Computer Crash and restart during gaming, may be power supply

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SlayerTime11

Commendable
Mar 17, 2017
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Hello. I have been having a problem for a while now and while i suspect it may be the power supply being faulty i would like to ask to see if im right or wrong.
Every time i play certain games my computer tends to go to black screen after 5-10 minutes of gameplay, and it either make buzzing noises or just continue playing the audio (its about a coin flip for which it does). This has been happening for around 2 months.
It does this with some games and not with others. for example i can run Civilization 6 max map extreme graphics no problem, but trying kingdom come with medium graphics i crash quickly and without fail. some really games with really low graphics requirements crash as well.
I had originally gotten the Computer off of Cyberpower prebuilt and chose to eventually upgrade the graphics card from a 2gb to a 8gb. this strained and eventually killed my powersupply which forced me to upgrade to the one i currently use. a Rosewill Photon 850W power supply (Got it around 3-4 months ago)

I have reinstalled drivers for graphics card. I tried doing a clean steam install after a lead told me it might just be steam games. I have checked pretty much every driver i could find in software.
I have tried Event Viewer but am lost using it and the little i have found leads to PSU starting to fail
I have reseated the graphics card as well.
I have very little experience with Hardware so i may or may not have wired the new power supply wrong. i have double and triple checked to make sure but it is still a possibility.

Anyone have ideas what could be

Motherboard: gigabyte ga-970 gaming sli w/intel gblan crossfire am 3+ usb 3.1
Processor: oem amd fx-8320 3.5ghz eight core 125W
Harddrive: 3TB HDD 3.5 SATAIII 7200rpm 6.0GB/s 64MB Cashe
Ram: adata 8gb ddr3-2133 xpg v3 (16gb total as i have 2 sticks)
Graphics card: amd radeon RX 480 8gb from XFX
Power supply: Rosewill Photon 850W power supply
Tower Case: phanteks enthoo pro m atx/usb 3.0 side window mid tower gaming case

If i can provide more information i will so long as i can find it. Thanks for your time.
 
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Sedivy

Estimable
Dec 17, 2016
2,315
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3,960
The buzzing noise while audio keeps playing is typically either driver or software issue.
To check event viewer, when you open it, click on Critical on the initial page that opens, and then look for critical event near timestamp that the computer crapped out. Write out event id and description here or take a screenie of it.
I would update your audio drivers first, off of here:
https://www.gigabyte.com/Motherboard/GA-970-Gaming-SLI-rev-10#support-dl
and make sure in audio settings, that the driver selected says realtek and not microsoft.
Are you trying to chat while playing? Like over skype or another chat client? Shut down if yes, and see if it still happens.

Has this always been happening? Did you have any major windows updates when it started?
To check if it's windows related you could try installing full linux on another drive (like a larger usb drive or an external hard drive), booting into it, and installing at least one game that's been giving you issues and that you know works on linux. If it happens there as well you know it's likely your hardware. If not, it's windows or one of the drivers.
 
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SlayerTime11

Commendable
Mar 17, 2017
57
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copied table
Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 2/23/2018 3:06:51 PM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (70368744177664),(2)
User: SYSTEM
Computer: DESKTOP-7SVDLNC
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>6</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000400000000002</Keywords>
<TimeCreated SystemTime="2018-02-23T20:06:51.949729600Z" />
<EventRecordID>8116</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>DESKTOP-7SVDLNC</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">278</Data>
<Data Name="BugcheckParameter1">0xffff810f68c104a0</Data>
<Data Name="BugcheckParameter2">0xfffff808c6f3f7e8</Data>
<Data Name="BugcheckParameter3">0xffffffffc0000001</Data>
<Data Name="BugcheckParameter4">0x3</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
<Data Name="Checkpoint">0</Data>
<Data Name="ConnectedStandbyInProgress">false</Data>
<Data Name="SystemSleepTransitionsToOn">0</Data>
<Data Name="CsEntryScenarioInstanceId">0</Data>
<Data Name="BugcheckInfoFromEFI">true</Data>
<Data Name="CheckpointStatus">0</Data>
</EventData>
</Event>
 
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Sedivy

Estimable
Dec 17, 2016
2,315
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3,960
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SlayerTime11

Commendable
Mar 17, 2017
57
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1,630


trying the GA-970 drives install right now. i have not tried that yet.

