Hi,
I bought this custom PC off of eBay. The first thing I see when I open the computer are these white and green lines, and then it redirects to the BSOD screen and restarts.
I clean installed the GPU drivers with DDU in safe mode, and it got rid of the problem for 2 days, but now it's back. The drivers I'm using are 19.9.2. I've done a chkdsk /f already and it found no problems. I've already stopped Windows from automatically updating drivers. CrystalDiskInfo says my SSD is good. I've already planned a memory diagnostic once I restart, but I don't want to do it yet since the computer might not boot up again. I tried downloading DirectX from Microsoft's website, but it said I already had the updated version.
Here are my specs:
http://speccy.piriform.com/results/kKX3Ugb47wHPkAa0g60nDdD
Here are my minidump details from WhoCrashed. I bought the PC in October. I had to do System Restore last week so I actually lost some of the minidumps.
On Sat 11/16/2019 6:38:12 PM your computer crashed or a problem was reported
crash dump file: C:\Windows\MEMORY.DMP
This was probably caused by the following module: atikmdag.sys (atikmdag+0x722BA)
Bugcheck code: 0xEA (0xFFFF8E8C7AB3A080, 0x0, 0x0, 0x0)
Error: THREAD_STUCK_IN_DEVICE_DRIVER
file path: C:\Windows\System32\DriverStore\FileRepository\u0346940.inf_amd64_1ea00c8019a8594e\B346681\atikmdag.sys
product: ATI Radeon Family
company: Advanced Micro Devices, Inc.
description: ATI Radeon Kernel Mode Driver
Bug check description: This indicates that a thread in a device driver is endlessly spinning.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
Google query: atikmdag.sys Advanced Micro Devices, Inc. THREAD_STUCK_IN_DEVICE_DRIVER
On Sat 11/16/2019 6:38:12 PM your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\111619-7171-01.dmp
This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0x40DB5)
Bugcheck code: 0x100000EA (0xFFFF8E8C7AB3A080, 0x0, 0x0, 0x0)
Error: THREAD_STUCK_IN_DEVICE_DRIVER_M
file path: C:\Windows\system32\drivers\dxgkrnl.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics Kernel
Bug check description: This indicates that a thread in a device driver is endlessly spinning.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
On Tue 11/12/2019 6:42:39 PM your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\111219-7718-01.dmp
This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0x40DB5)
Bugcheck code: 0x100000EA (0xFFFF9586E4EB1040, 0x0, 0x0, 0x0)
Error: THREAD_STUCK_IN_DEVICE_DRIVER_M
file path: C:\Windows\system32\drivers\dxgkrnl.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics Kernel
Bug check description: This indicates that a thread in a device driver is endlessly spinning.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
On Tue 7/30/2019 5:44:34 PM your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\073019-7156-01.dmp
This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0x40D35)
Bugcheck code: 0x100000EA (0xFFFFB985CDF92180, 0x0, 0x0, 0x0)
Error: THREAD_STUCK_IN_DEVICE_DRIVER_M
file path: C:\Windows\system32\drivers\dxgkrnl.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics Kernel
Bug check description: This indicates that a thread in a device driver is endlessly spinning.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
I bought this custom PC off of eBay. The first thing I see when I open the computer are these white and green lines, and then it redirects to the BSOD screen and restarts.
I clean installed the GPU drivers with DDU in safe mode, and it got rid of the problem for 2 days, but now it's back. The drivers I'm using are 19.9.2. I've done a chkdsk /f already and it found no problems. I've already stopped Windows from automatically updating drivers. CrystalDiskInfo says my SSD is good. I've already planned a memory diagnostic once I restart, but I don't want to do it yet since the computer might not boot up again. I tried downloading DirectX from Microsoft's website, but it said I already had the updated version.
Here are my specs:
http://speccy.piriform.com/results/kKX3Ugb47wHPkAa0g60nDdD
Here are my minidump details from WhoCrashed. I bought the PC in October. I had to do System Restore last week so I actually lost some of the minidumps.
On Sat 11/16/2019 6:38:12 PM your computer crashed or a problem was reported
crash dump file: C:\Windows\MEMORY.DMP
This was probably caused by the following module: atikmdag.sys (atikmdag+0x722BA)
Bugcheck code: 0xEA (0xFFFF8E8C7AB3A080, 0x0, 0x0, 0x0)
Error: THREAD_STUCK_IN_DEVICE_DRIVER
file path: C:\Windows\System32\DriverStore\FileRepository\u0346940.inf_amd64_1ea00c8019a8594e\B346681\atikmdag.sys
product: ATI Radeon Family
company: Advanced Micro Devices, Inc.
description: ATI Radeon Kernel Mode Driver
Bug check description: This indicates that a thread in a device driver is endlessly spinning.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
Google query: atikmdag.sys Advanced Micro Devices, Inc. THREAD_STUCK_IN_DEVICE_DRIVER
On Sat 11/16/2019 6:38:12 PM your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\111619-7171-01.dmp
This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0x40DB5)
Bugcheck code: 0x100000EA (0xFFFF8E8C7AB3A080, 0x0, 0x0, 0x0)
Error: THREAD_STUCK_IN_DEVICE_DRIVER_M
file path: C:\Windows\system32\drivers\dxgkrnl.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics Kernel
Bug check description: This indicates that a thread in a device driver is endlessly spinning.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
On Tue 11/12/2019 6:42:39 PM your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\111219-7718-01.dmp
This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0x40DB5)
Bugcheck code: 0x100000EA (0xFFFF9586E4EB1040, 0x0, 0x0, 0x0)
Error: THREAD_STUCK_IN_DEVICE_DRIVER_M
file path: C:\Windows\system32\drivers\dxgkrnl.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics Kernel
Bug check description: This indicates that a thread in a device driver is endlessly spinning.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
On Tue 7/30/2019 5:44:34 PM your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\073019-7156-01.dmp
This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0x40D35)
Bugcheck code: 0x100000EA (0xFFFFB985CDF92180, 0x0, 0x0, 0x0)
Error: THREAD_STUCK_IN_DEVICE_DRIVER_M
file path: C:\Windows\system32\drivers\dxgkrnl.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics Kernel
Bug check description: This indicates that a thread in a device driver is endlessly spinning.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
Last edited: