I've owned my computer since January of this year and have had no problems whatsoever. The only problem I had was initially getting the computer to start. The computer would not start with the RAM being in any other slots besides slots 2&3. Or one stick would work in any slot.
So to get to the problem at hand now, my computer will randomly freeze requiring a hard reset only. It will occur at complete random times. It started happening at the beginning of this month. Sometimes I can go days without it freezing and sometimes minutes. It started happening when I began to play Dark Souls III for long periods of time. Overheating right? I monitored all of my temperatures at all times and never passed the 50 degrees Celsius mark after gaming for hours. It wouldn't freeze while I was playing other games such as Dota 2 or Tree of Savior. So I was sure it was just overheating with heavy load games. Unfortunately it began to freeze when I would simply open google chrome. Therefore I still don't believe overheating can be the problem. I ran Prime95 and my temperatures reached 80 degrees and it did not freeze or crash. I have noticed it crashing at around 50 degrees before which should be fine temperatures for the CPU and GPU that I have. I have ran heaven benchmark for hours on end without crashing as well. But a freeze will simply trigger with no warning otherwise. Next, it was time to try memtest. I ran with both sticks in and got a single error, test 13, hammer test. Thinking I had a bad stick I removed the 'bad' stick and ran again with 0 errors. Problem solved right? Hurray! Well I ran Overwatch for 6 hours before a freeze occurred yet again. Back to square one. Clean install of Windows 10, updated all drivers, nada. I have had 2 BSOD's occur throughout the whole process. One being IRQL_NOT_LESS_OR_EQUAL and the KERNEL trap error. Both pointed to ntsokrnl.exe in bluescreenview. Well, did all the troubleshooting for that as well. No fix there either. I've ran chkdsk and sfc scannow and the whole dism command too. It didn't fix it. I ran burnintest on everything as well and received no errors. Event viewer points to event ID 41, kernel power error. I've also updated all of my drivers and all of that. I did not recently install anything new or add any new hardware as well. No real changes to PC to have it cause this either.
So I'm at a loss here. I'm not very good with computers and I can't really find much else on the Internet so I'm here asking for help the best way I know how. I've found many troubleshooting posts on this website that have helped temporarily but now I am truly stumped. Please reach out and give me some honest recommendations. I just want to find a positive result so I can pinpoint the problem and replace what is necessary. Thank you!
Specs:
OS: Windows 10 Professional
CPU: Intel Core i5-6600K 3.5GHz Quad-Core Processor ($233.99 @ SuperBiiz)
CPU Cooler: Corsair H60 54.0 CFM Liquid CPU Cooler ($49.99 @ Newegg)
Motherboard: Asus Asus Z170-A ATX LGA1151 Motherboard ($150.99 @ NCIX US)
Memory: Crucial Ballistix Sport 16GB (2 x 8GB) DDR4-2400 Memory ($62.99 @ B&H)
Storage: Samsung 850 EVO-Series 250GB 2.5" Solid State Drive ($88.30 @ Amazon)
Storage: Western Digital Caviar Blue 1TB 3.5" 7200RPM Internal Hard Drive ($47.49 @ OutletPC)
Video Card: Gigabyte GeForce GTX 970 4GB WINDFORCE Video Card ($319.49 @ Amazon)
Case: NZXT S340 (White) ATX Mid Tower Case ($63.99 @ SuperBiiz)
Power Supply: EVGA SuperNOVA G2 650W 80+ Gold Certified Fully-Modular ATX Power Supply ($89.99 @ Amazon)
So to get to the problem at hand now, my computer will randomly freeze requiring a hard reset only. It will occur at complete random times. It started happening at the beginning of this month. Sometimes I can go days without it freezing and sometimes minutes. It started happening when I began to play Dark Souls III for long periods of time. Overheating right? I monitored all of my temperatures at all times and never passed the 50 degrees Celsius mark after gaming for hours. It wouldn't freeze while I was playing other games such as Dota 2 or Tree of Savior. So I was sure it was just overheating with heavy load games. Unfortunately it began to freeze when I would simply open google chrome. Therefore I still don't believe overheating can be the problem. I ran Prime95 and my temperatures reached 80 degrees and it did not freeze or crash. I have noticed it crashing at around 50 degrees before which should be fine temperatures for the CPU and GPU that I have. I have ran heaven benchmark for hours on end without crashing as well. But a freeze will simply trigger with no warning otherwise. Next, it was time to try memtest. I ran with both sticks in and got a single error, test 13, hammer test. Thinking I had a bad stick I removed the 'bad' stick and ran again with 0 errors. Problem solved right? Hurray! Well I ran Overwatch for 6 hours before a freeze occurred yet again. Back to square one. Clean install of Windows 10, updated all drivers, nada. I have had 2 BSOD's occur throughout the whole process. One being IRQL_NOT_LESS_OR_EQUAL and the KERNEL trap error. Both pointed to ntsokrnl.exe in bluescreenview. Well, did all the troubleshooting for that as well. No fix there either. I've ran chkdsk and sfc scannow and the whole dism command too. It didn't fix it. I ran burnintest on everything as well and received no errors. Event viewer points to event ID 41, kernel power error. I've also updated all of my drivers and all of that. I did not recently install anything new or add any new hardware as well. No real changes to PC to have it cause this either.
So I'm at a loss here. I'm not very good with computers and I can't really find much else on the Internet so I'm here asking for help the best way I know how. I've found many troubleshooting posts on this website that have helped temporarily but now I am truly stumped. Please reach out and give me some honest recommendations. I just want to find a positive result so I can pinpoint the problem and replace what is necessary. Thank you!
Specs:
OS: Windows 10 Professional
CPU: Intel Core i5-6600K 3.5GHz Quad-Core Processor ($233.99 @ SuperBiiz)
CPU Cooler: Corsair H60 54.0 CFM Liquid CPU Cooler ($49.99 @ Newegg)
Motherboard: Asus Asus Z170-A ATX LGA1151 Motherboard ($150.99 @ NCIX US)
Memory: Crucial Ballistix Sport 16GB (2 x 8GB) DDR4-2400 Memory ($62.99 @ B&H)
Storage: Samsung 850 EVO-Series 250GB 2.5" Solid State Drive ($88.30 @ Amazon)
Storage: Western Digital Caviar Blue 1TB 3.5" 7200RPM Internal Hard Drive ($47.49 @ OutletPC)
Video Card: Gigabyte GeForce GTX 970 4GB WINDFORCE Video Card ($319.49 @ Amazon)
Case: NZXT S340 (White) ATX Mid Tower Case ($63.99 @ SuperBiiz)
Power Supply: EVGA SuperNOVA G2 650W 80+ Gold Certified Fully-Modular ATX Power Supply ($89.99 @ Amazon)
).
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