Computer freezes (software) Windows 10

[Scibility]

Hi,

I randomly encountered 2 freezes today already, and another yesterday i believe.

My software which is running just completely stops running, can't open task manager or anything to see whats happening all i can open is start and press whatever but i wont do a thing..

I got the new Nvidia driver's hotfix for Wolfenstein 2 yesterday other than that not much changed, i tried running chkdsk/SFC/Mem test nothing came up i used bullguard malwarebytes the windows installation is still fresh aswell

Setup:
Cooler master 750M
16GB crucial ballistix sport vlp 1600mhz
i5 4690K @3.5GHZ with Corsair hydro h110i extreme.
MSI GTX970
Asus z97-p.

Please help i dont know what it is..

 

[bjornl]

start by troubleshooting the OS.
Run chkdsk /f/r to check your disk.
clean out %temp% and %windir%\temp
run malwarebytes anti-malware
download sysinternals from Microsoft. Check autoruns to see what starts with the OS.

Also start taskmanager (and nothing else) and then do what hangs your PC. Then try to alt-tab to taskmgr.

 

[Scibility]

start by troubleshooting the OS.
Run chkdsk /f/r to check your disk.
clean out %temp% and %windir%\temp
run malwarebytes anti-malware
download sysinternals from Microsoft. Check autoruns to see what starts with the OS.

Also start taskmanager (and nothing else) and then do what hangs your PC. Then try to alt-tab to taskmgr.

Doing that now, thank you.

 

[bjornl]

I'll check back in a bit to see if you need more help (Halloween stuff will keep me away for a bit). But I'm sure others will also chime in.

 

[Scibility]

start by troubleshooting the OS.
Run chkdsk /f/r to check your disk.
clean out %temp% and %windir%\temp
run malwarebytes anti-malware
download sysinternals from Microsoft. Check autoruns to see what starts with the OS.

Also start taskmanager (and nothing else) and then do what hangs your PC. Then try to alt-tab to taskmgr.

I'll check back in a bit to see if you need more help (Halloween stuff will keep me away for a bit). But I'm sure others will also chime in.

Did everything you said, nothing so far.

Enjoy your halloween.

 

[Scibility]

bump

 

[bjornl]

Do your eventviewer logs contain any clues?

 

[Scibility]

Do your eventviewer logs contain any clues?

2 times this error ID https://gyazo.com/f52a01c6532873659265bd33bc5cfb57 and another ID 7000

 

[bjornl]

My dutch is rather limited. But since it references a COM error, you can try this:
https://answers.microsoft.com/en-us/windows/wiki/windows_10-update/system-file-check-sfc-scan-and-repair-system-files/bc609315-da1f-4775-812c-695b60477a93?auth=1

 

[Scibility]

I have followed the instructions and done everything i guess ill just have to wait and see what happens.

 

[bjornl]

Just remember that site references two different tools. 1 to rebuild Windows protected files the other in case that tool fails.

 

[Scibility]

Just remember that site references two different tools. 1 to rebuild Windows protected files the other in case that tool fails.

I will if this helped i want to thank you in advance

if not ill post again.

 

[Scibility]

Just remember that site references two different tools. 1 to rebuild Windows protected files the other in case that tool fails.

It crashed on me twice today again, any other tips i might be able to use to resolve the issue?

Thanks.

 

[bjornl]

At this point, I suggest you re-install your PC.

 

[Scibility]

At this point, I suggest you re-install your PC.

Sucks to hear that, i done that literally 2 months ago or less.

 

[bjornl]

At this point, I suggest you re-install your PC.

Sucks to hear that, i done that literally 2 months ago or less.

I feel ya, but at some point the troubleshooting becomes more convoluted and time consuming than a re-install.

 

[Scibility]

At this point, I suggest you re-install your PC.

Sucks to hear that, i done that literally 2 months ago or less.

I feel ya, but at some point the troubleshooting becomes more convoluted and time consuming than a re-install.

I feel like all of my clean installs were never really "clean" i use the windows 10 upgrade tool on a USB, is there a beter version i could use instead? i feel like everything its still bugged or got some errors at start

 

[bjornl]

At this point, I suggest you re-install your PC.

Sucks to hear that, i done that literally 2 months ago or less.

I feel ya, but at some point the troubleshooting becomes more convoluted and time consuming than a re-install.

I feel like all of my clean installs were never really "clean" i use the windows 10 upgrade tool on a USB, is there a beter version i could use instead? i feel like everything its still bugged or got some errors at start

If you are concern, during the first part of the install, select to delete the existing partitions and create new ones (which will be formatted). Be advised that this will delete ALL data on your disk. But it is the cleanest install.

 

[Scibility]

.

 

[Scibility]

If i provide you with the extra information that these freezes/crashes always seem to happen when im tabbing out a game, and after reboot i get a notification from Bullguard anti virus that i got attacked by IP (varies) would that help in you seeing any other solution for this problem?

 

[bjornl]

Well for openers I would suggest you get a better anti-virus. Avast Free is generally better, less of a footprint on the PC and scores better.
Try it with this different AV.

 

[Scibility]

Well for openers I would suggest you get a better anti-virus. Avast Free is generally better, less of a footprint on the PC and scores better.
Try it with this different AV.

UPDATE: After cleanly deleting the 388.13 NVIDIA driver with DDU from guru3d and reinstalling a previous driver 387.92 i haven't encountered any issues anymore not even with the new call of duty world war 2 which came out yesterday ( this driver 387.92 is from last month ) 6 hours in now gaming. I contacted NVIDIA about this and this was a new issue to them, the agent confirmed this could very well be the problem after checking my MSINFO. He suggested me updating to 388.0 but i want to make it a 100% sure that the 388.13 driver is faulty so ill stay testing my system for another couple days with the current driver.

Hope this will help more people.