Question Computer Keeps Crashing After Playing For About 5 Minutes to 10 Minutes.

[B1ACKACID3VIL]

When I try to play games my laptop screen will go pixelated and then freeze. I then have to hold the power button in to turn it off. New to computers and I don't know what is happening.

 

[Lutfij]

Welcome to the forums, newcomer!

play games my laptop screen
What is the make, model and SKU of your laptop?

What game are you taxing the laptop with?

Moved thread from Systems section to Laptop Tech Support section

 

[B1ACKACID3VIL]

Welcome to the forums, newcomer!

play games my laptop screen
What is the make, model and SKU of your laptop?

What game are you taxing the laptop with?

Moved thread from Systems section to Laptop Tech Support section

OS Name Microsoft Windows 11 Home
Version 10.0.22631 Build 22631
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name LAPTOP-HBNIPIU0
System Manufacturer ASUSTeK COMPUTER INC.
System Model ROG Zephyrus M15 GU502LU_GU502LU
System Type x64-based PC
System SKU
Processor Intel(R) Core(TM) i7-10750H CPU @ 2.60GHz, 2592 Mhz, 6 Core(s), 12 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. GU502LU.309, 9/1/2020
SMBIOS Version 3.2
Embedded Controller Version 3.08
BIOS Mode UEFI
BaseBoard Manufacturer ASUSTeK COMPUTER INC.
BaseBoard Product GU502LU
BaseBoard Version 1.0
Platform Role Mobile
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Hardware Abstraction Layer Version = "10.0.22621.2506"
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 15.8 GB
Available Physical Memory 5.94 GB
Total Virtual Memory 22.8 GB
Available Virtual Memory 10.7 GB
Page File Space 7.00 GB
And the games are Valorant and Warhammer 40,000: Darktide
Is that everything?

 

[DaleH]

When I try to play games my laptop screen will go pixelated and then freeze. I then have to hold the power button in to turn it off. New to computers and I don't know what is happening.

Games stress the CPU and GPU. If this only happens with games, I'd monitor the cpu and gpu temps that occur when you reproduce the problem.

 

[B1ACKACID3VIL]

Games stress the CPU and GPU. If this only happens with games, I'd monitor the cpu and gpu temps that occur when you reproduce the problem.

I watched the temps this time, and both the cpu and gpu stayed at high 50s and high 60s occasionally. It still crashed after a couple of minutes. I don't know if this will help, but when it was starting back up it said repairing and scanning drive at the bottom of the screen.

 

[B1ACKACID3VIL]

I watched the temps this time, and both the cpu and gpu stayed at high 50s and high 60s occasionally. It still crashed after a couple of minutes. I don't know if this will help, but when it was starting back up it said repairing and scanning drive at the bottom of the screen.

I have tried again after not being on it for a few days and it said repairing disk errors. I watched the temperature again, and this time it got to high 70s for the cpu and low 70s for the gpu. I did another one after that and it got to 65 on the cpu and 59 on the gpu and still did the same thing.

 

[B1ACKACID3VIL]

I'm open to try anything to try and fix it.