Question Computer immediately waking from sleep and dying

unplanned bacon

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Jan 11, 2014
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So I first became aware of this yesterday. Put the computer to sleep as normal, came back in the morning and logged in to see it was logging in from a complete shutdown. Reliability monitor said Windows crashed in the night with the faulting driver (according to Blue Screen View) being dxgmms2.sys

Came today to put it to sleep and it went to sleep but then immediately started again with 100% fans on I think every component and died, Tried to start and I got fans, lights and it cut. Then I could boot. Nothing is recorded as having faulted though.

This just started yesterday.

Windows 10 2004
i5 4570
RTX 2070 Super (newest component in there as well as a Samsung 860 Evo)
MSI Z97 Gaming 7
Antec Truepower 750 W PSU
16 GB RAM

Power plan: Ultimate Performance which I turned on recently
 

Colif

Win 10 Master
Moderator
dxgmms2.sys
Direct X... GPU drivers. Could try running DDU and change drivers https://forums.tomshardware.com/faq/how-to-perform-a-clean-install-of-your-video-card-drivers.2402269/

Can you go to c:/windows/minidump
copy minidumps to a new folder
upload copies from new folder to a file sharing website and show link here. ALthough I can guess its gpu as its newest part and most Direct X errors are GPU related.

How old is PSU?

try a different power plan and see if it helps?
 

unplanned bacon

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Direct X... GPU drivers. Could try running DDU and change drivers https://forums.tomshardware.com/faq/how-to-perform-a-clean-install-of-your-video-card-drivers.2402269/

Can you go to c:/windows/minidump
copy minidumps to a new folder
upload copies from new folder to a file sharing website and show link here. ALthough I can guess its gpu as its newest part and most Direct X errors are GPU related.

How old is PSU?

try a different power plan and see if it helps?
File: https://drive.google.com/file/d/1xr0jPuMdP_1ug8CwT4xbCJATv06IBsP6/view?usp=sharing
I used DDU to put the 451.67 drivers for this card on. I'm not sure if I used it again for 451.85 hot fix drivers

The PSU is 5 years old AFAIK
 

unplanned bacon

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i will send dumps to gardenman, he will reply later.
My GPU is being fed of one PSU cable which has an 8 pin and a 6+2. That's how the previous card (GTX 780) was set up too, just without the +2 pins. Thought this would be all good for the GPU, but maybe it's not. Good idea to run another cable with an 8 pin connection to the GPU instead of the 6+2?
 

gardenman

Admirable
Moderator
Hi, I ran the dump file through the debugger and got the following information: https://pastebin.com/g0gvESqA

File information:080520-20859-01.dmp (Aug 4 2020 - 20:53:26)
Bugcheck:SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007E)
Probably caused by:memory_corruption (Process: System)
Uptime:1 Day(s), 3 Hour(s), 12 Min(s), and 12 Sec(s)

Comment: The overclocking drivers"XtuAcpiDriver.sys" and "IOCBios2.sys" was found on your system. (Intel Extreme Tuning Utility)

Comment: The overclocking driver "NTIOLib_X64.sys" was found on your system. (MSI Afterburner or other MSI software)

Possible Motherboard page: https://us.msi.com/Motherboard/Z97-GAMING-7/Overview
The MSI site seems to be having problems loading for me right now so I cannot determine if there is a BIOS update or not for your system. You are using BIOS version 1.12. Wait for additional information before deciding to update or not. Important: Verify that I have linked to the correct motherboard. Updating your BIOS can be risky. Never try it when you might lose power (lightning storms, recent power outages, etc).

This information can be used by others to help you. Someone else will post with more information. Please wait for additional answers. Good luck.
 

unplanned bacon

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Jan 11, 2014
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Hi, I ran the dump file through the debugger and got the following information: https://pastebin.com/g0gvESqA

File information:080520-20859-01.dmp (Aug 4 2020 - 20:53:26)
Bugcheck:SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007E)
Probably caused by:memory_corruption (Process: System)
Uptime:1 Day(s), 3 Hour(s), 12 Min(s), and 12 Sec(s)

Comment: The overclocking drivers"XtuAcpiDriver.sys" and "IOCBios2.sys" was found on your system. (Intel Extreme Tuning Utility)

Comment: The overclocking driver "NTIOLib_X64.sys" was found on your system. (MSI Afterburner or other MSI software)

Possible Motherboard page: https://us.msi.com/Motherboard/Z97-GAMING-7/Overview
The MSI site seems to be having problems loading for me right now so I cannot determine if there is a BIOS update or not for your system. You are using BIOS version 1.12. Wait for additional information before deciding to update or not. Important: Verify that I have linked to the correct motherboard. Updating your BIOS can be risky. Never try it when you might lose power (lightning storms, recent power outages, etc).

