• Now's your chance win big! Join our community and get entered to win a RTX 2060 GPU, plus more! Join here.

    Pi Cast Episode 3 streams live on Tuesday, August 4th at 2:30 pm ET (7:30 PM BST). Watch live right here!

    Catch Scharon on the Tom's Hardware Show live on Thursday, August 6th at 2:00 pm ET (7:00 PM BST). Click here!

Question Computer Restarting Randomly, Need Help Please!!!

Jun 5, 2020
6
0
10
0
My computer Keeps Restarting randomly I have the DMP file here, can someone help me. I had XFX warranty my Radeon VII Video Card because the card was the problem last time. Bu the likelihood of another card being bad has to be almost impossible.

==================================================
Dump File : 062820-5671-01.dmp
Crash Time : 6/28/2020 1:47:47 PM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : ffffc58fa8f08460
Parameter 2 : fffff805
8f680328
Parameter 3 : ffffffffc0000001
Parameter 4 : 00000000
00000003
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+23ecea
File Description : DirectX Graphics Kernel
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 10.0.18362.900 (WinBuild.160101.0800)
Processor : x64
Crash Address : ntoskrnl.exe+1c23a0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\062820-5671-01.dmp
Processors Count : 12
Major Version : 15
Minor Version : 18362
Dump File Size : 974,164
Dump File Time : 6/28/2020 1:48:26 PM
==================================================
 

Bassplate

Upstanding
Apr 4, 2020
346
51
290
11
My computer Keeps Restarting randomly I have the DMP file here, can someone help me. I had XFX warranty my Radeon VII Video Card because the card was the problem last time. Bu the likelihood of another card being bad has to be almost impossible.

==================================================
Dump File : 062820-5671-01.dmp
Crash Time : 6/28/2020 1:47:47 PM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : ffffc58fa8f08460
Parameter 2 : fffff805
8f680328
Parameter 3 : ffffffffc0000001
Parameter 4 : 00000000
00000003
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+23ecea
File Description : DirectX Graphics Kernel
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 10.0.18362.900 (WinBuild.160101.0800)
Processor : x64
Crash Address : ntoskrnl.exe+1c23a0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\062820-5671-01.dmp
Processors Count : 12
Major Version : 15
Minor Version : 18362
Dump File Size : 974,164
Dump File Time : 6/28/2020 1:48:26 PM
==================================================
I find this Link really helpful and i hope that this could somehow help you with this problem :benetton:
Link Here=https://www.partitionwizard.com/disk-recovery/dxgkrnl-sys.html
 
Jun 5, 2020
6
0
10
0
I have done everything in that Link. It was much appreciated, I just wish something on that list would have helped. Any other ideas would be awesome

System Specs.
ASUS Prime Z390-A Motherboard

CORSAIR - Vengeance RGB PRO 32GB (4PK 8GB) 3GHz PC4-24000 DDR4

Processor Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz, 3696 Mhz, 6 Core(s), 12 Logical Processor(s)

XFX Radeon VII DirectX 12 RX-VEGMA3FD6 16GB 4096-Bit HBM2 PCI Express 3.0 CrossFireX Support Video Card

EVGA SuperNOVA 850 GA, 80 Plus Gold 850W, Fully Modular, Eco Mode, 10 Year Warranty, Includes Power ON Self Tester, Compact 150mm Size, Power Supply 220-GA-0850-X1

Windows 10 Home 64

Crucial 1TB SSD

512GB Intel Optane memory M.2

I replaced the PSU with a GIGABYTE P650B to make sure it wasn't the PSU and it randomly restarted with the new PSU as well.

I've also updated all of my drivers to current and the BIOS as well.

I have used memtest and ran the test on all chips with 0 errors
Also I have upgraded to an EK Waterblocks Liquid cooling custom loop for the CPU (EK-Velocity) and Put a Bitspower GPU Full water block on the GPU
 
Last edited:

ASK THE COMMUNITY

TRENDING THREADS