Question Computer freezing mouse and keyboard lights go out

Dec 18, 2021
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Hello I just recently did my first build. I'm running into trouble where my computer freezes and keyboard and mouse lights go out at the same time. My fans continue to work and all lights on mobo are going still.

I have switched from pop OS to windows 10 to make sure it wasn't software related.

I've checked temps during the freezes (as it happens frequently) and they weren't even over 40°c

Everything on the computer is new except the SSD and the graphic card.

Any help in this as ive been stressing for days.

Computer Type: Desktop

GPU: Nvidia GeForce GTX 980

CPU: RYZEN 7 5700G

Motherboard: GIGABYTE X570 AORUS Elite Wi-Fi

BIOS Version: F35

RAM: 16GB (8Gbx2) Corsair vengeance ddr4

PSU: Corsair 850 gold

Operating System & Version: WINDOWS 10

GPU Drivers: up to date Nvidia

Description of Original Problem: Computer freezes and mouse and keyboard stop working

Troubleshooting: reset CMOS, updated drivers, memtest pass, checked temps at point of crash, I've switched to Linux and back with same problem, replaced Ram, prayed to elder gods and sacrificed a goat.
 
Last edited by a moderator:
Dec 18, 2021
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not likely. but it happened.
test with all usb port?
since it is new, return the motherboard or get warranty
Hmm.. I ended up contacting Amazon and o guess they're just gonna send a new one. I'll update after it comes on Tuesday. I'm hoping it solves the issue.

I appreciate the help a lot
 

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