Computer Crashes during gameplay

[PanzerDancer]

o/s: Windows 7 Home Premium 64
CPU: i5 4670k @ 3.40GHz (stock speed)
Mobo: MSI z87-G45
GPU: GTX 780

Over the last couple of weeks I was having strange crashes. No blue screen, the computer just shut down. It always happened while playing games, happened a couple times during Dark Souls 3 and once during GTA 5. Usually after a crash I would have to unplug the surge protector from the wall and plug it back in to get the computer to boot. I also noticed unusually low framerates in Black Ops 3, but not in the other games. Black Ops 3 also crashes the computer consistently, I tried running it twice just now. The first time the pc crashed immediately, the second time I got halfway through a match. With GTA and Dark Souls I didn't crash every time I played, and those crashes only occurred after a few hours of constant play.

A few days ago I decided to dust the computer out, and when I plugged it back in it wouldn't start at all. It was like that for days, I would hit the power button occasionally just to see what happens and nothing did. Today though, the computer powered up. I'm still having the same framerate issues with CODBO3, as well as the crashes. I assume the pc would still occasionally crash while playing other games as well.

 

[Flyfisherman]

Hi,
I suggest download HWMonitor Free version and make sure that You uncheck any third party s/w during installation.
Ok. Take the Zip-file it doesn't contain any third party s/w http://www.cpuid.com/downloads/hwmonitor/hwmonitor_1.28...

Then unpack, start HWMonitor and start the most demanding game on Your PC.
Play for at least 15 minutes, quit the game and then take the readings from HWMonitor.

There are 3 columns:
the first Value - shows the actual readings
Second Min - shows the minimum readings
Third Max- and most important: it shows the maximum numbers the system has been up to.

But all columns is vital, since HWMonitor also checks all the voltage on every aspect of Your whole system, which can be important too.

You can click File > Save Monitoring data => and post it here, so we can take a look at it and then perhaps come up with some solutions or maybe further investigation is needed.

Best Regards from Sweden.
Ps. Sorry for my poor english grammar.

 

[PanzerDancer]

Hi,
I suggest download HWMonitor Free version and make sure that You uncheck any third party s/w during installation.
Ok. Take the Zip-file it doesn't contain any third party s/w http://www.cpuid.com/downloads/hwmonitor/hwmonitor_1.28...

Then unpack, start HWMonitor and start the most demanding game on Your PC.
Play for at least 15 minutes, quit the game and then take the readings from HWMonitor.

There are 3 columns:
the first Value - shows the actual readings
Second Min - shows the minimum readings
Third Max- and most important: it shows the maximum numbers the system has been up to.

But all columns is vital, since HWMonitor also checks all the voltage on every aspect of Your whole system, which can be important too.

You can click File > Save Monitoring data => and post it here, so we can take a look at it and then perhaps come up with some solutions or maybe further investigation is needed.

Best Regards from Sweden.
Ps. Sorry for my poor english grammar.

It created a pretty big text file, is there a specific part of it you want or do you want me to try and post the whole thing?

 

[Flyfisherman]

Post the whole thing and we take a look at it.
But I really want to see the temps and Voltages, the rest is of non interest.

 

[PanzerDancer]

Post the whole thing and we take a look at it.
But I really want to see the temps and Voltages, the rest is of non interest.

https://docs.google.com/document/d/1N0vpGvPt5w9pYKs8IE5X3AnLpYnQ1xFw5sKm1OrNqws/edit?usp=sharing

 

[Flyfisherman]

Ok.
You have a problem here.
The Core temp, professor temp was all the way up to 100C
That is way over the limit.

 

[PanzerDancer]

Ok.
You have a problem here.
The Core temp, professor temp was all the way up to 100C
That is way over thelimit.

So would this be a problem with my CPU cooler? I have a corsair water cooler. I believe an H100I, I've had it for years. I desperately hope it's that simple.

 

[Flyfisherman]

It works like this:
Every professor (as I like to call it) has a temp limit, in which the professor itself will shutdown.
First - one target is usually 75C when a multiple core professor will shut down several of these and sink the frequency, then if the temp increases the professor will go to bed.

Ok.
Lets see if we can fix this.
"I have a corsair water cooler. I believe an H100I, I've had it for years. I desperately hope it's that simple. "

Are You sure that the cooler itself has perfect contact with the top plate of the professor?

 

[PanzerDancer]

It works like this:
Every professor (as I like to call it) has a temp limit, in which the professor itself will shutdown.
First - one target is usually 75C when a multiple core professor will shut down several of these and sink the frequency, then if the temp increases the professor will go to bed.

Ok.
Lets see if we can fix this.
"I have a corsair water cooler. I believe an H100I, I've had it for years. I desperately hope it's that simple. "

Are You sure that the cooler itself has perfect contact with the top plate of the professor?

I'm not sure. It's been a while since I've applied new thermal paste. I have several new parts that just came in the mail, and my new motherboard should be here in a day or two. When that comes in I'll be changing out my old water cooler for an air cooler, mostly to cut down on case noise. When I do this I'll come back and make an update whether it works or not.

 

[PanzerDancer]

Not sure if it's worth mentioning but while my pc is idling I'm sitting around 30-33 C

 

[Flyfisherman]

Yahweh and? Of course the temp is down under Idle.
Ok. So You think everything is Ok?

I will leave now because I don't think I can contribute to you any more.
Sincerely

 

[Flyfisherman]

Hi, Just checking, how is everything running so far?
Sincerely