This information can be used by others to help you. Someone else will post with more information. Please wait for additional answers. Good luck.
When I last checked last week, the most recent BIOS is from 2016 or something which is already installed. The Live Update program that was part of the software that came with the board doesn't say there any new BIOS updates for me. Whenever there's been one it's told me although I don't know if the last time it updated broke something or not because if I start from off and want to go straight to BIOS using the delete key/F12 or whatever it is it will load BIOS and crash. Turning off MSI Fast Boot fixes that though. Something I've known about for ages. I don't know if this is useful but when the sudden sleep mode shutdown happens there is one USB device that doesn't regain power on reboot and that's my Xbox One controller adaptor. Every other device regains power except that one.

The motherboard link you posted is my board
 

Colif

Win 10 Master
Moderator
I saw Z97 and guessed BIOS wouldn't be much newer than that. The updater on website would justy offer old drivers which likely doesn't help.

try unplugging that Xbox controller and see if you still get the behaviour (as I know dying USB devices can mess with graphics drivers)


I wish all crashes I get where as obvious as the ones I had so far today
ffffd781f1d105c8 fffff8037e31ef80 : ffffd78100000001 ffffe2062e256b10 0000000000000000 0000000000000005 : dxgmms2!VIDMM_PAGE_TABLE_BASE::GetSegmentOffsetInPages+0xb
ffffd781f1d105d0 fffff8037e31eff8 : 0000000000000000 0000000000000000 0000000000000800 ffffe206184cee90 : dxgmms2!VIDMM_PAGE_DIRECTORY::MapPageTablesToVaSpace+0x130
ffffd781f1d10670 fffff8037e30df4d : 0000000000000000 0000000000000000 ffffd781f1d10810 ffff9d8af909c000 : dxgmms2!VIDMM_PAGE_DIRECTORY::MapPageTablesToVaSpace+0x1a8
ffffd781f1d10710 fffff8037e2f5522 : 0000000000000000 0000000000000000 0000000000000076 ffffe2063830b400 : dxgmms2!VIDMM_GLOBAL::InitPagingProcessVaSpace+0x1cef9
ffffd781f1d10880 fffff8037e2e82e2 : ffffe20613739d30 ffffd78100000001 0000000000000001 ffffe206184a2200 : dxgmms2!VIDMM_GLOBAL::processSystemCommand+0x31e22
ffffd781f1d10a00 fffff8037e2f1b99 : ffffe206184a2190 ffff9d8af8f22001 0000000000000000 0000000008f13000 : dxgmms2!VIDMM_WORKER_THREAD::Run+0x1462
ffffd781f1d10be0 fffff80378746735 : ffff9d8af8f22080 fffff8037e2f1b90 ffffe206184a2190 000fa425bd9bbfff : dxgmms2!VidMmWorkerThreadProc+0x9
Gardenman understands what II mean, most of them won'tt go right out and even tell me a driver name but yours at least screams GPU drivers at me.
dxgmms2!VIDMM_PAGE_TABLE_BASE::GetSegmentOffsetInPages+0xb can't be anything other than GPU.
dxgmms2 is part of DirectX. The text after it sure looks like video commands.

Now it could be the USB device or it could just be Nvidia drivers.
You have fairly new Drivers but that doesn't mean you are safe... there haven't been good Nvidia drivers for almost a year now.
Jun 09 2020 - nvhda64v.sys - Nvidia HDMI Audio Device http://www.nvidia.com/
Jul 23 2020 - nvlddmkm.sys - Nvidia Graphics Card driver http://www.nvidia.com/

Try running DDU and either get older Nvidia drivers or use Windows update and let WIndows find Nvidia drivers on its update catalog and use those - https://forums.tomshardware.com/faq/how-to-perform-a-clean-install-of-your-video-card-drivers.2402269/
 

unplanned bacon

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Jan 11, 2014
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I saw Z97 and guessed BIOS wouldn't be much newer than that. The updater on website would justy offer old drivers which likely doesn't help.

try unplugging that Xbox controller and see if you still get the behaviour (as I know dying USB devices can mess with graphics drivers)


I wish all crashes I get where as obvious as the ones I had so far today


Gardenman understands what II mean, most of them won'tt go right out and even tell me a driver name but yours at least screams GPU drivers at me.
dxgmms2!VIDMM_PAGE_TABLE_BASE::GetSegmentOffsetInPages+0xb can't be anything other than GPU.
dxgmms2 is part of DirectX. The text after it sure looks like video commands.

Now it could be the USB device or it could just be Nvidia drivers.
You have fairly new Drivers but that doesn't mean you are safe... there haven't been good Nvidia drivers for almost a year now.
Jun 09 2020 - nvhda64v.sys - Nvidia HDMI Audio Device http://www.nvidia.com/
Jul 23 2020 - nvlddmkm.sys - Nvidia Graphics Card driver http://www.nvidia.com/

Try running DDU and either get older Nvidia drivers or use Windows update and let WIndows find Nvidia drivers on its update catalog and use those - https://forums.tomshardware.com/faq/how-to-perform-a-clean-install-of-your-video-card-drivers.2402269/
The dump file was only generated the first time this happened but the sleep crash the day afterwards (the day I made this thread) didn’t create any log at all (other than the standard Event 41 in Event Viewer) but a program called MSI_LED crashed at the same time Windows did.

I could try unplugging the adaptor, I’ve got a game downloading at the moment though
 

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