Question Computer Crashes

[bushtucka]

Hi everyone,

I made a thread about this a while back (but I can't find it now :/) about how whenever I enable 4 cores 4 threads, or 4 cores 8 threads on my Intel i7 4790, my computer crashes randomly, mostly when gaming but even happens when browsing. This forces me to only be able to use 2 cores 4 threads MAX. I have no idea what the cause for this is, and I want to get the most out of my CPU. The BSOD errors occurring are usually something about KMODE_EXCEPTION_NOT_HANDLED or UNEXPECTED_KERNEL_MODE_TRAP, however, these errors vary heavily and different messages are often displayed.

Thank you!

bushtucka

 

[Metal Messiah.]

"It looks to me that your Intel CPU generated a trap and the "kernel" failed to catch this trap, IMO. It might also be related to some faulty or mismatched hardware on your PC".

Anyways, kindly provide PC specs.

-1. "Complete" system specs should ALWAYS be accompanied with any driver, hardware, or performance question. Do not post DXDiag reports as they contain a TON of useless information. Posting a DxDiag in place of a System Spec List tends to ward off potential members from helping you.

Please supply the following system details/information:

(Complete System Specs)
-CPU make and model# (clock speed/voltage, type of cooler, and "Core" temperature @ idle and load)
-Motherboard make & model# (include Bios version if graphics card is not recognized or you are having stability issues)
-RAM (amount, clock speed, model#/link of kit, configuration)
-Graphics card(s) make and model# (clock speed, voltage if modified, Driver version and GPU temp both @ idle and load)
-Power supply make,model#, "AND" age (note if using 110V or 220V A/C input)
-HDD/SSD configuration (ie: Raid setup/ back up/ OS drive/etc..)
-Case/Chasis make,model# (fan make, model#, and configuration if having thermal issues)
-Operating System (If using Windows note Framework and service pack version)
-Monitor make, model#, and resolution (If model# is unknown list resolution and refresh rate)

*If the unit is a "laptop" or "All-in-one" system you must note the make and model# of the unit. Be sure you are ALWAYS using the OEM/manufacturer's Driver updates for the unit.

*If "Crashing":
-Note the nature of the "crash" in detail, as there are several definitions for the word "crash".

*If "performance" related issue:
-Note the "exact" point in which the performance reduction occurred (ie: After Windows update, After Bios update, After Driver update, After thermal system shutdown, After Hardware change/upgrade etc...)

*For diagnostic purposes please disable the following:
-Any/all Antivirus/ Anti-malware software
-Any/all OSD monitoring software
-ALL overclocks outside of factory spec .

 

[bushtucka]

"It looks to me that your Intel CPU generated a trap and the "kernel" failed to catch this trap, IMO. It might also be related to some faulty or mismatched hardware on your PC".

Anyways, kindly provide PC specs.

-1. "Complete" system specs should ALWAYS be accompanied with any driver, hardware, or performance question. Do not post DXDiag reports as they contain a TON of useless information. Posting a DxDiag in place of a System Spec List tends to ward off potential members from helping you.

Please supply the following system details/information:

(Complete System Specs)
-CPU make and model# (clock speed/voltage, type of cooler, and "Core" temperature @ idle and load)
-Motherboard make & model# (include Bios version if graphics card is not recognized or you are having stability issues)
-RAM (amount, clock speed, model#/link of kit, configuration)
-Graphics card(s) make and model# (clock speed, voltage if modified, Driver version and GPU temp both @ idle and load)
-Power supply make,model#, "AND" age (note if using 110V or 220V A/C input)
-HDD/SSD configuration (ie: Raid setup/ back up/ OS drive/etc..)
-Case/Chasis make,model# (fan make, model#, and configuration if having thermal issues)
-Operating System (If using Windows note Framework and service pack version)
-Monitor make, model#, and resolution (If model# is unknown list resolution and refresh rate)

*If the unit is a "laptop" or "All-in-one" system you must note the make and model# of the unit. Be sure you are ALWAYS using the OEM/manufacturer's Driver updates for the unit.

*If "Crashing":
-Note the nature of the "crash" in detail, as there are several definitions for the word "crash".

*If "performance" related issue:
-Note the "exact" point in which the performance reduction occurred (ie: After Windows update, After Bios update, After Driver update, After thermal system shutdown, After Hardware change/upgrade etc...)

*For diagnostic purposes please disable the following:
-Any/all Antivirus/ Anti-malware software
-Any/all OSD monitoring software
-ALL overclocks outside of factory spec .

Thanks for the reply.

Here are my specs.

OS: Windows 10 Pro 64-bit
PC model: HP z230
GPU: GTX 1050 2047MB
CPU; i7 4790 4 cores, 8 threads @ 3.60 GHz Haswell 22nm Technology
HDD: 1863GB Seagate ST2000DM001-9yN164 (SATA)
SSD: 223GB KINGSTON SUV400S37240G (SATA-2(SSD))
Motherboard: Hewlett-Packard 1905 (SOCKET 0)
Monitor: Samsung Syncmaster (1920x1980@60Hz)
Antivirus Software: Windows Security or Windows Firewall

Thanks!

 

[Metal Messiah.]

Is this a prebuilt PC from HP ? Are you using the CPU's stock cooler ? I suspect some fault on the mobo, or the CPU itself. Can you try to reseat the CPU back into the socket ? In the meantime, also check for any bent pins on the CPU as well ?

PS: I'm NOT some TECH expert, so please kindly allow others to guide you further with this issue, in the right direction. Thanks for posting your PC specs though. I need some more time to think about how to resolve your issue.

 

[bushtucka]

Is this a prebuilt PC from HP ? Are you using the CPU's stock cooler ? I suspect some fault on the mobo, or the CPU itself. Can you try to reseat the CPU back into the socket ? In the meantime, also check for any bent pins on the CPU as well ?

PS: I'm NOT some TECH expert, so please kindly allow others to guide you further with this issue, in the right direction. Thanks for posting your PC specs though. I need some more time to think about how to resolve your issue.

Thanks for your reply! I really appreciate the time you're taking to help me out here.
I'm not an expert either, so I don't wanna mess with the PC but yeah, all I've actually done is take out the old GPU of the case and replace it with the GTX 1050. I also feel like it might be caused by some sort of driver or something like that. My hard drive and SSD, I have been using for the last 10-odd years and I feel like the cause of the issue might be some kind of old driver interfering with the PC, thus causing crashes. However, this is JUST a theory. If need be, I can see if I can provide any minidumps. Again, thank you very much for your time.

 

[Metal Messiah.]

I also feel like it might be caused by some sort of driver or something like that. My hard drive and SSD, I have been using for the last 10-odd years and I feel like the cause of the issue might be some kind of old driver interfering with the PC, thus causing crashes.

Which specific DRIVER are you actually talking about ?

 

[bushtucka]

Which specific DRIVER are you actually talking about ?

Not sure but I'll recover a minidump file and upload it here.

 

[Metal Messiah.]

Okay, not a problem.

 

[bushtucka]

Sorry for the late reply.

My PC is now not even booting; as soon as I open it, it comes up with the "BAD_SYSTEM_CONFIG_INFO" or something like that. I'm taking it to a PC expert on Monday, so no need to worry. Again, thank you so much Metal Messiah for your help on this issue. Much appreciated mate.

Again, thank you so very much for your help.

bushtucka

 

[Metal Messiah.]

Hey there,

No problem at all. I just hope your current issue gets resolved soon. And, it's a SHAME that I couldn't be of any help....😦 .....But I'm almost certain things are going to be better.

Take care, and GOOD LUCK m8.