Computer Randomly freezes and has to be manually shut off.

[Thomas_167]

My computer will randomly shut off and i cant determine why? Originally EVGA support had thought it may be my GPU so we got it replaced, however the issue still remains. I have monitored my temps and they are perfectly fine, while playing BF1 on ultra the GPU stays below 60c and the CPU around 50c. The computer only seems to have issues when playing games, not for any other tasks. I have taken it to a computer store in town but frankly they couldn't find a solution. Solutions i have found on this site haven't helped so far. Any ideas? Thanks in advance!

Specs:
MSI X99A GAMING 7 ATX Motherboard ‑ LGA2011‑v3 Socket

Intel i -7 5930K

Crucial Ballistix Sport 16GB Kit (4GBx4) DDR4 2400 MT/s (PC4-19200) CL16 SR x8 Unbuffered DIMM 288-Pin Memory BLS4K4G4D240FSA

EVGA Supernova 1200 P2 Power Supply 80PLUS Platinum Certified 1200W ATX Power Supply with ATX12V 1200 220-P2-1200-X1

EVGA GTX980 CLASSIFIED ACX 2.0 4GB GDDR5 256bit, DVI-I, DP x 3, HDMI, SLI Ready Graphics Cards 04G-P4-3988-KR x2

 

[Mikel_4]

Start fresh

■ Unplug power cord, remove motherboard battery, push and hold case's power button for 5 sec to wipe fail CMOS data, wait 15 min, push and hold case's power button for 5 sec, wait 15 min.
■ Reinstate battery, turn on, enter BIOS, set time and date, save and exit, try play game, if still freeze.
■ Use self on tester (comes with SuperNova P2 series), follow the instruction to read each connector output, (A), if checked out as it should, then either motherboard component's faulty or software side conflict (a) or possible other part (I),

A

■ Could be just bad cable, try buy and replace the cable. if after the replacement cable don't work out,
■ Contact EVGA for warranty.

a

■ Take a closer look at your motherboard and find any unusual things (flimsy surface, scratched copper lane, bend CPU socket pin, etc), You didn't tell when the freeze happens, is it right from the start you build or after while.
■ Log on to windows, don't run any apps or stop online (if any) updates, use driver removal tool to completely wipe nVidia drivers, this will take you to restart windows, restart, windows will install graphic card with built in driver library, use this (if available) driver and play games, if persist, uninstall windows VGA driver and install EVGA GTX 980 driver, if persist, then it's not graphic card driver conflict faulty.

I

■ Software monitor may give false reading, get good thermal grease such as Arctic MX4, remove CPU and GPU cooler, clean and apply Arctic put back cooler.
■ Logon to windows and play game, if still freeze, unplug power cord, touch the GPU and CPU heat sink, they should be very hot make you can't touch 'em, if not very hot, then you'll have power delivering issue with motherboard.