Computer randomly doesnt wake from sleep

Waseem1092

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Jul 25, 2013
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I haven't got a clue how to begin addressing this problem. All I know is randomly my computer (asus q400a w/ SSD) with windows 8, randomly (seemingly) decides to not wake up from sleep. It usually happens when I am away from my computer for a long time. When I attempt to resume activity, usually by re-opening the lid or if not closed attempting to wake from sleep by mouse/keyboard activity, it is unresponsive. All I see is the backlight from the screen, which is black, and I hear the fan running. I have to hard reboot by holding the power button off.

This is inconvenient as I loose the data I was working on. Any help will be appreciated.

I don't know where to start, I can post event logs...

so far the only this I see out of the usual is:

event log upon (attempted) resume from sleep:
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
+ <System>
<Provider Name="Microsoft-Windows-Kernel-General" Guid="{A68CA8B7-004F-D7B6-A698-07E2DE0F1F5D}" />
<EventID>12</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2013-07-25T10:46:59.703224600Z" />
<EventRecordID>4379</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>Asus</Computer>
<Security UserID="S-1-5-18" />
</System>
- <EventData>
<Data Name="MajorVersion">6</Data>
<Data Name="MinorVersion">2</Data>
<Data Name="BuildVersion">9200</Data>
<Data Name="QfeVersion">16581</Data>
<Data Name="ServiceVersion">0</Data>
<Data Name="BootMode">0</Data>
<Data Name="StartTime">2013-07-25T10:46:59.492232200Z</Data>
</EventData>
</Event>
Followed by:
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-Kernel-Boot" Guid="{15CA44FF-4D7A-4BAA-BBA5-0998955E531E}" />
<EventID>20</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2013-07-25T10:46:59.703224600Z" />
<EventRecordID>4380</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>Asus</Computer>
<Security UserID="S-1-5-18" />
</System>
- <EventData>
<Data Name="LastShutdownGood">false</Data>
<Data Name="LastBootGood">true</Data>
</EventData>
</Event>

and the followed by more other similar kernal logs

edit:
Randomly as in, I can put my computer to sleep sometimes with no problems
Also, I can post pics/more logs if need be


Thanks for any feedback
 

Waseem1092

Honorable
Jul 25, 2013
2
0
10,510
0


Samsung 840 256GB

I just updated the firmware. It was not up to date. Do you think this was the problem? If so, why? I am just curious as to the cause. I will see if this solves it. As I dont know what caused the issue I will have to wait and see if it happens again!

Thank you nonetheless

 

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