Question Computer Crashing after Replacing Ram/Upgrading from 8GB-16GB

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S

Sceritz

Distinguished
Jun 22, 2013
18
0
18,510
Hello,

About a month ago bought two 8BG DIMMs of G.Skill Tridentz RGB from Amazon (F4-3200C16D-16GTZR, DDR4-3200 8GB 2x). Initially I had an issue with setting up the RAM. one stick would light and the other wouldn't. After several attempts re-seating it, I managed to get it to work.

However, I experienced a BSOD for the first time ever on this system. About 3 times over the course of a week. Similarly I started to crash while playing games (World War Z specifically) where I never had before.

I ended up changing the ram voltage in the BIOS from 1.35 to 1.36 and these seemed to solve at least one error (I can't remember the exact error, it was related to Kernal Power). However, yesterday I received two blue screens. I have been unable to recall them from event viewer because it keeps crashing when I try.

I also repeatedly crashed playing World War Z. (About 5 times within a few hours). While I understand this could be related to the game itself, crashing never happened until I replaced the ram.

Recently, I ran the MemTest by HCI (Link here: https://hcidesign.com/memtest/) and for about 3 hours it found no errors. However after I started to use the computer, minimally, it ran into one error. according to the manual, even 1 error is too much.

Any thoughts on what to do here? Any files that I can grab? The following is a copy and past of the system information from my computer.

OS Name Microsoft Windows 10 Pro
Version 10.0.17763 Build 17763
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name SENTRY
System Manufacturer System manufacturer
System Model System Product Name
System Type x64-based PC
System SKU SKU
Processor AMD Ryzen 7 1700X Eight-Core Processor, 3400 Mhz, 8 Core(s), 16 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. 4207, 12/7/2018
SMBIOS Version 3.1
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer ASUSTeK COMPUTER INC.
BaseBoard Product PRIME A320M-A
BaseBoard Version Rev X.0x
Platform Role Desktop
Secure Boot State Off
PCR7 Configuration Binding Not Possible
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume2
Locale United States
Hardware Abstraction Layer Version = "10.0.17763.529"
User Name SENTRY\Sceritz
Time Zone Eastern Daylight Time
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 15.9 GB
Available Physical Memory 10.4 GB
Total Virtual Memory 32.9 GB
Available Virtual Memory 24.8 GB
Page File Space 17.0 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not InstantGo, Un-allowed DMA capable bus/device(s) detected, TPM is not usable
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware No
Hyper-V - Data Execution Protection Yes

Thank you much.
 
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S

Sceritz

Distinguished
Jun 22, 2013
18
0
18,510
I managed to fix the issue with Event Viewer. The errors of the last few days are as follows.



