[SOLVED] Computer keeps hard crashing?

[whogivesadamn]

I have been having problems with my computer for a little while, a couple months or so if I were to guess. It has been doing this thing where it would just hard crash at random times, even when just sitting on the main windows screen. All I can really describe it as is I'll be using my computer, everything will be perfectly fine, then all of the sudden the screen will go black, my iCue fans will return white , and then it just sits there until I shut it off with the power button. All of the fans keep spinning (none of them ramp up or anything, not even GPU fans), and I also can't hear any audio, it's almost like the computer is off except for the fans and lighting. It does it every great once in a while (maybe once a day or so), so I never bothered asking about it because besides those crashes, everything works flawlessly.

However, I find it time to finally post/ask about it because it has been doing it non-stop, while playing modded Terraria, of all games. It will work perfectly fine for a few minutes, then it will do the thing I described earlier, where the screen goes black and just sits there semi-running. I've watched temps, and the temps are perfectly fine (cpu at around 40C, GPU also around 40C), and nothing is at 100% usage or anything, it's just plain old Terraria, but a tiny bit more demanding. due to being modded. My old gaming laptop handled modded Terraria perfectly fine with roughly the same mods, so I find it a bit frustrating that my PC that blows the laptop out of the water has trouble running it. It only really happens in Terraria as well, other more demanding games run perfectly fine with good FPS and temps.

I've done stress tests to see if I could narrow it down to anything, but all of my hardware has passed stress tests. My CPU did perfectly fine in CPU-Z's little stress test it has, only getting to about 70-75C, and my GPU did perfectly fine in FurMark's stress test @1440p, maxing out at 80C with stock fan curve, and ~70C with a more demanding curve. My RAM came back with no errors in MemTest86, and I'm even going through another set of 4 passes again right now while I'm at work. It never even came close to replicating the crash I've been getting, my pc just blasted through the stress tests perfectly fine.

What could the issue be? I have had suspicions of my PSU, but I just find it weird that it powers my parts perfectly fine in more demanding games, but has trouble running Terraria. It also does happen randomly when sitting idle, though, so honestly I'm stuck, and hoping someone could at least point me in a probable right direction. Thanks in advance!

Parts list:
CPU - Intel i7-10700K @ 5.1GHz All core
MOBO - MSI MPG Z490 Gaming Edge WiFi
RAM - G.Skill TridentZ 32 gigs DDR4 @ 3600MHz
GPU - Sapphire Nitro+ Radeon RX 5700XT
PSU - Rosewill Hercules 1600 Watt 80+ Gold

 

[jojesa]

The crash could be related to drivers (e.g AMD GPU), a buggy app, Windows setting or even the PSU.
Have you check the Windows logs (Event Viewer) for any info on those crashes?
That PSU could be working OK. When it comes to PSU, don't just go by the massive wattage, but quality and reliability.


Having a lot more wattage that required could just make the PSU run hotter.
Brands could have high quality models and cheap unreliable units.
A reliable unit could work at 100% load without a hitch. A cheap made unit might stop working when temperatures rises or just deliver less than advertised wattage.
Rosewill sells several PSUs (e.g. Capstone, Quark, Tokamak ) manufacturer with high quality components.
A reliable 650W PSU like the Seasonic Focus Gold, or Corsair RM (RMx) series will be more than enough.

 

[whogivesadamn]

The crash could be related to drivers (e.g AMD GPU), a buggy app, Windows setting or even the PSU.
Have you check the Windows logs (Event Viewer) for any info on those crashes?
That PSU could be working OK. When it comes to PSU, don't just go by the massive wattage, but quality and reliability.


Having a lot more wattage that required could just make the PSU run hotter.
Brands could have high quality models and cheap unreliable units.
A reliable unit could work at 100% load without a hitch. A cheap made unit might stop working when temperatures rises or just deliver less than advertised wattage.
Rosewill sells several PSUs (e.g. Capstone, Quark, Tokamak ) manufacturer with high quality components.
A reliable 650W PSU like the Seasonic Focus Gold, or Corsair RM (RMx) series will be more than enough.

Thank you for the reply!

My drivers are up to date, I made sure to get the latest ones to see if that might have been an issue, but unfortunately it didn't work.

