Question Computer reboots without BSOD during gaming - please help!

Jan 21, 2020
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Computer restarts whenever I'm playing games. No BSOD. Just complete loss of power and then immediate reboot. On multiple occasions, drivers would be damage and files would become corrupted as a result. Any help will be greatly appreciated!

mobo: Gigabyte z97x-gaming7 v1
cpu: i5 4690k (disabled OC) 3.5Ghz
gpu: gtx 1070 8gb
ram: 1x 8gb 1600mhz CL10 DIMM 1.5V
psu: 750W 80+ gold (cooler master) - fully modular
OS: Windows 10 home - 64bit

Event log errors present after reboot:

Event 6008:
The previous system shutdown at 8:31:24 AM on ‎1/‎21/‎2020 was unexpected.

Details:
- System

- Provider

[ Name] EventLog

- EventID 6008

[ Qualifiers] 32768

Level 2

Task 0

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2020-01-21T13:44:17.880371200Z

EventRecordID 1170

Channel System

Computer DESKTOP-QCMPBAD

Security


- EventData

8:31:24 AM
‎1/‎21/‎2020


6


E40701000200150008001F0018008301E4070100020015000D001F00180083013C0000003C000000000000000000000000000000000000000100000000000000


Binary data:


In Words

0000: 000107E4 00150002 001F0008 01830018
0010: 000107E4 00150002 001F000D 01830018
0020: 0000003C 0000003C 00000000 00000000
0030: 00000000 00000000 00000001 00000000


In Bytes

0000: E4 07 01 00 02 00 15 00 ä.......
0008: 08 00 1F 00 18 00 83 01 .......
0010: E4 07 01 00 02 00 15 00 ä.......
0018: 0D 00 1F 00 18 00 83 01 .......
0020: 3C 00 00 00 3C 00 00 00 <...<...
0028: 00 00 00 00 00 00 00 00 ........
0030: 00 00 00 00 00 00 00 00 ........
0038: 01 00 00 00 00 00 00 00 ........





Event 41, Kernel-Power:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Details:
- System

- Provider

[ Name] Microsoft-Windows-Kernel-Power
[ Guid] {331c3b3a-2005-44c2-ac5e-77220c37d6b4}

EventID 41

Version 6

Level 1

Task 63

Opcode 0

Keywords 0x8000400000000002

- TimeCreated

[ SystemTime] 2020-01-21T13:44:14.227469300Z

EventRecordID 1191

Correlation

- Execution

[ ProcessID] 4
[ ThreadID] 8

Channel System

Computer DESKTOP-QCMPBAD

- Security

[ UserID] S-1-5-18


- EventData

BugcheckCode 0
BugcheckParameter1 0x0
BugcheckParameter2 0x0
BugcheckParameter3 0x0
BugcheckParameter4 0x0
SleepInProgress 0
PowerButtonTimestamp 0
BootAppStatus 0
Checkpoint 0
ConnectedStandbyInProgress false
SystemSleepTransitionsToOn 0
CsEntryScenarioInstanceId 0
BugcheckInfoFromEFI false
CheckpointStatus 0


What I've tried:
- Memtest86
Received multiple errors on test 6 and test 9. I found it suspicious that all the errors (on a specific stick, which I removed later) were all associated with CPU #2. Have yet to replace CPU (hopefully don't have to).

- System doesn't appear to fail during 3D mark (though audio drivers have failed).

- System doesn't fail during Unigine Heaven 4.0.

- System no longer shows errors on ram during memtest86 (after removing the one that was showing up faulty).

- System doesn't fail during Intel Extreme Tuning tests.

- Clean install of Windows 10, all drivers were downloaded from windows update. Still didn't solve the problem.

- I've currently rma'd the GPU and am waiting for a reply. Hopefully will get a replacement.

Thank you for any help you can provide!
 
I don't know what memory you are using. Looks to be no-name generic memory. I would recommend using a matched pair in a kit from a reputable company.

Memory is guaranteed in the form sold. I recommend listing memory by a part number or link to it if you have a question about memory.
 
Jun 10, 2019
45
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You should definitely try adding more ram aswell. 8gigs is very minmal. Windows 10 uses about 4gigs itself. Alot of more recent games use 6-12gigs. Highly recommend 16gig minimum nowadays.
 

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