<Event xmlns=" ">

- <System>

<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />

<EventID>41</EventID>

<Version>6</Version>

<Level>1</Level>

<Task>63</Task>

<Opcode>0</Opcode>

<Keywords>0x8000400000000002</Keywords>

<TimeCreated SystemTime="2020-08-22T05:12:15.750161600Z" />

<EventRecordID>31042</EventRecordID>

<Correlation />

<Execution ProcessID="4" ThreadID="8" />

<Channel>System</Channel>

<Computer>SENTRY</Computer>

<Security UserID="S-1-5-18" />

</System>

- <EventData>

<Data Name="BugcheckCode">209</Data>

<Data Name="BugcheckParameter1">0x112</Data>

<Data Name="BugcheckParameter2">0x2</Data>

<Data Name="BugcheckParameter3">0x0</Data>

<Data Name="BugcheckParameter4">0xfffff804771724f0</Data>

<Data Name="SleepInProgress">0</Data>

<Data Name="PowerButtonTimestamp">0</Data>

<Data Name="BootAppStatus">0</Data>

<Data Name="Checkpoint">41</Data>

<Data Name="ConnectedStandbyInProgress">false</Data>

<Data Name="SystemSleepTransitionsToOn">1</Data>

<Data Name="CsEntryScenarioInstanceId">0</Data>

<Data Name="BugcheckInfoFromEFI">false</Data>

<Data Name="CheckpointStatus">0</Data>

</EventData>

</Event>



___



<Event xmlns=" ">

- <System>

<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />

<EventID>41</EventID>

<Version>6</Version>

<Level>1</Level>

<Task>63</Task>

<Opcode>0</Opcode>

<Keywords>0x8000400000000002</Keywords>

<TimeCreated SystemTime="2020-08-22T05:19:45.255260900Z" />

<EventRecordID>31154</EventRecordID>

<Correlation />

<Execution ProcessID="4" ThreadID="8" />

<Channel>System</Channel>

<Computer>SENTRY</Computer>

<Security UserID="S-1-5-18" />

</System>

- <EventData>

<Data Name="BugcheckCode">209</Data>

<Data Name="BugcheckParameter1">0x13c4</Data>

<Data Name="BugcheckParameter2">0x2</Data>

<Data Name="BugcheckParameter3">0x1</Data>

<Data Name="BugcheckParameter4">0xfffff80631487428</Data>

<Data Name="SleepInProgress">0</Data>

<Data Name="PowerButtonTimestamp">0</Data>

<Data Name="BootAppStatus">0</Data>

<Data Name="Checkpoint">0</Data>

<Data Name="ConnectedStandbyInProgress">false</Data>

<Data Name="SystemSleepTransitionsToOn">0</Data>

<Data Name="CsEntryScenarioInstanceId">0</Data>

<Data Name="BugcheckInfoFromEFI">false</Data>

<Data Name="CheckpointStatus">0</Data>

</EventData>

</Event>



_


<Event xmlns=" ">

- <System>

<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />

<EventID>41</EventID>

<Version>6</Version>

<Level>1</Level>

<Task>63</Task>

<Opcode>0</Opcode>

<Keywords>0x8000400000000002</Keywords>

<TimeCreated SystemTime="2020-08-22T23:51:04.013766400Z" />

<EventRecordID>31332</EventRecordID>

<Correlation />

<Execution ProcessID="4" ThreadID="8" />

<Channel>System</Channel>

<Computer>SENTRY</Computer>

<Security UserID="S-1-5-18" />

</System>

- <EventData>

<Data Name="BugcheckCode">190</Data>

<Data Name="BugcheckParameter1">0xfffff8012600eb01</Data>

<Data Name="BugcheckParameter2">0x89000004099b4121</Data>

<Data Name="BugcheckParameter3">0xffffb48079ee4990</Data>

<Data Name="BugcheckParameter4">0xa</Data>

<Data Name="SleepInProgress">0</Data>

<Data Name="PowerButtonTimestamp">0</Data>

<Data Name="BootAppStatus">0</Data>

<Data Name="Checkpoint">0</Data>

<Data Name="ConnectedStandbyInProgress">false</Data>

<Data Name="SystemSleepTransitionsToOn">0</Data>

<Data Name="CsEntryScenarioInstanceId">0</Data>

<Data Name="BugcheckInfoFromEFI">false</Data>

<Data Name="CheckpointStatus">0</Data>

</EventData>

</Event>


____



In the past I had an issue with this a kernel power something, which I haven't seen since upping the DRAM power from 1.35 to 1.36

I will will try to provide more info as I get it.
 
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S

Sceritz

Distinguished
Jun 22, 2013
18
0
18,510
Another update.

I still haven't received a blue screen yet, but the game is still consistently crashing.

I did grab a USB stick and ran a Memtest86 test. 4 passes om=n all tests, 3 or so hours.

NO ERRORS.

It seems to be well established that if you don't get memory errors with this test, your RAM is fine. That being said, could their be settings that I need to tweak that help with these issues... aside from the power, that is?

Any thoughts? Thanks.
 
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