Question Computer randomly freezes and crashes.

[Petcriant]

Hello there,

Recently, I noticed that my computer has been randomly crashing, and there is always a set pattern to it.

First, computer starts stuttering, then after 5-10 seconds of stuttering, it completely freezes. If I have a video playing in the background, the sound continues playing for a few seconds, then stops and starts glitching out.
Then, the screen goes completely black, with a few colors remaining here here and there. You can see this here.
Finally, either the computer shuts down without a blue screen and boots up to recovery mode stating that something in my computer has been disconnected with an error code of 0x000000, or blue screens and then either says as the error: CRITICAL PROCESS DIED, or UNEXPECTED_STORE_EXCEPTION, which you can see here.

Specs:
i7-12700k,
RTX 3070,
Z690 Aorus Elite,
Corsair rm850x,
32GB Kingston Fury 3600Mhz C16.
Windows 11, fully updated.

I built this computer back in July, and this has been going on since early October. Drivers are fully updated, I have done a mem test as well with no errors. Also, in the event log there is no mention of the crash, just that the computer shut down unexpectedly. Can someone help?

Thanks.

 

[Colif]

Can you follow option one on the following link - here - and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD - that creates a file in c windows/minidump after the next BSOD

1. Open Windows File Explore
2. Navigate to C:\Windows\Minidump
3. Copy the mini-dump files out onto your Desktop
4. Do not use Winzip, use the built in facility in Windows
5. Select those files on your Desktop, right click them and choose 'Send to' - Compressed (zipped) folder
6. Upload the zip file to the Cloud (OneDrive, DropBox . . . etc.)
7. Then post a link here to the zip file, so we can take a look for you . . .

what ssd/nvme do you have?
Unexpected Store exception is a virtual memory error. The Store is used by the CPU to track the location of files in virtual memory. Their actual location is either cpu, ram or page file
critical process died is an error that can only happen to windows files. There are a number of files that if they crash, windows has no choice but to follow. Its not specific enough to tell me which one. Can be boot files or User files or System essential files.

 

[johnbl]

Hello there,

Recently, I noticed that my computer has been randomly crashing, and there is always a set pattern to it.

First, computer starts stuttering, then after 5-10 seconds of stuttering, it completely freezes. If I have a video playing in the background, the sound continues playing for a few seconds, then stops and starts glitching out.
Then, the screen goes completely black, with a few colors remaining here here and there. You can see this here.
Finally, either the computer shuts down without a blue screen and boots up to recovery mode stating that something in my computer has been disconnected with an error code of 0x000000, or blue screens and then either says as the error: CRITICAL PROCESS DIED, or UNEXPECTED_STORE_EXCEPTION, which you can see here.

Specs:
i7-12700k,
RTX 3070,
Z690 Aorus Elite,
Corsair rm850x,
32GB Kingston Fury 3600Mhz C16.
Windows 11, fully updated.

I built this computer back in July, and this has been going on since early October. Drivers are fully updated, I have done a mem test as well with no errors. Also, in the event log there is no mention of the crash, just that the computer shut down unexpectedly. Can someone help?

Thanks.

make sure you have applied these driver updates from here:
Z690 AORUS ELITE AX (rev. 1.x) Support | Motherboard - GIGABYTE Global
(lots of updates that just came out)

I would also disable any sound devices that do not have speakers connected to them.

these would not be the cause of the store exception. for that I would disable any overclocking, and I would run memtest86 to confirm your memory timings are correct.

you might consider turning off the system virtual memory (pagefile.sys) rebooting and turning it back on to create a new pagefile.sys (do this after you update all the drivers to dump saved errors from the pagefile)

I would not install the motherboard utilities (make sure the problem is fixed before you add the motherobard utilities)