Question Computer freezes at random

[JonBentham02]

Sometimes when I am using my computer at random the whole system freezes and I am unsure as to why it does this.

 

[Koekieezz]

please list the whole system specs and details

 

[JonBentham02]

please list the whole system specs and details

• Processor Intel(R) Core(TM) i9-10850K CPU @ 3.60GHz, 3600 Mhz, 10 Core(s), 20 Logical Processor(s)
• OS Name Microsoft Windows 10 Home Single Language
• Motherboard MAG Z490 TOMAHAWK (MS-7C80)
• Memory CORSAIR VENGEANCE RGB PRO 32GB (4x8GB) DDR4 3600 (PC4-28800) C18
• Graphics card NVIDIA GeForce 10603GB
• SSD Samsung 970 EVO Plus 500 GB PCIe NVMe M.2 (2280) Internal Solid State Drive (SSD) (MZ-V7S500)
• HDD Seagate BarraCuda 2TB Internal Hard Drive HDD – 3.5 Inch SATA 6Gb/s 7200 RPM 256MB Cache 3.5-Inch
• Case MSI MPG SEKIRA 100R 'S100R' Mid Tower Gaming Computer Case 'Black, 4x 120 mm ARGB, Mystic Light Sync, 8 Channel ARGB Hub, USB Type-C, Tempered Glass Panels, ATX, mATX, mini-ITX' 306-7G06R11-W57
• PSU ABKONCORE TN850W GM PC Power Supply 850W, 80+ Gold Certified, Full Modular, 12V Single Rail, 135mm Quiet Cooling Fan, ECO Friendly, Active PFC, 10 Yea
• CPU Cooler MSI MAG CORELIQUID 240R CPU AIO Cooler '240mm Radiator, 2x 120mm ARGB PWM Fan

 

[Koekieezz]

• Processor Intel(R) Core(TM) i9-10850K CPU @ 3.60GHz, 3600 Mhz, 10 Core(s), 20 Logical Processor(s)
• OS Name Microsoft Windows 10 Home Single Language
• Motherboard MAG Z490 TOMAHAWK (MS-7C80)
• Memory CORSAIR VENGEANCE RGB PRO 32GB (4x8GB) DDR4 3600 (PC4-28800) C18
• Graphics card NVIDIA GeForce 10603GB
• SSD Samsung 970 EVO Plus 500 GB PCIe NVMe M.2 (2280) Internal Solid State Drive (SSD) (MZ-V7S500)
• HDD Seagate BarraCuda 2TB Internal Hard Drive HDD – 3.5 Inch SATA 6Gb/s 7200 RPM 256MB Cache 3.5-Inch
• Case MSI MPG SEKIRA 100R 'S100R' Mid Tower Gaming Computer Case 'Black, 4x 120 mm ARGB, Mystic Light Sync, 8 Channel ARGB Hub, USB Type-C, Tempered Glass Panels, ATX, mATX, mini-ITX' 306-7G06R11-W57
• PSU ABKONCORE TN850W GM PC Power Supply 850W, 80+ Gold Certified, Full Modular, 12V Single Rail, 135mm Quiet Cooling Fan, ECO Friendly, Active PFC, 10 Yea
• CPU Cooler MSI MAG CORELIQUID 240R CPU AIO Cooler '240mm Radiator, 2x 120mm ARGB PWM Fan

try this step by step (read until end):

• Disconnect from internet
• Uninstall gpu driver DDU (clean and do not restart).
• Uninstall all the processors and chipset on device manager (should be 12 on yours, also when it asks for restart, click on no) like this:
  
  
  
  Chipset (ignore if there is none):
  
  
• Restart the pc to bios, and update to the latest bios. Then go to bios again after update and load default or optimized settings.
  
  
• boot up to windows and install the latest Chipset driver(do not reboot yet after install) and SSD Driver, reboot, and connect to internet.
  
  
• Install the latest nvidia driver.
  
  *do this all offline until reboot after installing chipset driver, also you may reboot to bios after all of this to set the XMP (and previous settings you did) and make sure ram is on slot 2 and 4 if you use 2 sticks. Download needed files (highlighted word) before doing step 1, do the step by orders.
  
  
• And check windows update (and optional updates) if there is any and install them (except chipset in optional update). Also enable Hardware Accelerated Graphics Scheduling (available on the latest win 10 update) in graphics settings like this and reboot:
  
  

Make sure the psu connected to the gpu is 1 pcie cable per 1 slot (use main cable, not the branches/split) like this:

 

[JonBentham02]

try this step by step (read until end):

• Disconnect from internet
• Uninstall gpu driver DDU (clean and do not restart).
• Uninstall all the processors and chipset on device manager (should be 12 on yours, also when it asks for restart, click on no) like this:
  
  
  
  Chipset (ignore if there is none):
  
  
• Restart the pc to bios, and update to the latest bios. Then go to bios again after update and load default or optimized settings.
  
  
• boot up to windows and install the latest Chipset driver(do not reboot yet after install) and SSD Driver, reboot, and connect to internet.
  
  
• Install the latest nvidia driver.
  
  *do this all offline until reboot after installing chipset driver, also you may reboot to bios after all of this to set the XMP (and previous settings you did) and make sure ram is on slot 2 and 4 if you use 2 sticks. Download needed files (highlighted word) before doing step 1, do the step by orders.
  
  
• And check windows update (and optional updates) if there is any and install them (except chipset in optional update). Also enable Hardware Accelerated Graphics Scheduling (available on the latest win 10 update) in graphics settings like this and reboot:
  
  

Make sure the psu connected to the gpu is 1 pcie cable per 1 slot (use main cable, not the branches/split) like this:

I have now done this and I will report back to you in a week to see if the fault occurs again but hopefully not.

 

[JonBentham02]

I have now done this and I will report back to you in a week to see if the fault occurs again but hopefully not.

Everything seems to be alright up to now!

 

[Koekieezz]

Everything seems to be alright up to now!

glad i could help

 

[Xadan94]

Everything seems to be alright up to now!

Hi, I think I'm having the same problem where my pc progressively freezes window by window until I can only move the mouse, since some time passed, can you tell if this solution fixed your problem? Thank you