Computer is turning off since I got an upgrade

[Junie18]

I upgraded my desktop a few months ago. I got a new graphics card (NIVIDIA GeForce GTX 650).
I also got a new power supply Thermaltake 600w. It had a warranty and I didn't want to break it so I paid Best Buy to do it, to not void it. But since then my computer has been turning off after a few minutes. It turns off earlier if I watch a video or play any game. I talked to the people at best buy but they say everything is working fine and I can't seem to get anywhere with them. Any ideas?

 

[jimthenagual]

If a system is shutting down when gaming, it's usually one of two things.

1. High temps - run hwmonitor and see what it is reporting for your CPU temps
2. Power supply failure - much harder to diagnose. What is the model number of your Thermaltake?

You can't reproduce the shutdown when you have it at best buy? If you run games there, it handles it?

 

[swifty_morgan]

update flash player and go to windows updates.

 

[Junie18]

Hardware monitor ITE IT8772
Voltage 0 0.95 Volts [0x4F] (CPU VCORE)
Voltage 1 1.52 Volts [0x7F] (VIN1)
Voltage 2 2.88 Volts [0xF0] (+3.3V)
Voltage 3 4.92 Volts [0xF4] (+5V)
Voltage 4 8.02 Volts [0xA7] (+12V)
Voltage 5 -8.88 Volts [0xB9] (-12V)
Voltage 6 -8.88 Volts [0xB9] (-5V)
Voltage 7 2.78 Volts [0x8A] (+5V VCCH)
Voltage 8 1.63 Volts [0x88] (VBAT)
Temperature 0 41°C (105°F) [0x29] (TMPIN0)
Temperature 1 41°C (105°F) [0x29] (TMPIN1)
Temperature 2 128°C (262°F) [0x80] (TMPIN2)
Fan 1 835 RPM [0x328] (FANIN1)
Fan 2 825 RPM [0x332] (FANIN2)
Fan PWM 0 0 pc [0x0] (FANPWM0)
Fan PWM 1 0 pc [0x0] (FANPWM1)
Fan PWM 2 0 pc [0x0] (FANPWM2)

 

[Junie18]

If a system is shutting down when gaming, it's usually one of two things.

1. High temps - run hwmonitor and see what it is reporting for your CPU temps
2. Power supply failure - much harder to diagnose. What is the model number of your Thermaltake?

You can't reproduce the shutdown when you have it at best buy? If you run games there, it handles it?

I posted what showed up, and I can reproduce it once in a while. I have bad luck, sometimes I just stand there while my computer decides to mess with me. But it has reproduced the shutdown. They check the power supply and said it was fine.

 

[jimthenagual]

Try swifty's suggestion of making sure you have all the windows updates.

I'll add to that and say to upgrade your gpu's driver from http://www.geforce.com/drivers

If that doesn't fix it, then I'd check if there is an update for your bios from your computer manufacturer.

 

[Junie18]

Try swifty's suggestion of making sure you have all the windows updates.

I'll add to that and say to upgrade your gpu's driver from http://www.geforce.com/drivers

If that doesn't fix it, then I'd check if there is an update for your bios from your computer manufacturer.

I have all my drivers updated, it was the first thing I tried. When I mean my Computer shuts down, you can hear it shut down, the screen turns black, its as if its off but the lights on my case is still on.

 

[swifty_morgan]

obviously something happened when best buy serviced the computer. can you let us know what hardware is in the case?

 

[jimthenagual]

Just the fact that the problem started when you upgraded (and you have all the latest drivers), makes me think it's your PSU not able to keep up with the new graphics card.

Thermaltake makes a few decent psu's, and a lot of really bad ones. Do you know the model number?

Do you have another PSU you can use to test? (I know most people don't) Or another system you can test the graphics card in?

PSUs can be really hard to diagnose.

 

[Junie18]

obviously something happened when best buy serviced the computer. can you let us know what hardware is in the case?

What type of info do you need and how can I get it?
Here's some stuff I found.
OS Name Microsoft Windows 7 Home Premium
Version 6.1.7601 Service Pack 1 Build 7601
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name CHUI-HP
System Manufacturer Hewlett-Packard
System Model h8-1234
System Type x64-based PC
Processor AMD FX(tm)-6120 Six-Core Processor, 3500 Mhz, 3 Core(s), 6 Logical Processor(s)
BIOS Version/Date AMI An2_705, 4/17/2012
SMBIOS Version 2.7
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "6.1.7601.17514"
User Name Chui-HP\Chui
Time Zone Central Daylight Time
Installed Physical Memory (RAM) 10.0 GB
Total Physical Memory 9.77 GB
Available Physical Memory 6.96 GB
Total Virtual Memory 19.5 GB
Available Virtual Memory 16.6 GB
Page File Space 9.77 GB
Page File C:\pagefile.sys

 

[swifty_morgan]

do you have the old graphics card? and did you try running that again?

 

[Junie18]

Just the fact that the problem started when you upgraded (and you have all the latest drivers), makes me think it's your PSU not able to keep up with the new graphics card.

Thermaltake makes a few decent psu's, and a lot of really bad ones. Do you know the model number?

Do you have another PSU you can use to test? (I know most people don't) Or another system you can test the graphics card in?

PSUs can be really hard to diagnose.

https://www.thermaltakeusa.com/products-model.aspx?id=C_00002032
Its a TR2

 

[Junie18]

do you have the old graphics card? and did you try running that again?

I do but I can't change it myself without voiding the protection plan.

 

[jimthenagual]

Just the fact that the problem started when you upgraded (and you have all the latest drivers), makes me think it's your PSU not able to keep up with the new graphics card.

Thermaltake makes a few decent psu's, and a lot of really bad ones. Do you know the model number?

Do you have another PSU you can use to test? (I know most people don't) Or another system you can test the graphics card in?

PSUs can be really hard to diagnose.

https://www.thermaltakeusa.com/products-model.aspx?id=C_00002032
Its a TR2

That is considered a tier 5 PSU

Tier five - Replace immediately. These units are NOT recommended for any system, no matter the purpose. Reference to higher tiered models for a better and potentially money-saving unit

Source: http://www.tomshardware.com/answers/id-1804779/power-supply-unit-tier-list.html

 

[Junie18]

Just the fact that the problem started when you upgraded (and you have all the latest drivers), makes me think it's your PSU not able to keep up with the new graphics card.

Thermaltake makes a few decent psu's, and a lot of really bad ones. Do you know the model number?

Do you have another PSU you can use to test? (I know most people don't) Or another system you can test the graphics card in?

PSUs can be really hard to diagnose.

https://www.thermaltakeusa.com/products-model.aspx?id=C_00002032
Its a TR2

That is considered a tier 5 PSU

Tier five - Replace immediately. These units are NOT recommended for any system, no matter the purpose. Reference to higher tiered models for a better and potentially money-saving unit

Source: http://www.tomshardware.com/answers/id-1804779/power-supply-unit-tier-list.html

Thank you, I didn't know that, Best Buy told me it was good so I trusted them. I will replace it as soon as I can and hopefully.

Sorry for not being able to give you the best solution, I miss clicked and gave it to someone else.

 

[jimthenagual]

I can't guarantee that it will fix the problem if you switch the PSU, but to be honest, it's probably a good idea regardless.

No worries on the best answer, as long as you got some help, I'm happy!