Question Computer crashed while booting and horizontal green line

[mrb00ce]

This is the 2nd time this has happend to my computer while i was booting it
first time it happend after a power loss, i booted my PC, it showed the motherboard logo then screen went black and then few green lines showed up on my screen and after like 20 seconds the screen went black.
I turned it off and turned it on again and it booted fine. I checked the minidump files using whocrashed software and it said "This is a video related crash. A third party driver was identified as the probable root cause of this system error" it also said "This indicates that an attempt to reset the display driver and recover from a timeout failed"
It also happend today while i was booting up my PC after a power loss but there was no minidump to be found
The Computer never crashed while i was playing games on it.

Specs
I3 10100f
ASUS Tuf B560 motherboard
Gigabyte GTX 1650TI OC GDDR6 windforce edition
Corsair vengeance DDR4 16gb dual channel RAM
1TB WD hard drive

 

[Lutfij]

Your specs are incomplete, you forgot to mention the make and model of your PSU and it's age + the BIOS version for your motherboard.

ASUS Tuf B560 motherboard

TUF GAMING B560-PLUS WIFI｜Motherboards｜ASUS Global

TUF Gaming series distills essential elements of the latest AMD and Intel® platforms, and combines them with game-ready features and proven durability. Engineered with military-grade components, an upgraded power solution and a comprehensive set of cooling options, this motherboard delivers...

www.asus.com

Is this your motherboard?

I checked the minidump files using whocrashed software and it said "This is a video related crash. A third party driver was identified as the probable root cause of this system error" it also said "This indicates that an attempt to reset the display driver and recover from a timeout failed"
Perhaps you should share the .dmp files for us to take a look at.

On a side note, you might want to see if running DDU in Safe Mode, to remove all GPU drivers(intel, AMD and Nvidia) then reinstalling the latest GPU driver, sourced from Nvidia's support site in an elevated command, i.e, Right click installer>Run as Administrator, helps.

 

[mrb00ce]

Your specs are incomplete, you forgot to mention the make and model of your PSU and it's age + the BIOS version for your motherboard.

ASUS Tuf B560 motherboard

TUF GAMING B560-PLUS WIFI｜Motherboards｜ASUS Global

TUF Gaming series distills essential elements of the latest AMD and Intel® platforms, and combines them with game-ready features and proven durability. Engineered with military-grade components, an upgraded power solution and a comprehensive set of cooling options, this motherboard delivers...

www.asus.com

Is this your motherboard?

I checked the minidump files using whocrashed software and it said "This is a video related crash. A third party driver was identified as the probable root cause of this system error" it also said "This indicates that an attempt to reset the display driver and recover from a timeout failed"
Perhaps you should share the .dmp files for us to take a look at.

On a side note, you might want to see if running DDU in Safe Mode, to remove all GPU drivers(intel, AMD and Nvidia) then reinstalling the latest GPU driver, sourced from Nvidia's support site in an elevated command, i.e, Right click installer>Run as Administrator, helps.

Sure i'll share the files
my power supply is CV 450 all parts are almost 3 years old but the GPU is less than an year old
i never updated my bios so i'm not sure what version it is.
here's the link of the file
https://drive.google.com/file/d/1BTzTRARwZJK_uaHlfGKx7IyTkA_4Yc4w/view?usp=sharing

 

[Syntaximus]

Sounds like your GPU is artifacting and is on its way out.

If nothing resolves the issue with drivers / software, remove the GPU and boot with integrated graphics.
If there are no issues after that then you should just RMA or replace the card.

 

[Lutfij]

i never updated my bios so i'm not sure what version it is.
Use CPU-Z, head over to Mainboard's tab, send us a screenshot of what you see.

You might want to host the file on another site, I won't provide my email address to access that file, no offence.

my power supply is CV 450
That's just a rebranded VS unit, which isn't a good unit.

 

[mrb00ce]

i never updated my bios so i'm not sure what version it is.
Use CPU-Z, head over to Mainboard's tab, send us a screenshot of what you see.

You might want to host the file on another site, I won't provide my email address to access that file, no offence.

my power supply is CV 450
That's just a rebranded VS unit, which isn't a good unit.

https://ln5.sync.com/dl/65d838990#5juikuad-ta9zidwk-88gz7zmj-uadxhrid
bios version is 1017

 

[Lutfij]

Provided the board you own is the one I've linked above;
https://www.asus.com/motherboards-c...esk_bios?model2Name=TUF-GAMING-B560-PLUS-WIFI
BIOS version 1017 doesn't exist on that list. Again, if you're certain the board I've linked is the one you own, then it's likely the BIOS you have was pulled off their support site due to instability or a better version.

