Question Computer Crashing playing high performance games

[Devilshome]

Ive been using the computer for about 8-10months and haven't had any issues till recently last 5days. If am playing a low performance game such as rocket league, CS:GO the computer will run fine with no issues. Once i switch to a high performance game such as Tiny tinas wonderland, outriders, modern warfare 2 (new one). I can play for anywhere from 15-50mins than the computer either shuts off or reboots itself. Ive played MW2 for 26hrs straight before on the PC no issues Event viewer is giving me this event ID every time before it crashes.

I was
Kernel-processor-power
Performance power management features on processor 0 (through 19) in group 0 are disabled due to a firmware problem. Check with the computer manufacturer for updated firmware.
this was FIXED with a BIOS update

HOWEVER
I am still getting another event log error
Event ID 28
Error setting traits on Provider {8444a4fb-d8d3-4f38-84f8-89960a1ef12f}. Error: 0xC0000001


Ive done some trouble shooting steps now
Fresh W11 install
Reseated GPU,Ram, CPU,
Fresh thermal paste
BIOS power management items disabled/enabled
New Power Supply

I have ran FPS montior when playing the games crashing the only major change from mintues 3 to 38 was my RAM usage went from 17.4 Starting to 14.7 before it crashed. The CPU/ GPU usage, temps, voltages etc all stayed around the same numbers the entire time
Any help is useful thanks!

 

[rgd1101]

full system spec? include brand and model of the psu

 

[Devilshome]

CPU: 12th Gen Intel® Core™ i7-12700KF
MOBO: MSI MPG Z690 CARBON WIFI (MS-7D30)
GPU: EVGA FTW3 GeForce RTX 3080 Ti
RAM: DOMINATOR® PLATINUM RGB 32GB (2x16GB) DDR5 DRAM 5200MHz
Storage: Samsung SSD 980 1TB
Storage: Seagate ST4000DM004-2CV104
OS: Microsoft Windows 11 (10.0) Professional 64-bit
PSU: Cosair RM1000x

Sorry i was going to include it but forgot

 

[drivinfast247]

Use DDU to remove gpu drivers and then install latest version.

Try it.

If unsuccessful, try running memtest86 for a few passes. Will take a while.

 

[Devilshome]

Use DDU to remove gpu drivers and then install latest version.

Try it.

If unsuccessful, try running memtest86 for a few passes. Will take a while.

I ran DDU 2 times in safe mode

I also ram memtest86 which came back with zero errors and a pass

Was only able to still play within the window posted 5-55mins before the PC crashed again and restarted itself all temps, usage, voltage, etc looked normal during gameplay and the minute before the crash.

recivied the same error
Event ID 28
Error setting traits on Provider {8444a4fb-d8d3-4f38-84f8-89960a1ef12f}. Error: 0xC0000001

Somewhere else to look for possibly more in-depth information logs?

 

[drivinfast247]

I ran DDU 2 times in safe mode

I also ram memtest86 which came back with zero errors and a pass

Was only able to still play within the window posted 5-55mins before the PC crashed again and restarted itself all temps, usage, voltage, etc looked normal during gameplay and the minute before the crash.

recivied the same error
Event ID 28
Error setting traits on Provider {8444a4fb-d8d3-4f38-84f8-89960a1ef12f}. Error: 0xC0000001

Somewhere else to look for possibly more in-depth information logs?

Give this a shot:
https://support.microsoft.com/en-us...em-files-79aa86cb-ca52-166a-92a3-966e85d4094e

 

[Devilshome]

Give this a shot:
https://support.microsoft.com/en-us...em-files-79aa86cb-ca52-166a-92a3-966e85d4094e

I've ran SFC and CHKDSK on my old OS install and fresh OS install didn't fix the issue.

I should of noted I am NOT getting a BSOD with the restart/shutdowns. Only place I've been able to find information is event viewer currently

 

[drivinfast247]

I've ran SFC and CHKDSK on my old OS install and fresh OS install didn't fix the issue.

I should of noted I am NOT getting a BSOD with the restart/shutdowns. Only place I've been able to find information is event viewer currently

How old is that PSU?

 

[Devilshome]

How old is that PSU?

