Question Computer crashing (shutting off no BSOD) and rebooting when playing games.

[stephen9310]

Hello,

Recently my computer starts crashing and rebooting when I play games (usually heavy load). I have not had this problem ever until a few days ago and I am unable to identify the source of the problem.
I have the logs from hwinfo just before the crash but it's kinda difficult to see what I'm exactly looking for apart from the temperatures.

According to the logs I have:

In Celsius
CPU temp: 32-69
GPU temp: 44-66

I have a hunch it could be a power issue with the PSU but I haven't had this issue for nearly 3 years so I'm not so sure.

My setup is:

Case: Phanteks Enthroo PRO
Mobo: Asus ROG Maximus XI Gene
CPU: i7-9700k
GPU: EVGA GeForce RTX2070
PSU: Cooler Master MWE Gold 750
RAM: G.Skill Trident Z. RGB
CPU fan: H7 Cryorig
SSD: M.2 NvMe + Sata
HDD: Some 1TB junk...

Any ideas?
Thanks.

 

[helpstar]

to have a look what the problem could be:
run userbenchmark.com and post the http link of your result, e.g. https://www.userbenchmark.com/UserRun/28977730

is your system overclocked?
Reset the BIOS by jumper clrCMOS or JBAT or similar (eventually you will have to set the boot priority correctly after that)

check windows integrity
open the command prompt as administrator and type DISM /Online /Cleanup-Image /RestoreHealth
https://www.lifewire.com/how-to-open-an-elevated-command-prompt-2618088
https://answers.microsoft.com/en-us...em-files/bc609315-da1f-4775-812c-695b60477a93


clean boot
https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows


check the memory by running memtest.org usb autoinstaller (bootable USB flash drive)

run the RAM @2133MHz to check if it happens then too

check the hard drive for errors with its manufacturer´s tool

 

[stephen9310]

to have a look what the problem could be:
run userbenchmark.com and post the http link of your result, e.g. https://www.userbenchmark.com/UserRun/28977730

is your system overclocked?
Reset the BIOS by jumper clrCMOS or JBAT or similar (eventually you will have to set the boot priority correctly after that)

check windows integrity
open the command prompt as administrator and type DISM /Online /Cleanup-Image /RestoreHealth
https://www.lifewire.com/how-to-open-an-elevated-command-prompt-2618088
https://answers.microsoft.com/en-us...em-files/bc609315-da1f-4775-812c-695b60477a93


clean boot
https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows


check the memory by running memtest.org usb autoinstaller (bootable USB flash drive)

run the RAM @2133MHz to check if it happens then too

check the hard drive for errors with its manufacturer´s tool

Thanks for the suggestions.

My system was not overclocked originally and I have already CMOSreset and flashed the BIOS and it did not fix the problem.

I have first run the userbenchmark.com at RAM @2133MHz with no issues.
Then when I ran it at RAM @3200MHz it crashed at first, but I managed to get it to work a second time:
https://www.userbenchmark.com/UserRun/53997979

I've run the windows integrity actions and there were no violations.

I've passed the memtest.orb usb autoinstaller at @2133MHz

Thanks

 

[helpstar]

check your drives and update the firmware (if available in the tools) with

SeaTools | Support Seagate US

SeaTools – Schnelldiagnose-Tool zur Überprüfung des Zustands Ihrer Festplatte

www.seagate.com

and
Samsung magician

update the BIOS using an usb flash drive and the latest version unzipped on it. Run the integrated BIOS update tool within the BIOS.

clear some more space on the SSD, could be a problem with not having much free space on the system drive

 

[stephen9310]

check your drives and update the firmware (if available in the tools) with

SeaTools | Support Seagate US

SeaTools – Schnelldiagnose-Tool zur Überprüfung des Zustands Ihrer Festplatte

www.seagate.com

and
Samsung magician

update the BIOS using an usb flash drive and the latest version unzipped on it. Run the integrated BIOS update tool within the BIOS.

clear some more space on the SSD, could be a problem with not having much free space on the system drive

I've used the SeaTools and Samsung magician to confirm that the firmwares are up to date.
I've updated the BIOS for the MOBO using a flash drive and have confirmed that it is running the latest version (eztools or something confirms the version).
I've cleared some space on SSD just in case it was an issue (I've had less space on it before and I didn't have any problems).
I've also run the system on clean boot.

My PC still crashes under heavy load and I am starting to think it may be some issue with either the MOBO or the PSU... thinking of the latter but I can't verify it.. Although, it appears from the hwinfo that the voltage input is at least consistent (I think?)

 

[stephen9310]

Any other ideas that might help isolate the issue?

 

[Bob.B]

Any other ideas that might help isolate the issue?

Reboot.
Wait a few mins.
Run user benchmark with the browser closed.
Post a LINK to the results.