I have no chat programs going when im doing this. i have been running fresh restarts of computer to play game, using task manager to kill any unnecessary programs from running.
This started happening a few months ago. i usually play less intensive games like Wurm Unlimited and have not had this happen with that at all. I forget exactly when it first started happening but i dont believe it was with an update. may be wrong.
I dont currently have a larger external harddrive or an extra one to use at the moment and i have no idea how to instal Linux.
 
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Sedivy

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Dec 17, 2016
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3,960
Eh the process is easy but if you don't have a spare external or decent size usb drive, it's a moot point.
Try with just drivers update. If it doesn't help, then it's time to work off of the troubleshooting list for hardware I linked above.
 
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Sedivy

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Dec 17, 2016
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3,960
You could do driver verifier but if you have a spare usb flash drive lying around, I'd rather create a live usb ubuntu. Won't install anywhere and gone on reboot. That way you can boot into usb, load ubuntu, check your hardware, try a few hardware tests to see if you can push it. This would be how:
https://www.addictivetips.com/windows-tips/benchmark-pc-hardware-to-diagnose-system-issues-with-ubuntu-live-disk/
That way you can figure out if this is a windows issue or a hardware issue for sure.

If you just want to try diagnosing hardware in windows then go by the link I mentioned above. Disable any overclocks, including xmp, from bios, and then try running a game. Check stability.
Run windows memory check and also memtest, 8 passes minimum. If no help, try pulling one of the sticks. See if still issues.
Install hwmonitor and check where the temps are, and also what the voltages are on psu. If they seem totally off, check your psu manually:
https://www.wikihow.com/Check-a-Power-Supply
 
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SlayerTime11

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Mar 17, 2017
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Temps were 50C on graphics card 30C everywhere else
I couldnt see the powersupply listed. Only power to components.
 
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SlayerTime11

Commendable
Mar 17, 2017
57
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1,630


top line for motherboard says CPU Vcore min .924V and Max 1.464V
 
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SlayerTime11

Commendable
Mar 17, 2017
57
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By the way i just tried Kingdom Come again except not full screen (as i had been doing) and playing on Windowed mode i ran fine for about an hour and i did not crash. i will look up solutions for that now and see if thats a simple fix
 
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Sedivy

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Dec 17, 2016
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3,960
Sorry I thought I answered this after my last post but must have closed the windows before posting. Yeah not sure what the VIN values are but they're not psu voltages.
As for fullscreen, that usually gives fps issues or games just don't work but why not try. Please let us know if that turns out to be the solution so future users can find your answer.
 
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SlayerTime11

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Mar 17, 2017
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I just thought of a possible solution. because of my graphics card's high temperature and being around an inch away from my cpu, it could be causing my CPU to overheat. im going to try to move it to the lower slot and see what happens
 
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Sedivy

Estimable
Dec 17, 2016
2,315
0
3,960
It's not an ideal arrangement as there is usually only one x16 pcie slot on the mobo, but you're unlikely to see huge difference unless benchmarking, and if it does help wit heat, it would be worth it. If it is the heat, keep in mind that heat rises. It will reach cpu anyway. What would really help in case like that is some more case fans blowing air from the front to back or bottom to top.
 
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SlayerTime11

Commendable
Mar 17, 2017
57
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1,630
I am going to ask people who know what they are doing. I have no idea whats wrong. worst cast something is malfunctioning and needs replacing. best case they know how to troubleshoot and its an easy fix.
 
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Sedivy

Estimable
Dec 17, 2016
2,315
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3,960
It could be gpu but could be other things too. If you have someone who can swap components in and out for your and test things out that way, that would be ideal and would save you a lot of troubleshooting.
Just pulling gpu isn't an option for you as you don't have integrated graphics, so you'll need another model card to plug in or another computer to plug your gpu into to see if same issues arise.
 
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