Computer freezes while watching videos or playing games

[Konarsan]

For the past 3 months or so when watching youtube videos or twitch my computer will occasionally freeze and the only way to solve the issue is via a manual restart. Furthermore, I play a game called rainbow six siege and often times (maybe once an hour) the game will drop to around 5 FPS, become super laggy and I will lose connection to the game.

I started monitoring CPU temp while playing and noticed it was peaking at 80c (much too high). I took apart my cpu heat sink and found it was coated in dust. After cleaning it thoroughly my cpu temp is around 50c while playing yet the problem persists.

I have run windows memtest and a full security scan with Norton security; both of which yielded no problems. My specs are listed below:

Motherboard: Asus F2A85-V-pro
CPU: AMD A10-5800K 3.8ghz
RAM: 16gb corsair vengeance
Grpahics: NVIDIA gtx 1050-ti (evga)
Power: 650 watt evga supernova
2TB Toshiba HD
CMstorm Coolermaster case
Windows 7 64 bit

All components are about 3.5 years old except my graphics cars which is only 1 month old. Any help would be grteatly appreciated!

 

[amtseung]

The first thing that comes to mind is that your HDD might be dying. Have you tried running a SMART scan? Does Memtest86 show errors that the Windows memory diagnostic tool doesn't find?

I can't imagine a 2-module APU, 16gb of good RAM, and a good PSU would cause hiccuping and system freezes under nearly idle loads, especially since the memtest yielded no errors.

 

[SgtScream]

First try updating your graphics drivers for the 1050 ti here:
https://www.evga.com/support/download/
Then if the issue still remains, physically take your the gtx 1050 ti out of your system and plug your monitor into your motherboard's (onboard) video ports. Test to see if youtube still freezes when playing video.

 

[Konarsan]

First try updating your graphics drivers for the 1050 ti here:
https://www.evga.com/support/download/
Then if the issue still remains, physically take your the gtx 1050 ti out of your system and plug your monitor into your motherboard's (onboard) video ports. Test to see if youtube still freezes when playing video.

I did update drivers and just to clarify the freezing problem existed before I purchased the 1050 ti. It was happening with my previous gtx 660 card and I decided to upgrade graphics partially because I wanted a nicer card and partially because I assumed it would fix my problems.

 

[Konarsan]

The first thing that comes to mind is that your HDD might be dying. Have you tried running a SMART scan? Does Memtest86 show errors that the Windows memory diagnostic tool doesn't find?

I can't imagine a 2-module APU, 16gb of good RAM, and a good PSU would cause hiccuping and system freezes under nearly idle loads, especially since the memtest yielded no errors.

The SMART scan did not show any problems but I'm not sure if I am doing it correctly. Is there anyway to test for a bad power supply?

 

[SgtScream]

The 1050 ti doesn't draw that much power and doesn't require additional power supply pci-e cables, so i'm hesitant to say this is the issue. It might not be a bad idea to rule it out though, because if there is a problem with it, it wouldn't matte what graphics card you have installed. however the only way to 100% effectively test this is to swap the power supply out with a replacement.

 

[Konarsan]

The 1050 ti doesn't draw that much power and doesn't require additional power supply pci-e cables, so i'm hesitant to say this is the issue. It might not be a bad idea to rule it out though, because if there is a problem with it, it wouldn't matte what graphics card you have installed. however the only way to 100% effectively test this is to swap the power supply out with a replacement.

Unfortunately I do not have an available power supply to swap with. Just curious though, I have read about sounds that hard drives make as they begin to go bad. While mine is not making any clicking or grinding sounds, there is a faint rumbling you can hear as it operates. Is this standard or potentially an indication that something is wrong?

 

[amtseung]

About a month ago, one of my HDD's breathed its last breath after a decade of service. It made none of the noises typically associated with dying hard drives, just that one day, it went completely silent. Luckily, it was already slated for retirement, there was no data on the drive, and it died as I was attempting to wipe/reformat it. Aside from the human tendency towards patternicity, there is no direct correlation between a specific noise and HDD health, only that a dead HDD is dead silent.

If SMART scans aren't showing bad sectors, it's probably okay. Rumbling can be pretty normal. If it sounds like it's got squeaky brakes or has that nails-on-chalkboard sound though, it may be best to back it up and replace asap. Mechanical failure inbound.

Testing a bad power supply requires you to have a second power supply or system that is known 110% functional: not easily achievable for the average end user with a single desktop at home.

 

[rakzu313]

The 1050 ti doesn't draw that much power and doesn't require additional power supply pci-e cables, so i'm hesitant to say this is the issue. It might not be a bad idea to rule it out though, because if there is a problem with it, it wouldn't matte what graphics card you have installed. however the only way to 100% effectively test this is to swap the power supply out with a replacement.

 

[rakzu313]

i got the same problems and i switch out my psu and it was good for about 2 weeks then the freezing happens again i check everything ever parts run test etc and cant find the problems im out of idea ant suggestion