Computer is a ton slower after installing new graphics card.

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Joaftheloaf

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Feb 3, 2016
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This computer is about 6 years old, and I wanted to get a little more life out of it, so I decided to buy a new radeon r9 380 4gb from Sapphire. I was using an ancient card before, a geforce gts 250, and I couldn't play any new games on it at all. Anyways this new card dramatically slows down my computer. It's probably about 10 times slower than it was before performing any task (browsing, starting up etc.). It actually does play games better, but all games play at the same framerate. I get worse performance on older games that I played fine before, and better performance from games I couldn't play before. I've already uinstalled old drivers and installed new ones. Also it's not the power supply. I have a 600w and the card requires a 500. I've also tried 2 other cards with this computer (both of them better than the gts), and all give the same result. The only card that doesn't suck the performance is the original card. Also I have no integrated graphics card on the motherboard. Thanks for any suggestions!

Specs:
Windows 7
Intel i7 920 @ 2.67
12 gb ram
600 power supply
Xfx motherboard
 
Solution
Darkbreeze
http://www.anandtech.com/bench/product/1261?vs=47


The 4690k would outperform your current i7 in just about everything except a very few multithreaded applications/processes, and I'm not sure sure that the results on that benchmark is accurate. For anything requiring four or less cores, and not optimized for more, your performance will be like night and day between the i7-920 and the i5-4690k. If you have no plans to overclock you could even go with a less expensive i5, but this would be within your budget and would be a terrific upgrade from that older platform.

PCPartPicker part list / Price breakdown by merchant

CPU: Intel Core i5-4690K 3.5GHz Quad-Core Processor ($219.99 @ B&H)
Motherboard:...
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PSU model number?

Did you do a CLEAN install of the GPU card drivers, removing the Nvidia drivers using the DDU and then installing the latest Crimson drivers?

I'd run the DDU, select the Nvidia option, after it completes and reboots, run it AGAIN and select the AMD option, then clean install the AMD Crimson drivers.


Download the drivers first so you have them already:

http://support.amd.com/en-us/download/desktop?os=Windows%207%20-%2064



Then run the DDU twice, once for Nvidia and once for AMD, then install the above drivers.

http://www.tomshardware.com/faq/id-2767677/clean-graphics-driver-install-windows.html
 
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I did a removal of the nvidia drivers but not the amd drivers. I installed the amd drivers from the cd that came with the card. And after that didn't so anything I installed the latest drivers for my card. Also I believe the model number for my psu is a cx600m from corsair. Thank you so much for your answer! I'll give that a try and see what happens.
 
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Ok, so I followed exactly what you wrote down, but unfortunately it didn't work. Everything was going to plan until I got installing the AMD drivers. It told me the driver install failed. I went to device manager to see if my computer recognized it regardless, and it was there under display adapters.

http://puu.sh/mV8hT/c85f84d9b5.jpg

Windows prompted me to restart my computer when I clicked on the driver, so I did. Strangely though, it looks like the driver did install, but only partway. Like when I go to the graphics section of CPU-Z, only a couple sections are filled out.

http://puu.sh/mV7KG/fdd1a5693d.png

I feel if the driver installed correctly these all should be filled out. I believe they were for my gts 250.

Also in the AMD settings it says FreeSync is not supported with this card, but the box of this card says it's supported, another reason why I think its not installed all the way.

http://puu.sh/mV83Y/3aa490a0d5.jpg

One last thing, I just realized I only have service pack one for windows 7 (I to reinstall windows 7 after upgrading to 10 didn't work out very well). Do you think that would have any affect on it?

 
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Sometimes the Drivers get errors when installing them, just reboot the computer. Uninstall the half installed drivers and re install them.

As for FreeSync... your GPU has FreeSync support but it doesn't mean your monitor has it it. FreeSync isn't anything important or relevant to driver installation.

[video="www.youtube.com/watch?v=5Ey-KObDABI&t=0m23s"][/video]

Windows 7 only has one service pack I believe so that isn't an issue either.
 
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I have a feeling this card isn't compatible with this motherboard. Or any card that uses PCI express 3.0, because this problem has persisted even after upgrading to windows 10 and clean reinstalling windows 7. My motherboard has PCI express 2.0 and my previous card was that, but I heard that all those slots were backwards and forwards compatible so I never really gave it much thought. I have a feeling that for some reason it isn't compatible on this motherboard, and that is the reason for this issue. I can't really think of anything else. I've done everything I can uninstalling and installing wise.
 
