computer hacked and locked by password- ransom!

xyz123

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Apr 20, 2012
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Hi- My elderly uncle got a call from someone claiming to be from microsoft. he somehow got duped into the call and the person at the other end used teamviewer to share the desktop and now has locked his computer. he now wants £100 for giving password.

i dont have PC with me but when now my uncle tries to start PC he is taken to a black screen asking for prompt with password. i maybe able to get him to send me a screenshot if it may help.

is there anything we can do other than reinstalling windows XP?

thanks
 

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