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[SOLVED] Computer restarting randomly Event ID 41 Task Category (63) can you help please

Jun 5, 2020
6
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10
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My computer has been restarting randomly for a month mow and i have no idea why. I've clean installed windows 10 home 3 or 4 times and still no fix.

OS Name Microsoft Windows 10 Home
Version 10.0.18363 Build 18363
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Type x64-based PC
Processor Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz, 3696 Mhz, 6 Core(s), 12 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. 1502, 2/21/2020
SMBIOS Version 3.2
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer ASUSTeK COMPUTER INC.
BaseBoard Product PRIME Z390-A_H10
BaseBoard Version Rev 1.xx
Platform Role Desktop
Secure Boot State Off
PCR7 Configuration Binding Not Possible
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume4
Locale United States
Hardware Abstraction Layer Version = "10.0.18362.752"
User Name DESKTOP-K5V8T1O\Mavri
Time Zone Mountain Daylight Time
Installed Physical Memory (RAM) 32.0 GB
Total Physical Memory 31.9 GB
Available Physical Memory 27.7 GB
Total Virtual Memory 36.7 GB
Available Virtual Memory 31.2 GB
Page File Space 4.75 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not Modern Standby, Un-allowed DMA capable bus/device(s) detected, TPM is not usable
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware No
Hyper-V - Data Execution Protection Yes

Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 6/5/2020 4:45:31 PM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (70368744177664),(2)
User: SYSTEM
Computer: DESKTOP-K5V8T1O
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
<EventID>41</EventID>
<Version>6</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000400000000002</Keywords>
<TimeCreated SystemTime="2020-06-05T22:45:31.170878700Z" />
<EventRecordID>5978</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>DESKTOP-K5V8T1O</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">278</Data>
<Data Name="BugcheckParameter1">0xffff9d8d5e6df010</Data>
<Data Name="BugcheckParameter2">0xfffff80481e60328</Data>
<Data Name="BugcheckParameter3">0xffffffffc0000001</Data>
<Data Name="BugcheckParameter4">0x3</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
<Data Name="Checkpoint">0</Data>
<Data Name="ConnectedStandbyInProgress">false</Data>
<Data Name="SystemSleepTransitionsToOn">0</Data>
<Data Name="CsEntryScenarioInstanceId">0</Data>
<Data Name="BugcheckInfoFromEFI">false</Data>
<Data Name="CheckpointStatus">0</Data>
</EventData>
</Event>
 
Jun 5, 2020
6
0
10
0
full system spec? include make and model of the psu
ASUS Prime Z390-A Motherboard

CORSAIR - Vengeance RGB PRO 32GB (4PK 8GB) 3GHz PC4-24000 DDR4

Processor Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz, 3696 Mhz, 6 Core(s), 12 Logical Processor(s)

XFX Radeon VII DirectX 12 RX-VEGMA3FD6 16GB 4096-Bit HBM2 PCI Express 3.0 CrossFireX Support Video Card

EVGA SuperNOVA 850 GA, 80 Plus Gold 850W, Fully Modular, Eco Mode, 10 Year Warranty, Includes Power ON Self Tester, Compact 150mm Size, Power Supply 220-GA-0850-X1

Windows 10 Home 64


Crucial 1TB SSD

512GB Intel Optane memory M.2

Sealed Liquid cooling loop on CPU as well

I replaced the PSU with a GIGABYTE P650B to make sure it wasn't the PSU and it randomly restarted with the new PSU as well.

I've also updated all of my drivers to current and the BIOS as well.

I have used memtest and ran the test on all chips with 0 errors. also ran prime 95 with no issues for an hour. i'm at a loss
 

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