Question computer crashing and restarting now and than

leo_maash19

Distinguished
Apr 25, 2010
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18,510
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HI
my computer crashes sometimes when I open big software are a lot of web pages.
some times it run without any problem.
 

Ralston18

Titan
Moderator
Windows 10?

What PSU: make, model, wattage, age, condition?

Disk drives: Make, model, capacity, how full?

Only one RAM stick = 8 GB in Slot #4 - correct? If not correct, what memory is installed?

= = = =

Look in Reliability History and Event Viewer for error codes, warnings, and even informational events that correspond with the crashes.

Use Task Manager and Resource Monitor (use both but only one at a time) to observe system performance.

What resources are being used? To what extent (%) are resources being used, and what is using that resource?

What "big" software applications are you running?
 

leo_maash19

Distinguished
Apr 25, 2010
4
0
18,510
0
Windows 10?

What PSU: make, model, wattage, age, condition?

Disk drives: Make, model, capacity, how full?

Only one RAM stick = 8 GB in Slot #4 - correct? If not correct, what memory is installed?

= = = =

Look in Reliability History and Event Viewer for error codes, warnings, and even informational events that correspond with the crashes.

Use Task Manager and Resource Monitor (use both but only one at a time) to observe system performance.

What resources are being used? To what extent (%) are resources being used, and what is using that resource?

What "big" software applications are you running?

yes windows 10

Smps - Gigabyte P650B 80Plus Bronze,
650 Watts,
AGE- 1 year
good condition

Disk drives: : Western Digital, model - WD30EFRX, capacity- 3TB, around 40% Full and C drive is 30 % full

RAM Memory : single 8GB , slot 4 correct, Hynix company


what shall i do next
 

Ralston18

Titan
Moderator
More information is needed.

Drives appear okay with respect to not being full. RAM may be involved.....

As for "what to do next":

What errors, if any, are you seeing in Reliability History and Event Viewer? Start with Reliability History. Much more user friendly and the timeline format may reveal some pattern with respect to the crashes and restarts.

Look at the required hardware specs for those "big software applications".

Most software specifications include some hardware listing grouped as "minimal", "recommended", and "best".

You do not want "minimal" and you do want as much "best" with regards to what the system/motherboard will support and your budget.

One possible (perhaps premature) thought is RAM. Consider installing a 2 x 8 GB kit composed of two matched RAM modules for dual channel use.

= = = =

You can take a look at how RAM is being used.

Use (one at a time) Task Manager and Resource Monitor to observe system performance. Determine what resources are being used,to what extent (%), and what is using that resource.

Start by focusing on RAM use.

Begin with the system as is then make small changes one at a time to see if anything affects RAM. Maybe close of unneeded (or not always needed) app running the background. Or some app that is not needed at all but being launched at start up.

As you should always do, ensure that all important data is backed up, proven recoverable, and readable. At least 2 x backups in different place away from the original data.
 

leo_maash19

Distinguished
Apr 25, 2010
4
0
18,510
0
More information is needed.

Drives appear okay with respect to not being full. RAM may be involved.....

As for "what to do next":

What errors, if any, are you seeing in Reliability History and Event Viewer? Start with Reliability History. Much more user friendly and the timeline format may reveal some pattern with respect to the crashes and restarts.

Look at the required hardware specs for those "big software applications".

Most software specifications include some hardware listing grouped as "minimal", "recommended", and "best".

You do not want "minimal" and you do want as much "best" with regards to what the system/motherboard will support and your budget.

One possible (perhaps premature) thought is RAM. Consider installing a 2 x 8 GB kit composed of two matched RAM modules for dual channel use.

= = = =

You can take a look at how RAM is being used.

Use (one at a time) Task Manager and Resource Monitor to observe system performance. Determine what resources are being used,to what extent (%), and what is using that resource.

Start by focusing on RAM use.

Begin with the system as is then make small changes one at a time to see if anything affects RAM. Maybe close of unneeded (or not always needed) app running the background. Or some app that is not needed at all but being launched at start up.

As you should always do, ensure that all important data is backed up, proven recoverable, and readable. At least 2 x backups in different place away from the original data.




dump files are below

https://www.dropbox.com/sh/7mki3s9kqg86u16/AACCo-qdVz1lm8tdOA_nqQcna?dl=0
https://www.dropbox.com/sh/lj3tumiuz56n7d2/AAA23lZ8BnKPKMbbC8IZF_-oa?dl=0
https://www.dropbox.com/sh/cf2mnp1djriib92/AAD4ExGiJaEo-e2XRliM3S0Oa?dl=0
https://www.dropbox.com/sh/012wnjay4paq0if/AAByzGeFtQxAonxTU1l8GdA0a?dl=0
 

Ralston18

Titan
Moderator
Note: I will have to defer to others regarding analysis of the dump files.

= = = =

Just looking at Reliability History alone:

How do you normally shutdown your system?

Did you install any new software or hardware just before or on March 22nd?

What do the technical details reveal?

Especially those blue monitor (?) icons with the green check marks. Summary = Hardware error

I do not recognize that blue monitor icon.

Overall, I believe that the PSU is the primary suspect.

Power down, unplug, open the case.

Clean out dust and debris.

Ensure by sight and feel that all cards, connectors, RAM, and jumpers are fully and firmly in place.

Hopefully there is just a loose connection causing the shutdowns/hardware errors.

If not a loose connection then the next step would be to test the PSU.

Do you have a multi-meter and know how to use it? l Or have a family member or friend who does?

Reference:

https://www.lifewire.com/how-to-manually-test-a-power-supply-with-a-multimeter-2626158

Not a full test as the system is not under load. However any voltages out of spec are problematic.

Especially if for RAM.
 

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