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It's compatible. You can use a brand new card with a five year old board that has PCI 2.0 without issue so long as the bios supports the hardware. Make sure you have the latest bios version for your motherboard installed. Run the DDU for AMD again, reboot and try to reinstall.

It's really beginning to sound more like a PSU issue, and it's common knowledge around here that the CX series Corsair power supplies tend to not last long when used with gaming cards that have a high duty cycle. They just don't hold up for long under demanding loads as they use relatively poor capacitor selection. Also, problems with the PSU on the PEG circuit tend to translate to a failure to install drivers in many cases.
 
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Actually the power supply is only a couple months old, I bought it hoping it would solve this issue. I actually am pretty sure now the problem is that my BIOS is out of date. It seems to make the most sense now that I've researched it for a couple hours. Only problem is XFX is really hard to get support on updating the BIOS. I found this website from an obscure post relating to the same issue from a XFX representative ( http://xfxstorage.com/Support/BIOS/ ) . Only problem is I have no idea how they want me to use it. I've been looking up tutorials on how to update my BIOS (not XFX just general tutorials) but none seem to be as conclusive as I would like. I don't want to try updating my BIOS unless I know exactly what I'm doing. This file at the bottom of this picture,

http://puu.sh/mVoCz/985aff6229.jpg

seemed like the right one to download ( My motherboard model number is MD-X58I-CH09, and it had X58I, and I'm guessing the V22 stands for version 2.2. My BIOS version is 1.2), so I put it on a flash drive and tried booting it from there, but it just skipped it and went straight to windows. (I changed the boot order in the BIOS so it should have booted from the flash drive first). I'm pretty sure I'm missing other files required on the flash drive to properly update my BIOS, I just don't know what they are from that list. XFX makes it super hard to get support from them, I have to find the serial number to my board to even open a ticket. I have an AMI BIOS by the way.

 
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@Joaftheloaf, Would you mind checking one thing, that would help with troubleshooting. Could you download and run HWMonitor? (http://filehippo.com/download_hwmonitor/). Simply load the URL and click the green "Download Latest Version" located on the upper right side of the page. What I'm most interested in knowing is the CPU temp(s) while your system is under load, playing a game. I'm just wondering if excess heat is causing your CPU to throttle. Anyway, could you report the CPU and GPU temps and utilization. So I'm seeking four pieces of information. Please find it, and report your findings here. Thanks.
 
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In some cases that would be a sound procedure, but I don't think CPU temps are going to be relevant in a situation where the drivers don't want to install.

@Joaf, I'll get back to you this evening on the bios and see if I can find anything. I have to go do some service calls right now and just can't do it right away. Appologies.
 
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My CPU is idle around 55 degrees, and when playing the new Tomb Raider, it goes up to around 65 degrees.

Here's the full report.

https://www.dropbox.com/s/hkw0nezghes14nc/HWMonitor.txt?dl=0&preview=HWMonitor.txt


 
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That's not an issue at all. I just appreciate that you've helped me so much this far.

 
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What is the exact model number of your motherboard, and if there is a specific revision number printed somewhere on the board or the packaging it came in, that would be helpful too as some revisions of the same motherboard may not all use the same applicable bios versions.
 
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I can't find one on the motherboard itself, I got the motherboard model number from CUP-Z. I read somewhere though that XFX put's their model and serial number on the back side of the motherboard, so unless I completely take the motherboard out, I don't think I can find it.

 
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Ok, so here's the deal. I do not personally have any experience with XFX motherboards. I don't run into them very often and have never worked hands on with one myself. In consideration of that fact, I do not feel comfortable trying to give you any advice in regard to updating the BIOS because every manufacturer has their own specific ways they prefer or require that the bios be updated. I see no option for updating the bios in the motherboard manual, so I'm not even positive it CAN be updated, although most boards can one way or another. I think I would contact XFX directly and ask them for assistance.

I am however going to reach out to one of other moderators who also writes editorial articles on motherboards and see if he or another moderator might have experience with these XFX boards and might be able to assist you. That's about the best I can do at this point.
 
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Hey thank you so much! I really appreciate all the help you've given me.
 
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I don't have to box or anything to the motherboard. This computer was a hand me down from my dad years ago. Also I didn't install any chipset drivers.

Also I actually did try burning an iso to a CD. Before I used a flash drive I burned that iso image onto a blank CD-R and tried booting it from that first but nothing happened. That's why I need to find what files other than the iso image go on that CD. There's a link for a AMI flashing utility on that website with the bios update, but I'm not sure If I need just that file and the ISO or if I need more files than that. I just have read that screwing up a BIOS update can render your computer useless, so I don't wanna try it until I know I have everything that I need.

 
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