- Sep 20, 2023
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Hi
New here and really hope someone can help. I will start with a brief account of the history of the computer as may help. So I purchased a computer off my friend. Of which was working fine.
Corsair Base unit + fans and CPU copper mounted cooler
AMD Ryzen 5 3600 6-core
32gb RAM
Asrock B450 Pro 4 R2.0
Corsair 1050w power supply
Upon receiving this as was shipped to me. I had installed brand new components which were
G-force RTX 3060
M.2 Corsair SSD
This got it to switch on, initially there was absolutely no power to the USB ports so was unable to even get into the BIOS. After few days of scratching my head, I figured motherboard must be faulty. So I purchased new identical motherboard, and then it worked fine with no problems. This was about 3 months ago.
When using the computer or even when it's just sat doing nothing on windows, approx 30-60 minutes it would just completely power off with no warning. Like instantly.
I've found that upon starting computer up, after approx 30-60 minutes, it powers off. Then, which this bit is important, it won't allow me to turn it back on for at least 5 minutes, I also have to physically turn the power supply off, else it won't turn on, even after the 5 minutes. It's as though some kind thermal switch hasn't reset or something yet no signs of overheating, as explained in next part. After I get it to switch back on, the computer will remain on for much longer, many hours and I haven't experienced it power off for a second time. With this in mind, when I shut down computer, I have have turned off the power supply, but the next day or sometimes the day after the problem happens within 30-60 minutes again. Perhaps it's still random but is what I've noticed.
Things I've already tried:-
Swapped the RAM around, using 2 out of the 4 and then just the other 2.
Fresh thermal paste on CPU
Preformed successful RAM check
I use 2 monitors, problem happens even when both are turned off.
All drivers upto date.
Used direct to the wall socket, as was initially plugged into UPS. Still happens.
Installed HWiNFO64 to monitor temps, all look fine, and doesn't over heat. Base unit is well ventilated and problem still occurs even when running at minimum requirements.
In the Event Viewer last warning I always get is an Event ID 10016 distributedcom error of which have done a couple of trouble shooting methods I found online where I've added full user permissions and another where I've deleted a couple from component services. Still the same problem.
Disabled the C-State in bios. Thought this solved it as stayed switched on longer than usual, but problem still happens
Tried different power leads
Opened up the power supply and gave it a good clean.
All fans are clean and operating correctly
I am at a brick wall and I'm hoping that someone has had a similar experience that they can help shed some light on this.
Many thanks for taking the time to read.
New here and really hope someone can help. I will start with a brief account of the history of the computer as may help. So I purchased a computer off my friend. Of which was working fine.
Corsair Base unit + fans and CPU copper mounted cooler
AMD Ryzen 5 3600 6-core
32gb RAM
Asrock B450 Pro 4 R2.0
Corsair 1050w power supply
Upon receiving this as was shipped to me. I had installed brand new components which were
G-force RTX 3060
M.2 Corsair SSD
This got it to switch on, initially there was absolutely no power to the USB ports so was unable to even get into the BIOS. After few days of scratching my head, I figured motherboard must be faulty. So I purchased new identical motherboard, and then it worked fine with no problems. This was about 3 months ago.
When using the computer or even when it's just sat doing nothing on windows, approx 30-60 minutes it would just completely power off with no warning. Like instantly.
I've found that upon starting computer up, after approx 30-60 minutes, it powers off. Then, which this bit is important, it won't allow me to turn it back on for at least 5 minutes, I also have to physically turn the power supply off, else it won't turn on, even after the 5 minutes. It's as though some kind thermal switch hasn't reset or something yet no signs of overheating, as explained in next part. After I get it to switch back on, the computer will remain on for much longer, many hours and I haven't experienced it power off for a second time. With this in mind, when I shut down computer, I have have turned off the power supply, but the next day or sometimes the day after the problem happens within 30-60 minutes again. Perhaps it's still random but is what I've noticed.
Things I've already tried:-
Swapped the RAM around, using 2 out of the 4 and then just the other 2.
Fresh thermal paste on CPU
Preformed successful RAM check
I use 2 monitors, problem happens even when both are turned off.
All drivers upto date.
Used direct to the wall socket, as was initially plugged into UPS. Still happens.
Installed HWiNFO64 to monitor temps, all look fine, and doesn't over heat. Base unit is well ventilated and problem still occurs even when running at minimum requirements.
In the Event Viewer last warning I always get is an Event ID 10016 distributedcom error of which have done a couple of trouble shooting methods I found online where I've added full user permissions and another where I've deleted a couple from component services. Still the same problem.
Disabled the C-State in bios. Thought this solved it as stayed switched on longer than usual, but problem still happens
Tried different power leads
Opened up the power supply and gave it a good clean.
All fans are clean and operating correctly
I am at a brick wall and I'm hoping that someone has had a similar experience that they can help shed some light on this.
Many thanks for taking the time to read.
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