- Jan 15, 2019
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Hello,
I've seen similar topics all over the boards but none of the solutions that I have seen have worked for me. This will be a fairly long narrative because I've already done a lot of troubleshooting on my own, but I'm running low on ideas.
Background: Built my rig about 1 year ago. No major hardware changes in between other than adding an m.2 about 6 months ago and moving my OS over.
Mobo: ASUS Prime X370-Pro
GPU: GTX 1080 Ti
CPU: Ryzen 7 1700
RAM: G.Skill Ripjaws V 2x8gb 3000
About 2 weeks ago, my computer began restarting randomly. Sometimes it manages to do a full reboot, and other times it gets "hung up." What I mean by this is the displays (2 monitors) will go black, k/m lights turn off, power button and reset button on top of case are unresponsive, GPU has a built in waterbrick with lights that turn off, however all fans remain on at full speed (or at least, max speed i have allowable at time of reboot), CPU fan and LED remain on, and liquid pump remains on.
Restarts happen at any time. Idle, light load, heavy gaming load, doesn't matter. The timing is random too, however they don't seem to happen more than once every few hours. Maybe 2-4 times per day since it started.
After one of the restarts (possibly the first one I noticed, but I can't say for sure) both of my two SATA HDDs died. My m.2 is fine (yay).
-Possibly irrelevant information insertion - the day prior to the first reboot I installed a new keyboard, drivers, and corsair utility engine. No other hardware/software changes.-
At this point I was thinking PSU. So I bought a new one, installed it, hooked everything up, booted, and noticed my two HDDs still weren't working. Then I tried each of the drives in my wavlink docking station with no response. I also tried each of them with a data transfer cable and nothing. They don't even attempt to spin or anything, they're just bricks. One of them was about 3 months old, the other was on it's last leg anyways. Nothing else seems to have been damaged thankfully.
As of writing this, I am still getting reboots. I have seen 3 today. Here are the steps I have taken so far:
Installed new PSU (from 650w to 850w just in case that was the issue) - No fix
BIOS updated and set to default settings - No fix
Reinstall OS (Win10x64), all updates, update all drivers - No fix
Ran Windows Memory Diagnostic - No issues found
Ran FurMark for 30 minutes - No issues
Ran Prime95 for about 3 hours - Computer restarted but it doesn't appear to have been the CPU's fault
And now you're all caught up. So right now I'm thinking the mobo is shorting out for some reason which shocked and killed my two hard drives. Does that sound plausible?
Also, any other steps I should take before committing to a new mobo? I'm still content with the one I have now so I would be really disappointed if I buy a new one and it doesn't fix anything. At least I was able to return the PSU when it didn't fix things.
Thanks
I've seen similar topics all over the boards but none of the solutions that I have seen have worked for me. This will be a fairly long narrative because I've already done a lot of troubleshooting on my own, but I'm running low on ideas.
Background: Built my rig about 1 year ago. No major hardware changes in between other than adding an m.2 about 6 months ago and moving my OS over.
Mobo: ASUS Prime X370-Pro
GPU: GTX 1080 Ti
CPU: Ryzen 7 1700
RAM: G.Skill Ripjaws V 2x8gb 3000
About 2 weeks ago, my computer began restarting randomly. Sometimes it manages to do a full reboot, and other times it gets "hung up." What I mean by this is the displays (2 monitors) will go black, k/m lights turn off, power button and reset button on top of case are unresponsive, GPU has a built in waterbrick with lights that turn off, however all fans remain on at full speed (or at least, max speed i have allowable at time of reboot), CPU fan and LED remain on, and liquid pump remains on.
Restarts happen at any time. Idle, light load, heavy gaming load, doesn't matter. The timing is random too, however they don't seem to happen more than once every few hours. Maybe 2-4 times per day since it started.
After one of the restarts (possibly the first one I noticed, but I can't say for sure) both of my two SATA HDDs died. My m.2 is fine (yay).
-Possibly irrelevant information insertion - the day prior to the first reboot I installed a new keyboard, drivers, and corsair utility engine. No other hardware/software changes.-
At this point I was thinking PSU. So I bought a new one, installed it, hooked everything up, booted, and noticed my two HDDs still weren't working. Then I tried each of the drives in my wavlink docking station with no response. I also tried each of them with a data transfer cable and nothing. They don't even attempt to spin or anything, they're just bricks. One of them was about 3 months old, the other was on it's last leg anyways. Nothing else seems to have been damaged thankfully.
As of writing this, I am still getting reboots. I have seen 3 today. Here are the steps I have taken so far:
Installed new PSU (from 650w to 850w just in case that was the issue) - No fix
BIOS updated and set to default settings - No fix
Reinstall OS (Win10x64), all updates, update all drivers - No fix
Ran Windows Memory Diagnostic - No issues found
Ran FurMark for 30 minutes - No issues
Ran Prime95 for about 3 hours - Computer restarted but it doesn't appear to have been the CPU's fault
And now you're all caught up. So right now I'm thinking the mobo is shorting out for some reason which shocked and killed my two hard drives. Does that sound plausible?
Also, any other steps I should take before committing to a new mobo? I'm still content with the one I have now so I would be really disappointed if I buy a new one and it doesn't fix anything. At least I was able to return the PSU when it didn't fix things.
Thanks
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