Computer not recognizing video card + other issues

Toggle sidebar Toggle sidebar
G

Gabriel Cavalcante

Reputable
Oct 15, 2014
14
0
4,510
Hi! First of all, I'm not so much into the tech area. I know a few things and terms, but not enough to get my way around issues or understand when ppl tell me some stuff. Just wanted to put it out there so you know I'm probably like your parents, grandparents or w/e.

OK, now on to the issue. I've been excited to play the port of FFXIII when I first saw it on Steam and now that I got it, my computer started to act weird. Not exactly when I installed and played the game (I actually played 12h in w/o problems), so I know that's hardly the problem. Starting yesterday my computer started to suspend/hibernate by itself about 20-30min into the game. It also happened a couple times when I brought the machine to bed to watch films (both on Netflix and MPC). Before sending it to technical assistance I wanted to try and solve it by myself. Thought it could be outdated drivers, so I updated Windows (had almost 700MB of updates) and my video card. After the video card was updated, the computer doesn't identify it anymore. I also can't open HP Support Assistent and neither the properties window (you know, on "My Computer", right click, properties). For some weird reason, that window simply bugs out and Explorer restarts.

Unfortunately my warranty with HP expired, so I decided to ask around here because I know it's gonna take a long time for my mother to finally take the computer somewhere - and even a longer time for it to come back, gods knows how. So, any thoughts on anything I could do? Thx in advance!

TL;DR: After Windows and video card updates, the computer doesn't recognize the video card nor opens the properties window.

Edit: Sorry, forgot to say which card it is! It's AMD (or ATI, idr) Radeon HD 7-something. I can't look it up cos the drivers window won't open... Oh, also, it's a laptop HP Pavilion G4. Win7.
 
Solution
plaintuts
On the link.

Step 1: choose notebook graphics
Then
Step 2: auto detect and install

After that, check again if device properties is still inaccessible.
Sort by date Sort by votes
G

Gabriel Cavalcante

Reputable
Oct 15, 2014
14
0
4,510


Updated the main post. It's an HP Pavilion G4, laptop. Sorry, english is not my main language and I have the habit of calling laptops/desktops computers regardless.
 
Upvote 0 Downvote
sours

sours

Honorable
May 7, 2013
148
0
10,690
Uninstall, reinstall the video cards drivers. I'm assuming its a laptop w/ integrated graphics. You probably installed the wrong driver. You can also check for a system restore point, to before you made the changes. I put instructions for Windows 8 at the end of the response - you may lose changes made to your computer (files, settings, history) since the restore point was made. Certain programs automatically create restore points in Windows during installation, afaik at least thats still the case.

Was the computer hot when you were playing the game? That may be the cause of the shutoff, in which case I recommend a cooling fan or elevated surface to sit it on - it may be called a laptop but it doesn't work very well w/o ventilation on your lap or your bed. You should also take compressed air to it.

To restore your PC to an earlier point in time

Swipe in from the right edge of the screen, and then tap Search.
(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Search.)

Enter Control Panel in the search box, and tap or click Control Panel.

Enter Recovery in the Control Panel search box, and then tap or click Recovery.

Tap or click Open System Restore, and then follow the instructions.
 
Upvote 0 Downvote
sours

sours

Honorable
May 7, 2013
148
0
10,690
Hate to be that guy... But have you tried turning it off and on again? You can also force a reload of the windows user interface (windows explorer) in windows 8...
Go to search, type in run, type in cmd.exe, hit enter. Black and white box should pop up.
taskkill /f /im explorer.exe into the command line, hit enter
then type explorer.exe into the command line. Hit enter.

Now try using the user interface. If that doesn't work...

You can also try booting it into safe mode w/ networking at startup by holding F8... Then you can try and change the driver from there. Should work? All else fails you can always revert it back to factory software, most harddrives from manufacturer come with a restore partition. If it comes to that look up a tutorial on Google, there should be plenty.
 
Upvote 0 Downvote
G

Gabriel Cavalcante

Reputable
Oct 15, 2014
14
0
4,510
@sours

Restorying didn't work. And it's OK. Considering I'm newbie, that kinda question is necessary. Yes, I did reboot and even turned it off for a while before I even called HP. What can be done on Win7, though? (Sorry, also forgot to mention I use Win7 on the origina post... I'm really sorry about this, I don't usually do this) Btw, I made the update through Windows itself. Gonna try plaintuts link now, but... as I said, I also can't (still) open the system properties, thus can't open drivers manager (it bugs out then explorer resets). Is it possible for me to also get help with that? I didn't see an appropriate section for this around here...
 
Upvote 0 Downvote
G

Gabriel Cavalcante

Reputable
Oct 15, 2014
14
0
4,510


Is there another way I can check my drivers w/o opening drivers manager (since I can't open that anymore)? I had to use the autodetect, but it's not even getting to 100KB/s (my dl speed is around 200-250KB/s and I'm the only one using the internet right now)...
 
Upvote 0 Downvote
G

Gabriel Cavalcante

Reputable
Oct 15, 2014
14
0
4,510


That did it, thx! Now I just hope the auto-suspension is gone or at least the intervals could get longer...

It's AMD Radeon HD 7520G, btw.
 
Upvote 0 Downvote
You must log in or register to reply here.

TRENDING THREADS

Latest posts

Moderators online

Share this page

COMPANY
RESOURCES
FOLLOW
Top Bottom