Hey guys. I would say I’m more computer literate than the average person but I’m noob compared to you guys.
I'm posting this in both the hardware and software forums because I don't know what category to post this in. Sorry for the duplicate.
I bought a custom built PC from IBUYPOWER a couple years ago, and this is the first problem I’ve had like this. Here are the specs listed on the amazon product page, I haven’t made any changes to it. If you need more info let me know.
Intel Core i7-8700K Six-Core Processor 3.7 GHz (4.7 GHz Max Turbo) | 16GB DDR4 RAM | 1TB HDD | 240GB SSD | Genuine Windows 10 Home 64-bit
I should mention that although I have an SSD I hadn’t configured to boot from it, I just use it for a some game data storage.
Two nights ago I left my computer for a few minutes and when I came back it had crashed. Now, when I turn it on the screen I see my motherboard brand (MSI Z370) and it trying to automatic repair. When that doesn’t work, it eventually sends me to the windows blue screen. This blue screen menu is a little different than the menus I’ve seen in some youtube videos because there is no “reset this PC” option. The options on the blue screen that I see are :
Startup repair, System restore, Command Prompt, Uninstall Updates, UEFI Firmware Settings, System Image Recovery
Startup repair and System restore don’t do anything for me.
When I use System Image Recovery I get error message: STATUS_WAIT_2(0x80070002)
When I use command prompt to look up the directory of my C drive, (my main hard drive), instead I see the contents of my SSD. I would think this is some kind of clue but I don’t know what it means fully.
Is this enough information to diagnose the problem or at least start? Any idea if this is a hardware or software issue? If my data is lost?
One troubleshooting option that was suggested to me was using a boot drive and reinstalling windows from a USB. How does that work with respect to keeping old data?
I very much appreciate any help and feedback.
I'm posting this in both the hardware and software forums because I don't know what category to post this in. Sorry for the duplicate.
I bought a custom built PC from IBUYPOWER a couple years ago, and this is the first problem I’ve had like this. Here are the specs listed on the amazon product page, I haven’t made any changes to it. If you need more info let me know.
Intel Core i7-8700K Six-Core Processor 3.7 GHz (4.7 GHz Max Turbo) | 16GB DDR4 RAM | 1TB HDD | 240GB SSD | Genuine Windows 10 Home 64-bit
I should mention that although I have an SSD I hadn’t configured to boot from it, I just use it for a some game data storage.
Two nights ago I left my computer for a few minutes and when I came back it had crashed. Now, when I turn it on the screen I see my motherboard brand (MSI Z370) and it trying to automatic repair. When that doesn’t work, it eventually sends me to the windows blue screen. This blue screen menu is a little different than the menus I’ve seen in some youtube videos because there is no “reset this PC” option. The options on the blue screen that I see are :
Startup repair, System restore, Command Prompt, Uninstall Updates, UEFI Firmware Settings, System Image Recovery
Startup repair and System restore don’t do anything for me.
When I use System Image Recovery I get error message: STATUS_WAIT_2(0x80070002)
When I use command prompt to look up the directory of my C drive, (my main hard drive), instead I see the contents of my SSD. I would think this is some kind of clue but I don’t know what it means fully.
Is this enough information to diagnose the problem or at least start? Any idea if this is a hardware or software issue? If my data is lost?
One troubleshooting option that was suggested to me was using a boot drive and reinstalling windows from a USB. How does that work with respect to keeping old data?
I very much appreciate any help and feedback.