Computer is stuck after connecting a new external HD

[cynicoren]

Hello,
Just bought a 3tb WD external drive, and connected it to my win7 machine. It seems that the computer is getting halted by this drive after a few minutes (about 20-30) the computer is not used. It the drive 100% since the computer runs well without it. When I play a game, the computer is ok. I thought maybe it's sleep mode, but sm is disabled both on comp and drive.

Please advise, what should I do ?

Thanks

 

[danny2000]

if you can, try it on another computer to see if it is the drive that is defective.

 

[officialexpert]

Hello,
Just bought a 3tb WD external drive, and connected it to my win7 machine. It seems that the computer is getting halted by this drive after a few minutes (about 20-30) the computer is not used. It the drive 100% since the computer runs well without it. When I play a game, the computer is ok. I thought maybe it's sleep mode, but sm is disabled both on comp and drive.

Please advise, what should I do ?

Thanks

Restart your PC & then Connect External 3 TB Drive to back USB Connector,Avoid Front USB for this drive at least .Waiting for your comments after you done

 

[cynicoren]

Does it make the drive defective? I ran self tests on it and it said it was ok.

 

[officialexpert]

Does it make the drive defective? I ran self tests on it and it said it was ok.

No this may make your Motherboard defective.Also Check Your Motherboard Supports USB 3.0.( IF your External drive using 3.0 )

 

[cynicoren]

officialexpert - did it a few times. I always connect ehd's to back USB's. What do you suggest to do next?

 

[officialexpert]

officialexpert - did it a few times. I always connect ehd's to back USB's. What do you suggest to do next?

Try with another 2 PC's of your Friend or Relative.If Same problem persist You Should Replace your External HDD.

 

[cynicoren]

There was no problem with the drive and a different, XP operated computer for the last 2 hrs... Any ideas?

 

[officialexpert]

There was no problem with the drive and a different, XP operated computer for the last 2 hrs... Any ideas?

1st see Windows Compatibility for your External Drive.It seems like It is Compatible with XP only.

 

[cynicoren]

It says it's compatible with any windows from XP to 8 (and adds - compatibility may vary depending on user's hardware configuration and operating system)

 

[officialexpert]

It says it's compatible with any windows from XP to 8 (and adds - compatibility may vary depending on user's hardware configuration and operating system)

Which motherboard are you using for pc?

 

[cynicoren]

After further trial and error, I think I found the problem. I removed all the new WD software, and there are no halts. Thank you guys for time and effort.

 

[officialexpert]

After further trial and error, I think I found the problem. I removed all the new WD software, and there are no halts. Thank you guys for time and effort.