Computer doesn't meet minimum requirements for software

[Jovial Spirit]

Hi Everyone,

Been stalking you guys for years and have found this site very helpful. lol However, never had the opportunity to join before now... I'm sorry our introduction is of this nature, but I really need your help:

Error messages in Device Manager indicate I needed to download, among other things, the Intel USB Controller driver. Went to Intel's site and couldn't find one for Intel 5, so I came here and was directed to the asrock* site... Downloaded the file, but got the same error message: this device doesn't meet minimum requirements for software... For the life of me I have no idea what are the minimum requirements, so how can i solve this problem I have at least 5 exclamation points in my Device Manager... Two of them I am ignoring because they are "unknown device" Fyi... I am using a brand *new* factory refurbished Intel 5 processor HP EliteBook.

Thanks in advance for all helpful solutions...

J.S.

 

[tman1]

If your OS is 32bit and the driver you downloaded is for 64bit or vice versa, you may get such an error.

 

[modernwar99]

What is the exact model of laptop and what OS are you using? Also 32 or 64 bit OS?

 

[jsmithepa]

HP notebooks use Asrock mobo? Fascinating.

 

[Jovial Spirit]

Downloaded 64-bit for 64-bit OS... As stated, laptop is factory refurbished HP EliteBook. I am thinking that is the reason none of the downloads will install... smh

Not sure how to copy and paste screen here, otherwise I would show a screenshot so you can see the details... Not much more to tell than what I wrote...
Windows 7 Professional with Serice Pack 1
Intel Core i5-2520M CPU @2.50GHz

Anyway, I discovered Intel has a Driver Update Utility that checks for missing drivers and install them, so I am presently using that tool to troubleshoot. Will let you know if that solves the problem...

 

[Jovial Spirit]

So that didn't work... Can I ignore these exclamation points?

 

[modernwar99]

I needed the exact model of the laptop to help you find drivers though... there are dozens of HP EliteBook models.... but luckily there is only one of them with that CPU so no more info is needed 😀
http://h20564.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=5056901&swLangOid=8&swEnvOid=4059

 

[modernwar99]

So that didn't work... Can I ignore these exclamation points?

Depends which drivers have the exclamation marks.... Touchpad driver, ethernet/wifi drivers, Intel HD video drivers, Intel chipset drivers, and possibly the Intel rapid storage driver is required for basic but full functionality.

 

[Jovial Spirit]

So that didn't work... Can I ignore these exclamation points?

Depends which drivers have the exclamation marks.... Touchpad driver, ethernet/wifi drivers, Intel HD video drivers, Intel chipset drivers, and possibly the Intel rapid storage driver is required for basic but full functionality.

Base system device, USB Controller, and Unknown device. Those are the ones with exclamation points.

 

[joseph p]

www.driveridentifier.com

Download, install, run. It will then take you to a webpage which will have links to up to date drivers for all your hardware. Hopefully this will sort it out for you.

 

[Jovial Spirit]

Thanks for trying to help... I really appreciate it...

In the end, I had to go to the HP Support Center and there I was able to find the drivers...

All the best!