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[SOLVED] Computer hard freezing arbitrarily while gaming, sound gets stuck in a loop

Dec 7, 2019
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Specs:
  1. Computer Type: Powerspec Desktop PC (bought brand new at microcenter at the beginning of November)
  2. GPU: NVIDIA GeForce RTX 2080 (ZOTAC International) 8GB memory
  3. CPU: Intel Core i7 9700k @ 3.60GHz
  4. Motherboard: ASRock Z390 Pro4 (CPUSocket)
  5. PSU: Corsair RM 850x
  6. RAM: DDR4 2x 8GB 3200
  7. Operating System & Version: Windows 10 Pro 64-bit Clean install
Issue:
Hey all. I've been experiencing this problem for weeks now. In the middle of gaming (happens arbitrarily for seemingly no reason) the computer hard freezes and a sound gets stuck on an infinite stutter loop until I restart. It's happened in Overwatch, Hunt showdown, & Grim dawn.

I've followed all the standard guides -
all drivers up to date.
windows up to date.
uninstalled drivers and rolled back to known good drivers.
Uninstalled peripherals software and ran just the game.
I've run the 30 minute GPU stress test with no crash.
Recently replaced PSU to gold certified unit on recommendation, still occurring.
Someone has suggested disabling intel turbo boost in Bios. I am not sure what this is even, but have yet to try this.

What is happening and how do I fix/troubleshoot this problem?
 

lynx1021

Reputable
Feb 17, 2016
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https://answers.microsoft.com/en-us/windows/forum/windows_10-win_cortana-winpc/how-do-you-turn-off-indexing-in-windows-10/8e8829d3-cad1-46d7-a523-2cc9d6ed646a
Prefetch can eat up ram, indexing can use up CPU. https://www.techbout.com/enable-disable-superfetch-in-windows-10-34345/
What hard drive do you have? If you just bought it in November It should be still under warranty I would bring it back. The memory could cause those issues also. Best test for Memory Memtest86 https://www.memtest86.com/technical.htm#boot
Prime 95 for CPU test,https://www.guru3d.com/files-details/prime95-download.html , watch temps in Hard ware info, click on sensors https://www.hwinfo.com/download/
 
Last edited:
Dec 7, 2019
3
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check cpu/gpu temp?
latest bios?
During the stress test for the GPU the max temp it hit was 74 degrees.
Are there specific tests for CPU you can recommend I try?
I will look at my BIOS and see if I have the latest version. Is there a guide you can direct me to for checking/updating BiOS?
Thanks
 

lynx1021

Reputable
Feb 17, 2016
819
93
5,140
46
https://answers.microsoft.com/en-us/windows/forum/windows_10-win_cortana-winpc/how-do-you-turn-off-indexing-in-windows-10/8e8829d3-cad1-46d7-a523-2cc9d6ed646a
Prefetch can eat up ram, indexing can use up CPU. https://www.techbout.com/enable-disable-superfetch-in-windows-10-34345/
What hard drive do you have? If you just bought it in November It should be still under warranty I would bring it back. The memory could cause those issues also. Best test for Memory Memtest86 https://www.memtest86.com/technical.htm#boot
Prime 95 for CPU test,https://www.guru3d.com/files-details/prime95-download.html , watch temps in Hard ware info, click on sensors https://www.hwinfo.com/download/
 
Last edited:

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