Computer crashes/freezes when playing video games or watching youtube videos

[Ayriana22]

Ok first machine specs:

Operating System
Windows 10 Pro 64-bit
CPU
AMD FX-9590 Temp 35 °C
RAM
16.0GB Dual-Channel DDR3 @ 802MHz (11-11-11-28)
Motherboard
ASUSTeK COMPUTER INC. CROSSHAIR V FORMULA-Z (Socket 942)Temp 34 °C
Graphics
4095MB NVIDIA GeForce GTX 760 (EVGA)Temp 41 °C
Storage
232GB Samsung SSD 850 EVO 250GB (SSD) Temp 36 °C
3726GB Seagate ST4000DM000-1F2168 (SATA) Temp 33 °C

I've been having a ton of problems with my computer completely freezing up when playing a game or watching a youtube video. It freezes the screen entirely and I'm forced to hard reboot. When I play an MMO or something similar it take about 30 minutes and then it locks the whole system up.
No BSOD, no other warning.

At first I thought this was an issue with Steam, being Steam, or with my anti-virus but I've uninstalled both of those and it still happens.

I reinstalled windows today and I tried again with a game and the same thing happened. 30 minutes and freeze.
I checked the event logs and I'm seeing Kernel-General informational items and a bunch of DistriubtedCOM errors

I'm totally stumped and I'm not sure what is causing this.
Other things I've tried:
Anything run from CMD was run from CMD run as administrator.

-Ran a chkdsk. - passed
-Ran SeaTools - drives are OK.
-Uninstalled and reinstalled NVIDIA Drivers
-ran system file checker - first time I ran this computer locked at 55% Ran it a second time and it completed successfully.

I'm starting to think this might be either a PSU or Graphics issue but i'm not entirely sure.

Any help/advice on this issue would really be appreciated, this is driving me crazy.

 

[mwryder55]

I recently tried to help another member with the same problems. He had the same CPU and his final determination was that the power draw on the chip was more than the motherboard's design causing the VRM to overheat. The thread had a title of Random System Freezing. We tried replacing the PSU, video card and memory before finally determining the problem was probably the CPU and motherboard combination. That may be a good starting point for you.

 

[Ayriana22]

I recently tried to help another member with the same problems. He had the same CPU and his final determination was that the power draw on the chip was more than the motherboard's design causing the VRM to overheat. The thread had a title of Random System Freezing. We tried replacing the PSU, video card and memory before finally determining the problem was probably the CPU and motherboard combination. That may be a good starting point for you.

Thank you so much for the quick reply I will check that post out.

 

[R_1]

you can make/boot to a Linux Live distribution and view some youtube videos and see if the crash/freeze occurs, this will verify hardware or software.
that chip is a power hog, what is your power supply?
Asus even mentions "special thermal required" for that CPU but do not mention what that entails
https://www.asus.com/us/Motherboards/CROSSHAIR_V_FORMULAZ/HelpDesk_CPU/

 

[Ayriana22]

you can make/boot to a Linux Live distribution and view some youtube videos and see if the crash/freeze occurs, this will verify hardware or software.
that chip is a power hog, what is your power supply?
Asus even mentions "special thermal required" for that CPU but do not mention what that entails
https://www.asus.com/us/Motherboards/CROSSHAIR_V_FORMULAZ/HelpDesk_CPU/

Whoops! Forgot to include these:
PSU
Corsair - 1200W 80+ Platinum Certified Fully-Modular ATX Power Supply

CPU Cooler

Corsair - H110 94.0 CFM Liquid CPU Cooler

 

[R_1]

what are the temps on the heatsinks on the Power regulation circuits around the CPU? the watercooler has no fan and no air spillover to cool those heatsinks the way a stock cooler would. IDK if Asus meant special thermals for these too as they would run almost twice as hot with that CPU

 

[Ayriana22]

Let me see if I can find them quickly.

Edit: OK here are the temps
http://

 

[Olle P]

Normally for this type of problem I'd blame the temperatures under load.
You have a very good CPU cooler and a graphics card that doesn't generate much heat.

Clogged-up dust filters and/or dust on the graphics cooler and radiator fins can still reduce the cooling enough to cause problems. Cleaning is cheaper than getting new hardware...

 

[Ayriana22]

Normally for this type of problem I'd blame the temperatures under load.
You have a very good CPU cooler and a graphics card that doesn't generate much heat.

Clogged-up dust filters and/or dust on the graphics cooler and radiator fins can still reduce the cooling enough to cause problems. Cleaning is cheaper than getting new hardware...

Thanks Olle, I thought that might be it too so I cleaned my filters out really well and it is still doing it 🙁

 

[rayremnant]

With that PSU you might have multiple slots for your cables, I'd switch between them so you can be sure that it isn't a cable problem. Or well trying it out in a completely different system, but it would be a lot more difficult.

 

[Ayriana22]

I ended up having to replace the CPU, Mobo, and RAM because the CPU was the issue and the FX-9590 was the top of the line for AM3+ boards.