[SOLVED] Computer keeps blue screening. Unsure of how to fix.

ozy193 · Mar 23, 2020

Sometimes I can run a game for 10-15 minutes, other times it'll happen within a minute. I have completed multiple Heaven Benchmarks which it has only blue screened a couple of times. I also ran a CPU/RAM torture test which didn't make it blue screen. If I don't try running games it can sometimes run fine, but other times I've had it blue screen with nothing open so its very inconsistent.

Recently built a new rig (specs below) about a month and a half ago, and this has been happening for about a week now.

The error I get often is : Whea uncorrectable error.

I have replaced my ram, ran the pc with graphics card removed, updated all the drivers, reinstalled windows and reseated all SSDs. None of these have resolved the issues.

Any help would be great appreciated as I'm completely stuck!

PC specs:
NZXT H200i
Intel i7 9700k 3.6GHz
Asus ROG Strix Z390-i Gaming Mobo
Asus ROG Strix 1080ti OC
Corsair Vengeance RGB 32gb (2-sticks) 3000mhz
Corsair Hydro 100i RGB Platinum SE
Corsair RM750x PSU
WD SN750 1TB (Main drive)
WD SN750 500GB (Windows installed)
3x Crucial SSDs which are empty

Colif · Mar 24, 2020

Can you follow option one on the following link - here - and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD - that creates a file in c windows/minidump after the next BSOD

copy that file to documents
upload the copy from documents to a file sharing web site, and share the link in your thread so we can help fix the problem

updated BIOS?
updated Intel management Engine Interface?

If you have Asus AI Suite 3 installed, remove it as it includes drivers that can cause BSOD.
If you have Asus GPU Tweak 2 installed, it also includes same drivers.
If you have MSI Afterburner installed, it can cause these (although since you get bsod without GPU installed, that might not be needed)

try running this on both WD ssd and test their health - https://support.wdc.com/downloads.aspx?p=279
did you try this? https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool

maikutech · Mar 24, 2020

ozy193 said:
Recently built a new rig (specs below) about a month and a half ago, and this has been happening for about a week now.

Ok so while your gaming anything and just all of a sudden it bsod on you.
Does game make buzzing noise or sound crackle when it crashes ?
Does your system fans and heatsink fans spin up while crashing ?

ozy193 · Mar 26, 2020

maikutech said:
Ok so while your gaming anything and just all of a sudden it bsod on you.
Does game make buzzing noise or sound crackle when it crashes ?
Does your system fans and heatsink fans spin up while crashing ?

No noises or anything when it crashes. No noticeable change in fan speeds. It just BSODs and then restarts.

ozy193 · Mar 26, 2020

Colif said:
Can you follow option one on the following link - here - and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD - that creates a file in c windows/minidump after the next BSOD

copy that file to documents
upload the copy from documents to a file sharing web site, and share the link in your thread so we can help fix the problem

updated BIOS?
updated Intel management Engine Interface?

If you have Asus AI Suite 3 installed, remove it as it includes drivers that can cause BSOD.
If you have Asus GPU Tweak 2 installed, it also includes same drivers.
If you have MSI Afterburner installed, it can cause these (although since you get bsod without GPU installed, that might not be needed)

try running this on both WD ssd and test their health - https://support.wdc.com/downloads.aspx?p=279
did you try this? https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool

Here is the link to a full memory dump : https://filebin.net/w6f9cq4e0gmcxisv
Here is a link to my Speccy info: http://speccy.piriform.com/results/KDt8TUEsMBnrgyrvWoq2Lda

I have updated my BIOS and all drivers manually. I have also unstalled Asus GPU Tweak II but it hasn't made a difference. I didn't have either of the other two programs installed. I have already tested the health of all my drives and done the Intel Processor test, it came back all fine. I also ran Hot CPU Tester which didn't error at all.

I really appreciate the help, it's really getting me down not having it working. I just replaced the PSU today and it hasn't resolved anything.

gardenman · Mar 26, 2020

Hi, I ran the dump file(s) through the debugger and got the following information: https://gerundivekeelbilledtoucan.htmlpasta.com/

File information:	032620-6609-01.dmp (Mar 26 2020 - 13:41:10)
Bugcheck:	WHEA_UNCORRECTABLE_ERROR (124)
Probably caused by:	memory_corruption (Process: EscapeFromTarkov.exe)
Uptime:	0 Day(s), 20 Hour(s), 50 Min(s), and 00 Sec(s)

File information:	MEMORY.DMP (Mar 23 2020 - 17:47:36)
Bugcheck:	WHEA_UNCORRECTABLE_ERROR (124)
Probably caused by:	memory_corruption (Process: EscapeFromTarkov.exe)
Uptime:	0 Day(s), 3 Hour(s), 22 Min(s), and 22 Sec(s)

Comment: The GPU tweaking driver "iomap64.sys" was found on your system. (AI Suite or GPU Tweak 2)

Possible Motherboard page: https://www.asus.com/us/Motherboards/ROG-STRIX-Z390-I-GAMING/
You have the latest BIOS already installed.

