Question Computer lags, internet & headset disconnects ?

CrispyPata

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Jan 14, 2017
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Hello,

It's already 2 months now since I have this problem. My PC sometimes disconnects to the Internet, lags suddenly and headset gets disconnect all at the same time. So to fix it, I need to restart my PC every time this problem occur.

I first notice this when I'm working with heavy applications like Illustrator and Premier. Sometimes, it also does the same thing when I'm in a conference call using Zoom and Skype.

First thing I did is to upgraded my RAM from 8GB to 16GB thinking that it will fix the issue since I'm using heavy software and my PC might need a lot of RAM for it. But that doesn't solved the problem. So the next thing I did is I reformatted my PC. For awhile, it the issue doesn't occur but now I'm beginning to have the same problem again.

What do you think is the problem?

Problem sometimes occurs when:
  1. Using programs like Premiere, Illustrator, Photoshop.
  2. Watching videos online (Youtube, streaming sites).
  3. During a call in Zoom, Skype.
I also play a few games like Valorant and Dota 2 but not in my memory that I had the issue while playing these games.

My PC Specs:

Motherboard
- ASUS Prime B450M-A
Processor - AMD Ryzen 3 2200G with Radeon Vega Graphics
Video Card - Radeon RX 570 Series
RAM - HyperX DDR4 2666 Ghz 2x 8GB
Operating System - Windows 10

Thank you for your help!
 

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