For the event viewer part, it's not showing anything there. It's not really logging any of these crashes, so I don't really have anything to go off if, which is mainly why I'm stumped with it. I will definitely check it again when I get home to see if anything might be there, or that I might have been checking in the wrong spot.

I mainly got this psu because I bought and built my pc in May during prime time of the pandemic, so my choices were extremely limited, or I probably would have went with a Corsair 750 watt or something, and I definitely might try spending the money to see if it could just be the psu.

I will definitely keep the buggy program part in mind, I can definitely see tModLoader being a bit wonky with all of the new updates. Thank you again for the reply, I will try and keep things updated to narrow it down.

 

[jojesa]

Open Event Viewer and on the left, choose Event Viewer, Custom Views, Administrative Events.
You will see a list of events, pay close attention to the red 'Errors' and see if they coincide with the times your system encountered the crashes .

 

[whogivesadamn]

Open Event Viewer and on the left, choose Event Viewer, Custom Views, Administrative Events.
You will see a list of events, pay close attention to the red 'Errors' and see if they coincide with the times your system encountered the crashes .

Oh lord are you a lifesaver.

Event viewer is full of errors and a couple criticals and a slew of warnings. It looks like a lot of the yellow warnings are just it saying it couldn't connect to the internet or any windows services.

The most recent error says "Session 'ETW USB tracing' failed to start with the following error: 0xC0000022" Many of the errors say different things as well. Some are long and say "The description for Event ID 0 from source OVRServiceLauncher cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer." Another says "Error setting traits on Provider {8444afb-d8d3-4f38-89960a1ef12f}. Error: 0xC0000001." And another says "Audit events have been dropped by the transport. 0"

All of the criticals say "The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly." This could either be for when it crashes, or when I have to force shut it down.

It looks like there is some sort of pattern of two errors, a critical, then two more errors when the computer crashes.

 

[jojesa]

Don't panic it si normal, even the best working system have hundreds or even thousands of these errors.
Only a few of the red errors will cause problems.
For now disregard the yellow warnings...even though they might show something brewing.

"The system has rebooted without cleanly shutting down first..." means that the system was not properly shutdown or it was a force shutdown.
I want to know any errors right before you see one of these "The system has rebooted without cleanly shutting down first..." right before the PC crashes.

 

[whogivesadamn]

Don't panic it si normal, even the best working system have hundreds or even thousands of these errors.
Only a few of the red errors will cause problems.
For now disregard the yellow warnings...even though they might show something brewing.

"The system has rebooted without cleanly shutting down first..." means that the system was not properly shutdown or it was a force shutdown.
I want to know any errors right before you see one of these "The system has rebooted without cleanly shutting down first..." right before the PC crashes.

Alright, one of the errors before the critical says "Dump file creation failed due to error during dump creation." And the other says "The previous system shutdown at 3:04:51 PM on 11/12/2020 was unexpected."

 

[jojesa]

Before the dump file was created.
The dump file might contain data about the crash, you could share it by uploading it into a cloud storage (google Drive, Onedrive, etc) and sharing a link here.

 

[whogivesadamn]

Before the dump file was created.
The dump file might contain data about the crash, you could share it by uploading it into a cloud storage (google Drive, Onedrive, etc) and sharing a link here.

I'm not sure if it means anything, but before you responded, I googled the whole dump file error, and it brought up going into command prompt and doing a System File Checker scan (sfc /scannow) and a DISM scan (DISM /Online /Cleanup-Image /RestoreHealth), then restarting the computer. I gave Terraria a whirl after doing that, and it worked for a while before I quit so that I could respond to you again. Sometimes Terraria works for a little while before quitting, though, so I don't know if doing those commands fixed anything.

However, if that doesn't affect anything, where can I find the dump file?

 

[jojesa]

If it was corrupted Windows files the SFC could have repaired.

Dump files could be found on these locations.
C:\Windows\Minidump
C:\WINDOWS called MEMORY.DMP

 

[whogivesadamn]

If it was corrupted Windows files the SFC could have repaired.

Dump files could be found on these locations.
C:\Windows\Minidump
C:\WINDOWS called MEMORY.DMP

I've been playing for the last few hours and it hasn't even come close to crashing, so I think it was a corrupt windows file. I really appreciate all of your help!