Please verify the make and model of your motherboard.

nvlddmkm.sys
is what I see showing up when I ran your .dmp file through WinDBG. You should follow the steps I've outlined at the bottom of this post;
https://forums.tomshardware.com/thr...d-horizontal-green-line.3858401/post-23359109

 

[mrb00ce]

Provided the board you own is the one I've linked above;
https://www.asus.com/motherboards-c...esk_bios?model2Name=TUF-GAMING-B560-PLUS-WIFI
BIOS version 1017 doesn't exist on that list. Again, if you're certain the board I've linked is the one you own, then it's likely the BIOS you have was pulled off their support site due to instability or a better version.

Please verify the make and model of your motherboard.

nvlddmkm.sys
is what I see showing up when I ran your .dmp file through WinDBG. You should follow the steps I've outlined at the bottom of this post;
https://forums.tomshardware.com/thr...d-horizontal-green-line.3858401/post-23359109

Oh that is not my board this is my board

TUF GAMING B560M-PLUSï½Motherboardsï½ASUS India

TUF GAMING B560M-PLUS is an mATX motherboard for gamers, equipped with digital VRM with 8+1 Power stages, PCIe 4.0 support, DDR4 5000 MHz (OC) ,dual M.2 slots with flexible heatsink, Realtek 2.5Gb Ethernet, rear USB 3.2 Gen 2, front USB 3.2 Gen1 Type-C®, Thunderbolt⢠header support, DP 1.4...

www.asus.com

ok and i'll try the steps you showed me
thanks

 

[mrb00ce]

Provided the board you own is the one I've linked above;
https://www.asus.com/motherboards-c...esk_bios?model2Name=TUF-GAMING-B560-PLUS-WIFI
BIOS version 1017 doesn't exist on that list. Again, if you're certain the board I've linked is the one you own, then it's likely the BIOS you have was pulled off their support site due to instability or a better version.

Please verify the make and model of your motherboard.

nvlddmkm.sys
is what I see showing up when I ran your .dmp file through WinDBG. You should follow the steps I've outlined at the bottom of this post;
https://forums.tomshardware.com/thr...d-horizontal-green-line.3858401/post-23359109

Oh that is not my board this is my board

TUF GAMING B560M-PLUSï½Motherboardsï½ASUS India

TUF GAMING B560M-PLUS is an mATX motherboard for gamers, equipped with digital VRM with 8+1 Power stages, PCIe 4.0 support, DDR4 5000 MHz (OC) ,dual M.2 slots with flexible heatsink, Realtek 2.5Gb Ethernet, rear USB 3.2 Gen 2, front USB 3.2 Gen1 Type-C®, Thunderbolt⢠header support, DP 1.4...

www.asus.com

Provided the board you own is the one I've linked above;
https://www.asus.com/motherboards-c...esk_bios?model2Name=TUF-GAMING-B560-PLUS-WIFI
BIOS version 1017 doesn't exist on that list. Again, if you're certain the board I've linked is the one you own, then it's likely the BIOS you have was pulled off their support site due to instability or a better version.

Please verify the make and model of your motherboard.

nvlddmkm.sys
is what I see showing up when I ran your .dmp file through WinDBG. You should follow the steps I've outlined at the bottom of this post;
https://forums.tomshardware.com/thr...d-horizontal-green-line.3858401/post-23359109

I checked the website and its not showing me that version but CPU Z is saying that is my verson.

 

[Lutfij]

BIOS version 1017 doesn't exist on that list. Again, if you're certain the board I've linked is the one you own, then it's likely the BIOS you have was pulled off their support site due to instability or a better version.

This still holds true with the new board's link. BIOS flashing is in order.

 

[Lolomid]

green horizontal lines because the graphics card driver was either outdated or corrupt, Update or reinstall display drivers and adapters, and check for malware.

 

[mrb00ce]

This still holds true with the new board's link. BIOS flashing is in order.

I found this on reddit and this is exactly what the green lines look like

https://www.reddit.com/r/Windows10/comments/gzr9vh/i_got_these_green_dotted_lines_on_startup_what_do/

green horizontal lines because the graphics card driver was either outdated or corrupt, Update or reinstall display drivers and adapters, and check for malware.