Computer goes to black screen with cursor on startup

Dsand24

Reputable
Nov 8, 2015
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4,510
Hello, my sister's laptop recently stopped working at all. Every time I start it up it will say there has been a hardware error and will give me two options: "Launch windows repair" and "start windows normally" When I launch windows normally, it shows a brief blue-screen and takes me back to the two options. When I launch windows repair, it goes to a black screen with only a cursor. Please help! I even have a windows 7 OS disk if that can help me at all.
 
Solution
that is due to a corrupted harddrive, you may have to take the hard drive and connect it to another PC to clean it. or you can hook up an external hard drive with a OS on it, disconnect the corrupt drive, then reconnect the corrupt drive once to the repair/command prompt screen. You can also remove the HDD, boot the computer from the disk, once its to the page where it says install, plug back in the HDD, now click install, then bottom left is repair.
Put in the wi dows 7 disk boot from that, this method will erase everything, but restore the computer to how it first was when bought.

With the windows 7 disk in, click install, bottom left will be a repair option, click the repair option

You will be at a screen with several choices, you can choose to check for startup errors or what I reccomened is first
If you want to try to save the data, open the command prompt,
type chkdsk /f /r c:
Or chkdsk /r c:


If you want the drive wiped Clean, open the command prompt
Type diskpart
Once it's loaded
Type list disk
Type select disk 0(or 1 depending on which drive has your os)
Type clean [this will delete everything warning]
Type create partition primary
Type select part 1 (or 0 if 1 does not work)
Type active
Type format fs=ntfs label=local disk quick
After formatting is done
Type assign letter c
Now just reboot your computer, install win 7 from your disk and it's brand new

Please let me know the results after yur finished.
 
that is due to a corrupted harddrive, you may have to take the hard drive and connect it to another PC to clean it. or you can hook up an external hard drive with a OS on it, disconnect the corrupt drive, then reconnect the corrupt drive once to the repair/command prompt screen. You can also remove the HDD, boot the computer from the disk, once its to the page where it says install, plug back in the HDD, now click install, then bottom left is repair.
 
Solution