 

[helpstar]

any tools installed like antivirus, firewall, afterburner or similar tuning tools?

 

[stephen9310]

Reboot.
Wait a few mins.
Run user benchmark with the browser closed.
Post a LINK to the results.

Here's the link:
https://www.userbenchmark.com/UserRun/54025887

any tools installed like antivirus, firewall, afterburner or similar tuning tools?

No. Apart from the default firewall I have none of these.

 

[Bob.B]

Here's the link:
https://www.userbenchmark.com/UserRun/54025887



No. Apart from the default firewall I have none of these.

Enable xmp in the bios.
Clean off 30+GB from the ssd.

Reboot...wait...browser closed run UBM.

 

[stephen9310]

Enable xmp in the bios.
Clean off 30+GB from the ssd.

Reboot...wait...browser closed run UBM.

I've cleared off a bit of space from the SSD, enabled XMP in the BIOS and ran UBM. Here's the link below:
https://www.userbenchmark.com/UserRun/54034495

 

[Bob.B]

I've cleared off a bit of space from the SSD, enabled XMP in the BIOS and ran UBM. Here's the link below:
https://www.userbenchmark.com/UserRun/54034495

That looks better.

Wonder why UBM can't test the ssd.
Using any non-standard settings in the magician toolbox?

 

[stephen9310]

That looks better.

Wonder why UBM can't test the ssd.
Using any non-standard settings in the magician toolbox?

Not that I am aware of. Any way I can check that it is on non-standard settings? This wasn't an issue until very recently and I have been running the computer on heavy load for about 5 months ~ish.

 

[Bob.B]

Not that I am aware of. Any way I can check that it is on non-standard settings? This wasn't an issue until very recently and I have been running the computer on heavy load for about 5 months ~ish.

No idea I don't have any samsung disk to play with.

Post a screenshot from crystal disk info for the ssd.

 

[stephen9310]

No idea I don't have any samsung disk to play with.

Post a screenshot from crystal disk info for the ssd.

Here's the link of the SSD:

https://imgur.com/Wh52ti8

View: https://imgur.com/Wh52ti8

 

[Bob.B]

Here's the link of the SSD:

https://imgur.com/Wh52ti8

View: https://imgur.com/Wh52ti8

That looks good.

 

[stephen9310]

That looks good.

So what would be the probable cause of my PC crashing under heavy load?

 

[Bob.B]

So what would be the probable cause of my PC crashing under heavy load?

Could be many things.

Remove the case side panel....test.

Swap out the psu....test.

 

[stephen9310]

Could be many things.

Remove the case side panel....test.

Swap out the psu....test.

Maybe it might be a better question to ask what parts could not be the possible problem after running these diagnostics. GPU/CPU/RAM/SSD/fans/MOBO(?) ?

 

[mdd1963]

If you have another RAM kit you can swap in just to rule it out without having to purchase anything, that would take 1-2 minutes of your time only...

At some point, swapping out a PSU (be sure you swap all modular cables with it, do not mix them!) might be necessary, as hard 'power-offs under load' are not uncommon 'failing PSU' symptoms...

 

[stephen9310]

If you have another RAM kit you can swap in just to rule it out without having to purchase anything, that would take 1-2 minutes of your time only...

At some point, swapping out a PSU (be sure you swap all modular cables with it, do not mix them!) might be necessary, as hard 'power-offs under load' are not uncommon 'failing PSU' symptoms...

Ok, thank you.
I will have a look through this.

For 'failing PSU' symptoms, does that imply that it's reaching the end of its lifecycle? or would it possibly be a manufacturing problem?
If the former, what is the expected lifespan of a PSU?

 

[Bob.B]

Maybe it might be a better question to ask what parts could not be the possible problem after running these diagnostics. GPU/CPU/RAM/SSD/fans/MOBO(?) ?

All parts are suspect this is where the service counter has the advantage.
They have a shelf full of parts which they can swap to figure out what's bad.
Most user's don't have a shelf full of spare parts.

Diags are nice to run and they may show the problem area but they are not fool proof.

 

[stephen9310]

All parts are suspect this is where the service counter has the advantage.
They have a shelf full of parts which they can swap to figure out what's bad.
Most user's don't have a shelf full of spare parts.

Diags are nice to run and they may show the problem area but they are not fool proof.

Ah I see. So I guess nothing really beats brute forcing the solution in the end.
Thank you for your time.

 

[stephen9310]

Hoping if this information helps but sometimes when the computer crashes it makes a loud clicking noise then it would no longer automatically reboot.
I would then have to switch off and on the PSU in order to boot my computer again. Sometimes it'll get stuck on load and I will have to CMOSreset it to get it to boot properly.
Would this help direct where the problem might be coming from?

 

[scout_03]

use occt and stress test psu under load for about 10 min note voltage with hwinfo anf made a log of it when on test report result .