Question computer dies when playing games.

[LilyLuna2000]

I've run into a problem where whenever i play a video game like valorant, minecraft, counter strike my computer turns off completely. I have replaced the cpu after the problem started occurring. This only happens when i'm playing a game as well. I was testing if my computer would turn off while on cinebench and furmark used my cpu and gpu but nothing happened. everything was on the same drive so i don't think it has to do with the drive, cpu or gpu but i could be wrong. anything i can try to fix this? Thank you!

 

[rgd1101]

full system spec? include brand and model of the psu

 

[LilyLuna2000]

Asrock b365m-hdv mb (replaced after problems began)
AMD Radeon RX580 (Sapphire?)
Intel i5-9500 (replaced after problems began)
Corsair Vengeance RGB Ram 2666Mhz (replaced after problems began)
Cooler master 750W 80+ gold PSU
Samsung Evo (970?) M.2

 

[Bob.B]

Asrock b365m-hdv mb (replaced after problems began)
AMD Radeon RX580 (Sapphire?)
Intel i5-9500 (replaced after problems began)
Corsair Vengeance RGB Ram 2666Mhz (replaced after problems began)
Cooler master 750W 80+ gold PSU
Samsung Evo (970?) M.2

Remove the gpu and test with the igp.

 

[LilyLuna2000]

Remove the gpu and test with the igp.

i removed the gpu and have not crashed while playing valorant. do i need to get a new graphics card?

 

[rickypicky5]

Have you monitored your temperatures while gaming with the GPU installed?

 

[Bob.B]

i removed the gpu and have not crashed while playing valorant. do i need to get a new graphics card?

Maybe.

Next step is to try the gpu on another machine and a different gpu on your machine.

 

[LilyLuna2000]

Have you monitored your temperatures while gaming with the GPU installed?

it's roughly 60-80 celsius

 

[LilyLuna2000]

Maybe.

Next step is to try the gpu on another machine and a different gpu on your machine.

I have tried the same GPU with a lower end cpu and experienced no crashes.

 

[Bob.B]

I have tried the same GPU with a lower end cpu and experienced no crashes.

The problem with that is the gpu may have been idle more often.

Put the gpu back in your machine and run hwinfo while gaming.
See if something shows out of wack.

 

[WarWolverineWarrior]

When PC turn off during high power draw is usually the PSU.

 

[rickypicky5]

How old is your PSU?

 

[LilyLuna2000]

How old is your PSU?

it's about two years old

 

[LilyLuna2000]

When PC turn off during high power draw is usually the PSU.

but i don't get why it only shuts off when playing games. i had furmark and cinebench on at the same time to stress test it and the computer dinn't crash

 

[rgd1101]

test with another gpu?

 

[WarWolverineWarrior]

but i don't get why it only shuts off when playing games. i had furmark and cinebench on at the same time to stress test it and the computer dinn't crash

IDK, easiest way to tell is to read the Event Viewer logs to see if any error is shown before the crash.

 

[Maestro Colby]

Probably not the most helpful, but its a stretch.

You could take apart your graphics card and replace the thermal paste or pads inside to give it some "love" and cool your card better.

Something to think about.

 

[ohio_buckeye]

Typically systems shut off like that due to heat or power supply. Remember that power supplies do age and later in their life can't output the same amount of power as they did when new. So if you are shutting off with low temps even on the gpu, I would lean towards your power supply being iffy. Cooler Master power supplies aren't always known to be the best units anyway. Replacing paste and thermal pads on the card isn't a bad idea though.