- Nov 3, 2009
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A friend purchased an Origin PC five years ago, back in 2016. At the beginning of this year, the PC started having a problem of the power unexpectedly shutting off. To be clear, it's not just the image of the monitor going black, but all the case fans and all electrical components inside the case completely losing power.
frequency of power shutdowns before PSU replacement: In as little as 5-6 minutes, to as long as several hours between power shutdowns.
specs: Intel core i7-6700K / 16GB RAM / EVGA G2 1300 /RX 580 RX 480
Based on all the available information, the power supply was thought to be the likely culprit. The PSU was RMA'd and a factory b-stock replacement was issued and installed. The problem appeared to be resolved, as the new PSU was received and installed last week Friday (10/8/21) and there had been no shutdown's until yesterday (Wednesday 10/7/21). Yesterday, the power shutdown for the first time since getting the replacement.
Miscellaneous but perhaps relevant information: (1) The computer is plugged into a surge suppressor (not a UPS). She also has several other devices plugged into the suppressor, such as a light and her phone charger, which she hasn't noticed any interruption to either of them losing power when the computer shuts off. I've asked her to temporarily bypass the surge suppressor or use a different one for troubleshooting purchases, which she plans to do tonight. (2) The inside of the computer has a visibly noticeable layer of dust, although none resembling a tumbleweed. (3) The CPU is being cooled by an Origin branded 360mm AIO. One of the three 120mm fans on top of the case started making a very loud noise last year, loud enough to keep family members in the household from sleeping restfully. Therefore she permanently placed heavy object on top of that one fan to prevent it from spinning, while the other two function normally. I've informed her that she needs to either replace the malfunctioning fan, or swap out the entire AIO for an CPU air cooler. Noctua NH-U12S Redux might be a nice simple thing for her to install, since we both live in separate cities.
frequency of power shutdowns after PSU replacement: The computer has shutdown once, and only after five days, which is the longest it's gone without randomly shutting down, since the problem began the beginning of the year.
Thank you in advance for any suggestions or insight.
frequency of power shutdowns before PSU replacement: In as little as 5-6 minutes, to as long as several hours between power shutdowns.
specs: Intel core i7-6700K / 16GB RAM / EVGA G2 1300 /
Based on all the available information, the power supply was thought to be the likely culprit. The PSU was RMA'd and a factory b-stock replacement was issued and installed. The problem appeared to be resolved, as the new PSU was received and installed last week Friday (10/8/21) and there had been no shutdown's until yesterday (Wednesday 10/7/21). Yesterday, the power shutdown for the first time since getting the replacement.
Miscellaneous but perhaps relevant information: (1) The computer is plugged into a surge suppressor (not a UPS). She also has several other devices plugged into the suppressor, such as a light and her phone charger, which she hasn't noticed any interruption to either of them losing power when the computer shuts off. I've asked her to temporarily bypass the surge suppressor or use a different one for troubleshooting purchases, which she plans to do tonight. (2) The inside of the computer has a visibly noticeable layer of dust, although none resembling a tumbleweed. (3) The CPU is being cooled by an Origin branded 360mm AIO. One of the three 120mm fans on top of the case started making a very loud noise last year, loud enough to keep family members in the household from sleeping restfully. Therefore she permanently placed heavy object on top of that one fan to prevent it from spinning, while the other two function normally. I've informed her that she needs to either replace the malfunctioning fan, or swap out the entire AIO for an CPU air cooler. Noctua NH-U12S Redux might be a nice simple thing for her to install, since we both live in separate cities.
frequency of power shutdowns after PSU replacement: The computer has shutdown once, and only after five days, which is the longest it's gone without randomly shutting down, since the problem began the beginning of the year.
Thank you in advance for any suggestions or insight.
Some general housekeeping is always a good thing. Cleaning away dust, removing or replacing dead/dying fans, maybe even replacing thermal paste every 3-5 years to ensure best performance as much as possible.
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