Question Computer freezes while playing video games

Oct 17, 2019
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I have a Windows 10 PC running the latest version. It has very good hardware and everything seems to be fine.

But when I play any games it randomly "freezes" without audio for a few seconds. It happens randomly, so it can happen 15 minutes into a game, or a couple of hours into a game. Sometimes after it has frozen my second display (if i'm watching a stream, netflix or anything in general) the browser (Google Chrome) on the second display goes completely black until i refresh it.

What I mean by this is that whatever key I'm pressing in game, maybe moving forward, it will keep getting pressed, but the screen will freeze for a second and I'll end up half way across the map since I kept moving that direction instead of stopping.

This happens in offline games too, so its not lag.

Here's my hardware

Main Monitor - ASUS ROG SWIFT PG258Q

Second Monitor - ASUS ROG SWIFT PG278QR

Case - NZXT Noctis 450

CPU - Intel Core i9-7960X Skylake-X

GPU - 2X EVGA GeForce GTX 1080 Ti FTW

Ram - G.Skill TridentZ RGB DDR4-3866 C18 QC - 32GB

Motherboard - ASUS PRIME X299-DELUXE

Power Supply - EVGA SuperNOVA 1000 P2 v2

Sound Card - ASUS Essence STX II

Cooler - NZXT Kraken X72 RGB

Storage - Samsung 970 PRO SSD M.2 2280 512GB
2X Samsung 860 EVO 2.5" SSD - 1TB
2X Seagate BarraCuda 3.5" ST2000DM006 Hard Disc - 2 TB.

here's what I've tried so far:
  • I have ensured that my computer has all the latest drivers, from BIOS to GPU (using Nvidia Geforce Experience for GPU)
  • I have also tried running the games at the lowest specs and still experienced the same problems
  • I have run CPUID in the background. All hardware stays under 50-60 C with most being under 50 C
  • I have run Task Manager in the background, no hardware is maxing out at 100%. Video card seems to stay around 92% at peak performance
  • I have tried adding certain keys to regedit for a similar problem someone had, but after i applied them and tried to restart, my computer BSOD's and undoes the regedit thing i ran. ( i used this one https://www.tenforums.com/tutorials/72971-add-ahci-link-power-management-power-options-windows.html )
  • I have turned off XMP
  • I have turned on XMP
  • I have run a full disk Windows Defender Scan
  • I have completely reinstalled Windows and installed it from scratch again
  • I have had the computer up at the company who built it, and apparently they couldn't detect anything
None of these have solved my problem...

What is going on here? I have no idea what to do at this point...
 

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