Question Computer Freezes - Hard Restart

kodekkz

Honorable
Dec 17, 2013
26
0
10,530
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Hey All,

lately ive been having issues with my computer shutting down with all lose of audio & screen turns black.
the problem only happens when im watching twitch, youtube or gaming a game. it doesn't happen with im listening to music or on a forum website
I have googled it for a week now & come up with nothing. I found a website that says check reliability history & it comes up with the following

Hardware Error
Description
A problem with your hardware caused Windows to stop working correctly.
Problem signature
Problem Event Name: LiveKernelEvent
Code: 141
Parameter 1: ffffb901e9f164a0
Parameter 2: fffff80cab6d064c
Parameter 3: 0
Parameter 4: 2670
OS version: 10_0_17134
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.17134.2.0.0.768.101
Locale ID: 3081
Extra information about the problem
Bucket ID: LKD_0x141_Tdr:6_IMAGE_atikmpag.sys
Server information: cb01f663-8bae-4df6-9391-46b08fd5401c

it happens everytime I have to hard reset.

here are my computer specs

Operating System
Windows 10 Home 64-bit
CPU
AMD FX-6300 50 °C
Vishera 32nm Technology
RAM
4.00GB Dual-Channel DDR3 @ 669MHz (9-9-9-24)
Motherboard
Gigabyte Technology Co. Ltd. GA-990FX-GAMING (CPU 1) 37 °C
Graphics
BenQ GW2270 (1920x1080@59Hz)
4096MB ATI AMD Radeon R9 200 Series (ATI) 63 °C
Storage
1863GB Seagate ST2000DL 003-9VT166 SATA Disk Device (SATA ) 39 °C
232GB Samsung SSD 840 EVO 250G SATA Disk Device (SATA (SSD)) 37 °C
149GB Seagate ST316002 3AS SATA Disk Device (SATA ) 44 °C
298GB Western Digital WDC WD32 00AAJS-22RYA0 SATA Disk Device (SATA ) 46 °C
Optical Drives
TSSTcorp CDDVDW SH-224DB SATA CdRom Device
Audio
AMD High Definition Audio Device

im hoping someone can help
 

iMatty

Notable
Mar 14, 2019
1,093
132
890
11
What is the power supply you're using? Brand? Model? and how many year's have you been using it.
Plus these temps are they taken when idle or what?
 

iMatty

Notable
Mar 14, 2019
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890
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If that's idle temps you have a serious problem you need to be looking for now, a normal FX 6300 idle temps with stock cooler is around 30~35 else that's really high temp.
That's a good power supply none the less, but i would say that your PC is hanging up because of overheating, do you have fans in your case and how is the airflow in your case?
 

kodekkz

Honorable
Dec 17, 2013
26
0
10,530
0
I got 6 fans on the computer.i think you might of pointed me in the right direction. I bought the cpu about a month ago & it sounds stupid but I don't have any thermal paste applied.
could this be the issue
 

iMatty

Notable
Mar 14, 2019
1,093
132
890
11
Well obviously it is the issue, there is a small gaps between the copper plate on the cooler and the CPU sink or whatever it is called, the thermal paste closes these gaps and makes good connection between the CPU and the cooler, buy a thermal paste ASAP.
 

iMatty

Notable
Mar 14, 2019
1,093
132
890
11
Well its an old processor, plus it doesn't have any thermal paste either, so its one of both you wont really find out until you apply that thermal paste tomorrow, if it kept crashing then you got rid of a problem and start troubleshooting another.
But it can be because of opening more than 3 or 4 applications at once.
 

kodekkz

Honorable
Dec 17, 2013
26
0
10,530
0
so thermal paste is on. all ok. now the computer is still crashing but nothing in the reliability history what so ever other than

Description
The previous system shutdown at 3:18:46 PM on ‎26/‎04/‎2019 was unexpected.
when the screen goes black, its making the same noise like when you get a email notification & so on & reads as below

"Default Radeon WattMan settings have been restored due to unexpected system failure"
 

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