This information can be used by others to help you. I can't help you with this. Someone else will post with more information. Please wait for additional answers. Good luck.

Edit:
Results from additional minidumps included in the Sysnative file below: https://digastricsky.htmlpasta.com/

File information:	032620-13828-01.dmp (Mar 26 2020 - 15:10:38)
Bugcheck:	WHEA_UNCORRECTABLE_ERROR (124)
Probably caused by:	GenuineIntel (Process: EscapeFromTarkov.exe)
Uptime:	0 Day(s), 0 Hour(s), 09 Min(s), and 29 Sec(s)

File information:	032620-13265-01.dmp (Mar 26 2020 - 18:40:07)
Bugcheck:	WHEA_UNCORRECTABLE_ERROR (124)
Probably caused by:	GenuineIntel (Process: EscapeFromTarkov.exe)
Uptime:	0 Day(s), 0 Hour(s), 08 Min(s), and 08 Sec(s)

File information:	032520-7312-01.dmp (Mar 25 2020 - 16:50:43)
Bugcheck:	WHEA_UNCORRECTABLE_ERROR (124)
Probably caused by:	memory_corruption (Process: System)
Uptime:	1 Day(s), 22 Hour(s), 09 Min(s), and 20 Sec(s)

File information:	032320-22046-01.dmp (Mar 23 2020 - 18:41:15)
Bugcheck:	WHEA_UNCORRECTABLE_ERROR (124)
Probably caused by:	memory_corruption (Process: svchost.exe)
Uptime:	0 Day(s), 0 Hour(s), 11 Min(s), and 16 Sec(s)

ozy193 · Mar 26, 2020

Not sure if any of the following information will help. I have the latest memory dump (https://easyupload.io/sq0jwh) and also a zip folder from a program called Sysnative File Collection (https://filebin.net/n3yeri3s86zepge7)

maikutech · Mar 26, 2020

.
If your motherboard is running the stock bios version, go ahead and update it.
https://dlcdnets.asus.com/pub/ASUS/..._GAMING/ROG-STRIX-Z390-I-GAMING-ASUS-2603.zip
If you have not updated your graphics card drivers from nvidia go ahead and do so.
https://www.geforce.com/drivers/results/159091
They released 2 updates during the past month, so that might fix the issue completely or not..

The only thing left to do now is memory check your ram or run it by to a computer shop or local at+ certified technician in your area.
You will want them to test it with good parts until they find the culprit.
https://www.memtest86.com/

ozy193 · Mar 26, 2020

maikutech said:
.
If your motherboard is running the stock bios version, go ahead and update it.
https://dlcdnets.asus.com/pub/ASUS/..._GAMING/ROG-STRIX-Z390-I-GAMING-ASUS-2603.zip
If you have not updated your graphics card drivers from nvidia go ahead and do so.
https://www.geforce.com/drivers/results/159091
They released 2 updates during the past month, so that might fix the issue completely or not..

The only thing left to do now is memory check your ram or run it by to a computer shop or local at+ certified technician in your area.
You will want them to test it with good parts until they find the culprit.
https://www.memtest86.com/

Yeah I've already updated the BIOS to the latest version and all drivers are up to date. I've ran health tests on all my drives, my CPU, Mobo and RAM. All came back fine. I've also replaced my RAM and PSU with brand new parts.

My country is currently in isolation due to COVID so I can't take it anywhere, that's why I'm getting trying to sort it myself.

maikutech · Mar 26, 2020

Well lets try this, mention the issue to them, and link this thread so they can be brought up to speed.
https://www.overclock.net/forum/69-nvidia/

ozy193 · Mar 26, 2020

maikutech said:
Well lets try this, mention the issue to them, and link this thread so they can be brought up to speed.
https://www.overclock.net/forum/69-nvidia/

Surely since the problem has persisted even without the GPU installed then there wouldn't be much point in posting it in an NVidia forum? What's the reasoning for you wanting to post it there?

Colif · Mar 28, 2020

Try removing AI suite, it has drivers that can cause WHEA errors. if you have already

Apr 28 2017

IOMap64.sys

!!! ASUS 64-bit Input Output Map driver (GPU Tweaking driver)

Apr 09 2019

AsIO2.sys

Asus Input Output driver

were still running
Unless you updated Intel management engine interface since the time Gardenman ran his conversion, there is a newer version on here - https://www.asus.com/au/Motherboards/ROG-STRIX-Z390-I-GAMING/HelpDesk_Download/ - I doubt it would cause whea errors anyway

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[SOLVED] Computer keeps blue screening. Unsure of how to fix.

ozy193

Colif

Colif

Win 11 Master

maikutech

Distinguished

ozy193

ozy193

gardenman

Splendid

ozy193

maikutech

Distinguished

ozy193

maikutech

Distinguished

ozy193

Colif

Win 11 Master

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