Question Computer died after monitors turned off, reset button doesn't work when computer died in this situation ?

[Ivephoton]

Hi All,

Recently I am experiencing some strange issues with my computer, The computer occasionally went dead after the following operation:

1. After I clicked the "shut down my computer".
2. Waking up the computer after it has been automatically put it to sleep.

The computer died after the monitors turned off, the reset button doesn't work when the computer died in this situation, the RGBs in the computer case are still on after the computer has died, and I can hear the fans creating very loud noises which sounds like they are processing some really hard tasks.

I have to press and hold the power button to shut down the computer. However, after I turned on my computer again, it shows the system has posted in safe mode. I have to press F1 to run setup and it goes into the home screen of the bios.

During the first couple minutes after I enter the bios. the graphic display is lagging:

1. The computer mouse on the screen is jumping when I was physically moving my mouse.
2. the animations of the spinning fans are lagging hard.

The graphic goes to normal after a couple of minutes.
Please note I always update to the latest bios for my motherboard, the issue started a few months back and the recent couple of bios updates don't fix it.

Please see the spec of my computer below:

System Windows 11 OEM
Security: Norton 360
Motherboard: Asus Prime Z790-A
CPU: i9-13900K - No Overlocking
Storage:

1. Samsung SSD 980 PRO 1TB - Storing System Files
2. Samsung SSD 980 PRO 2TB
3. Western Digital wd4005fzbx-00k5wb0

GPU: EVGA RTX 3070 XC3 Ultra 8GB
Memory: 64GB in total: 2 sets of G.Skill 32GB( 2X16GB) Kits DDR5 Trident Z5 RGB C36 6000 MHZ Black (F5-6000J3636F16GX2-TZ5RK -XMP enabled to 6000. (tried to disable XMP, issue still exists)
Power Supply: EVGA Super Nova P5 850W Platnum Fully Modular Power Supply (220-P5-0850-X4)
Cooler: Noctua NH-U12A

Can anyone please have a look and let me know how to resolve this issue?

Thanks in advance,
Ben

 

[Lutfij]

Welcome to the forums, newcomer!

Security: Norton 360
While in SafeMode, get rid of this.

If you're able to backup all necessary content from your drive, I'd look at reinstalling the OS, though this time make sure you install all drivers relevant to your platform in an elevated command, i.e, Right click installer>Run as Administrator, + do not put the system to sleep/hibernate.

Please note I always update to the latest bios for my motherboard, the issue started a few months back and the recent couple of bios updates don't fix it.
Did you make sure to clear the CMOS for the motherboard after you've made sure the BIOS was successfully updated to the latest version?

 

[Misgar]

I'd start by removing all superfluous components to reduce the number of variables.

1). Remove one pair of DIMMs, leaving 32GB. The integrated memory controllers will have a more difficult job driving 4 DIMMs instead of 2, especially if you have XMP enabled. Disable XMP.
2). Remove two out of the three M.2 drives, to ensure that when you reinstall Windows 11, the boot sector ends up on the correct drive.
3). Disable any overclocks in BIOS for the 13900 before proceeding.
4). Boot the computer from USB and run MemTest86+ to check memory is OK. Leave for an hour or until at least one complete pass has completed.
5). Reinstall Windows 11. You could install this on a SATA SSD if you don't want to touch your M.2 drives.
6). After installing Windows, update all drivers not detected by Windows.
7). Run some stability tests.
8). Start adding components/software/overclocks, one at a time, until the system falls over (or works perfectly).

 

[Ivephoton]

Welcome to the forums, newcomer!

Security: Norton 360
While in SafeMode, get rid of this.

If you're able to backup all necessary content from your drive, I'd look at reinstalling the OS, though this time make sure you install all drivers relevant to your platform in an elevated command, i.e, Right click installer>Run as Administrator, + do not put the system to sleep/hibernate.

Please note I always update to the latest bios for my motherboard, the issue started a few months back and the recent couple of bios updates don't fix it.
Did you make sure to clear the CMOS for the motherboard after you've made sure the BIOS was successfully updated to the latest version?

Hi Lutfij,
Thanks for your advise.
I clicked the clear CMOS button on my motherboard but it didn't reset the clock. So I took out the battery and put it in again to reset it. Everything works so far.

 

[Ivephoton]

I'd start by removing all superfluous components to reduce the number of variables.

1). Remove one pair of DIMMs, leaving 32GB. The integrated memory controllers will have a more difficult job driving 4 DIMMs instead of 2, especially if you have XMP enabled. Disable XMP.
2). Remove two out of the three M.2 drives, to ensure that when you reinstall Windows 11, the boot sector ends up on the correct drive.
3). Disable any overclocks in BIOS for the 13900 before proceeding.
4). Boot the computer from USB and run MemTest86+ to check memory is OK. Leave for an hour or until at least one complete pass has completed.
5). Reinstall Windows 11. You could install this on a SATA SSD if you don't want to touch your M.2 drives.
6). After installing Windows, update all drivers not detected by Windows.
7). Run some stability tests.
8). Start adding components/software/overclocks, one at a time, until the system falls over (or works perfectly).

Hi Misgar,
I try to reset the CMOS by pressing and holding the clear cmos button on my motherboard for 20 secs after I unplugged the power cable, Not sure if it reset the CMOS but it didn't reset the clock. So I took out the battery and put it back to make sure I fully cleared the CMOS.
After I run the MemTest86+ for 3 hours, all the memories are OK. So I took 2 out of it as you said to improve the stability.
I have not yet reinstalled Windows 11, but everything seems Working again, nothing died during waking up from hibernating or during the shutdown.
Really appreciate your help!