Computer freezing with the cursor fixed on the screen

barefootkid

Commendable
Oct 18, 2016
1
0
1,510
Hi all,

I am experiencing the problem from past one month or so.My pc just freezes randomly sometimes with a buzzing sound from the speaker and sometimes with no sound but the cursor stays fixed on the screen in both cases.When it happens nothing works i.e keystrokes don't have any effect,mouse pointer doesn't move,just nothing.Any moving thing just freezes , if there is a progress bar indicating some installation or video playing or whatever it just stops with the last frame.Sometimes it then goes on to restart on its own,but in most cases I have to do it manually.I also get the "display driver stopped working and has recovered" message just before the reboot irregularly.On reboot I do get Black screen sometimes after the Windows login.
However I have noticed this freezing issue mostly happens when I'm browsing.It did happen once or twice when I was playing games or just after I had booted onto the desktop though but it's very rare.Mostly it happens when I'm browsing ,opening new tabs,facebooking,googling or watching videos on youtube etc.I don't know whether it has any connection with that problem but I found it worth mentioning.

My graphic card is 2 gb ddr3 Asus Silent cooling Nvidia Geforce GT 610

Things I tried before on my own include

1.Uninstalling Nvidia driver,cleaning driver left out files with Driver Sweeper and again performing clean Install of latest driver.It didn't work.

2. I even took my gpu to the asus service centre as mine was of asus. I got it replaced and tested from them.it didn't work either.I can't assume they've replaced it with a copy having the exact same problem.😀 😀

3. I fresh installed my Windows 7.it didn't work either.
4. Also ran memory test,disk check but no issue was found.

Today it just froze with the mouse stuck and the desktop went black for 1 or 2 sec,followed by a Bluescreen showing some crash dump and an automatic restart thereafter.When I booted onto the desktop an error message came up as below

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA8004DCE038
BCP3: 00000000F2000040
BCP4: 0000000000000800
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\110516-12402-01.dmp
C:\Users\ASHIN\AppData\Local\Temp\WER-44647-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt


If you people suggest some some solution to my problem then it would be pretty helpful. Thanks in advance...
 
Solution
Well- one thing you can do is just get rid of Asus....

Another thing you can do is set the power profiles:
This causes you to have problems on some computers. You expect high performance and you are not getting it. OR Your system freezes…
If you are on laptop battery power, these high performance settings cause the battery to run down faster. These settings are really for high performance desktop PC.

A. When these power saver features are enabled, it causes a bunch of problems.
B. Windows shuts down your system to sleep, hibernate, standby, etc..etc...
C. After shutting down system to "save power" the system malfunctions when you try to wake it up again...and locks up, freezes, etc...
It locks the mouse, it locks the keyboard, it...
Well- one thing you can do is just get rid of Asus....

Another thing you can do is set the power profiles:
This causes you to have problems on some computers. You expect high performance and you are not getting it. OR Your system freezes…
If you are on laptop battery power, these high performance settings cause the battery to run down faster. These settings are really for high performance desktop PC.

A. When these power saver features are enabled, it causes a bunch of problems.
B. Windows shuts down your system to sleep, hibernate, standby, etc..etc...
C. After shutting down system to "save power" the system malfunctions when you try to wake it up again...and locks up, freezes, etc...
It locks the mouse, it locks the keyboard, it shuts off the display, and locks out the hard drive, it shuts off USB devices, etc...etc...
D. This will cause you to pull your hair out, and go to the funny farm...(those nice young men in their pretty white coats)
E. Make it stop, please make it stop.
F. Shut off all these "features" and USE your computer for a change):

Click Start, Click Control Panel,
Look at the top of the window, in the path bar you see “control panel >”
Click on “>” (in the path bar) now click on “all control panel options.”
(This will open up all the hidden controls available)
Click Power Options
click on the arrow to “show other plans”
Check the Box that says "high performance"
Click (in high performance) "change plan settings"
Turn off display: set to NEVER
Put the computer to sleep: set to NEVER
Click: Change advanced plan settings
Scroll down the list: Click on the + signs to expand the choices for each item on the list.
Require a password on wake up: set to NO
Hard disk: turn off the hard disk: set to NEVER
Wireless adapter settings:
Sleep: set to NEVER
Allow Hybrid sleep: set to NEVER
Hibernate after: set to NEVER
Allow wake timers: set to disable
USB settings:
USB selective suspend setting: set to NEVER
Power Buttons and lid:
Power button action: Setting: set to shut down
Sleep Button Action: set to: do nothing
PCI Express:
Link State Power Management, Setting: OFF
Processor Power Management: Minimum state (set to) 7%

System Cooling Policy: setting: Active
Maximum State (set to) 100%
Display
Turn off display after: setting: NEVER (turning off display automatically can cause freezing also)
Turn off the monitor power manually, when you want it off. Don’t use the auto monitor turn off.
Multimedia Settings:
When Sharing Media: Setting: Prevent idling to sleep
When Playing Video: Setting: Optimize Video
Click APPLY
Click OK

Open the bios set up and make sure "cool and quiet" is OFF. (AMD)
If there is a power saver or a "quiet mode" in the bios, shut it off...
There may be a performance setting in the bios setup you have...make sure it's cranked up to max.
in the bios, see that the allocation for video, if available, is maxed.

Now open the hardware manager profiles...
click start
click computer
click system properties
click device manager
double click on mice and other pointing devices
right click on HID compliant mouse
left click on properties
click on the power management tab
UN-check the box that says: "allow the computer to turn off this device to save power." (there is now NO check mark in this box)
click OK

Now repeat this procedure for all mice, monitors, keyboards, and ALL USB ports on the device manager list.

You must open ALL the devices one at a time, as above, and turn off the power saver, for each device.

NOW turn all the security back ON. NOW open your security antivirus. Make sure the antivirus is set to "gaming mode." Or "multimedia mode."
This prevents the security updating from interrupting your game / multimedia priority.
IF the security does not have "gaming mode" or "multimedia mode" get different security.
IF you are using "free" security downloaded from the internet, get rid of it NOW.
Use ONLY professional all in one security. DO NOT load multiple mismatched security programs, which conflict with each other.
DO NOT load free tools into your system such as: "driver sweeper" or any of that "free" goofy stuff.

 
Solution