Computer keeps freezing at random points

[sambish20]

Hi everyone,

Recently my Windows 8.1 computer keeps freezing at random points. I could be in the middle of a simple task, such as typing in my password to log-on but it stops responding. Just as I think something I have done has fixed it, about 5 minutes later it will stop working. I'm writing this on my old Windows XP computer, since the one with the issue persists to not respond. I have looked round the internet, and tried various different steps but I've come here as a second to last resort. I hope the community here will be able to help. So here's what I've tried so far:

1. Updated Windows.

2. Ran a Registry clean-up.

3. Booted into Safe Mode with Networking enabled, I updated all of the drivers that required updating but Windows still froze in Safe Mode.

4. Ran a full virus scan over a period of a day. The results came back as no infections located.

5. Ran a disk check.

After following all of these steps, I'm having no luck. I don't want to have to re-install Windows as that will cause a lot of issues.

I hope that the community here will be able to help, and if so, I appreciate it.

Thank You,
Sam.

 

[velo3100]

I had this problem with my asus, it could be your battery. Does it do that when it is plugged in?

 

[sambish20]

I had this problem with my asus, it could be your battery. Does it do that when it is plugged in?

I'm not too sure to be honest. I think it does slightly freeze when it's plugged in. Do you know what it could be?

 

[velo3100]

My first suggestion just to make sure its software and not hardware is to repair your pc using a disk if you have one, otherwise try refreshing your pc, this will fix any problems there may be in windows, if that still happens try to factory reset it. If that doesn't work then try replacing the battery. If all that fails then try to get a replacement if its under warranty or buy a new one.