Computer freezes after installing Windows 10

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Souw

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Jun 17, 2015
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Hello, my problem is that my computer freezes at times after I installed Windows 10 with the download tool from Microsoft. My computer would randomly shut off at times but I suspect that's due to a faulty connection in the PSU.

When Windows 10 released, I updated to it from Windows 7 with the tool from Microsoft. After the update, I went on vacation for 10 days and today came back to it. I turned it on and went on about my things, then it froze and didn't respond at all when I was about 1-2 hours into watching Youtube. I tried to go into the Task manager but there wasn't any response and I don't have a restart button on my case so I had to pull the plug on it.

Afterwards I started it up again and went back to work. And again after a few hours it froze just randomly out of nowhere, I didn't have any game started or anything, I was on Teamspeak with a few mates and it just happened. I again had to pull the plug.

Third time was another hour or so in when I was starting up World of Warcraft and after it loaded, it froze again. Taking the plug out yet again.

Now I'm writing hoping for somebody to help me out here since I didn't find anything with Google since most of the freeze results were from the Beta builds of Windows 10. That led me to believe it's something personal to me and it might be from my hardware, but then again, it never happened like this before upgrading to Windows 10.

 
Solution
a "freeze" type problem is generally with a video driver, with windows 10 most of the problems that do not involve overclocking or over heating tend to be caused by the audio driver for the mother board conflicting with the audio driver for the graphics card's HDMI sound or display port. Even if it is not being used.

Start by going to your motherboard vendors website and find any new window 10 drivers for the motherboard audio and install them.

you might also consider turning off your high definition audio in your GPU driver if you don't actually use it.
IE you don't have speakers in the monitor that are powered by a HDMI cable.

other than that: you can google "how to force a memory dump using a keyboard" make the registry...
Check the Reliability Monitor for information as to what may be causing the freezing. Type "Reliability" in Start and select the first option.

If you are open to this, you can try performing a clean installation without loss of data. Upgrade installations can be rather buggy and clean installs solve almost all software and driver-related problems. To do this, download the media creation tool here:

https://www.microsoft.com/en-us/software-download/windows10

Use it to create new USB or DVD installation media, with which you can perform a "Custom" installation without formatting the drive, and without loss of data.
 
a "freeze" type problem is generally with a video driver, with windows 10 most of the problems that do not involve overclocking or over heating tend to be caused by the audio driver for the mother board conflicting with the audio driver for the graphics card's HDMI sound or display port. Even if it is not being used.

Start by going to your motherboard vendors website and find any new window 10 drivers for the motherboard audio and install them.

you might also consider turning off your high definition audio in your GPU driver if you don't actually use it.
IE you don't have speakers in the monitor that are powered by a HDMI cable.

other than that: you can google "how to force a memory dump using a keyboard" make the registry settings,
then change the memory dump type to kernel memory dump, then run cmd.exe as an admin and run
verifier.exe /standard
and reboot your machine and wait for the next lock up. When it happens, you can force a memory dump via the keyboard and put the memory dump on a server an post a link. Someone can look at the memory dump and see where the system is hung. (most likely in a video driver, so make sure you update your video drivers before you start)

I have also seen system hung up in old firmware of a solid state drive. USB hangs and CPU cores getting hung tend to produce a watchdog time out bugcheck. GPU hand don't. some times you will get a error if the hang is on the windows directx side of the driver, but if it is in the actual gpu driver you might not get any error, the screen just does not refresh.
(note you might still be able to get the memory dump, but you might not get a screen update so there is guessing involved in how long to wait)



 
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