I bought a brand new corsair RM1000x from best buy yesterday and I still had the issue. (Returned if for refund not the issue)

I reinstalled my old PSU after testing it at a PC shop showed it was still good and they used it to verify. (PSU is roughly 2-3years old)

 

[Devilshome]

So i guess ill try the follow
new power cord (bought a longer one for my desk setup)
Plug the computer back in to my UPS (Currently plugged into a reg surge protector)
Use my old display port cord i know was working correctly
Use the same DP port on the GFX i used before (Switched it to a different slot with my new cord/desk setup)

IF this still crashes i have my other gaming PC i use only for surfing the web watching tv now basally should i try swapping GFX cards?
Other PC
Windows 10
Ryzen 7 2700
RTX 2070
MSI X470 Gaming Pro
32GB DDR4
Corsair Cx750M

If my new computer still crashes we can rule out the GFX card. If it doesn't i can test my 3080 Ti on my old computer and see if it crashes?

 

[Roland Of Gilead]

Hey there,

Have you updated the bios for the MSI mobo? There is a known bug with MSI mobo's and RTX cards. I can't remember exactly which mobos, but do recall that a bios update fixed the issue for many. WHat is your current version bios?

Also, I'm presuming when you swapped out the PSU for the new RMx, that you used the new cables with the new PSU to test. If you used the cables form another/previous PSU, this almost invalidates the test.

Yes, if you have another PC that you can swap parts over to, then this is exactly what you need to do. You can cross ref, and rule out nearly every component 1 by 1.

 

[Roland Of Gilead]

Corsair Cx750M

This is prob not going to cut it for a 3080ti. It may work, but given it's an average PSU, maybe not the best one to test that GPU with.

 

[johnbl]

if you just want to try a fix: then update the BIOS
MPG Z690 CARBON WIFI (msi.com)
and chipset drivers.

if you want to figure out the cause:
you need to find out what this provider is:
8444a4fb-d8d3-4f38-84f8-89960a1ef12f
to do that you would run cmd.exe as an admin then run
wpr -providers|findstr "8444a4fb-d8d3-4f38-84f8-89960a1ef12f"
to confirm it is installed. Maybe run regedit32 and search for the string to figure out what device it is. I would guess it is related to your video card.

if you want to test you could go into the bios and set the pci bus to use pci 3.0e reboot and see if the error is still there.

fix will be the same. IE you would update the BIOS in the hopes it was updated in a bios update.

if the device turns out to be a usb headset/device you would look for a firmware update as second fix attempt.

the error returned
10: kd> !error 0xC0000001
Error code: (NTSTATUS) 0xc0000001 (3221225473) - {Operation Failed} The requested operation was unsuccessful.

you would get this error if there was a bios problem, firmware problem or driver problem.

if you can not find the provide GUID in the registry then maybe some setup program did not complete. check control panel device manager for driver install errors.

google: some users reported that the error was associated with a turned off
GameDVR and Broadcast User Service
not sure if it is correct.

 

[alceryes]

Ive been using the computer for about 8-10months and haven't had any issues till recently last 5days. If am playing a low performance game such as rocket league, CS:GO the computer will run fine with no issues. Once i switch to a high performance game such as Tiny tinas wonderland, outriders, modern warfare 2 (new one). I can play for anywhere from 15-50mins than the computer either shuts off or reboots itself. Ive played MW2 for 26hrs straight before on the PC no issues Event viewer is giving me this event ID every time before it crashes.

I was
Kernel-processor-power
Performance power management features on processor 0 (through 19) in group 0 are disabled due to a firmware problem. Check with the computer manufacturer for updated firmware.
this was FIXED with a BIOS update

HOWEVER
I am still getting another event log error
Event ID 28
Error setting traits on Provider {8444a4fb-d8d3-4f38-84f8-89960a1ef12f}. Error: 0xC0000001


Ive done some trouble shooting steps now
Fresh W11 install
Reseated GPU,Ram, CPU,
Fresh thermal paste
BIOS power management items disabled/enabled
New Power Supply

I have ran FPS montior when playing the games crashing the only major change from mintues 3 to 38 was my RAM usage went from 17.4 Starting to 14.7 before it crashed. The CPU/ GPU usage, temps, voltages etc all stayed around the same numbers the entire time
Any help is useful thanks!

Try loading up afterburner and slightly undervolting your GPU.
Don't go aggressive with clocks and voltage - you are diagnosing, so the first step is to get it stable.

 

[Devilshome]

So far ive been able to do this (I work 7 days a week currently not much time to trouble shoot sorry for late reply)

New power cord
Plug the computer into a new UPS (From a surge protector)
Used a know working and good Displayport cord
Switched to the original DisplayPort output slot ive been using on the GPU


So far ive managed to play 2 2hr gaming sessions with no issues, am hoping the issue is fixed. Ill come back with the exact item that caused the issue, or if its not fixed

Thanks for all the input so far