Computer restarts itself after I stuffed up its shutdown

[Ku-Ya]

Hello, I'm new here and would like to express my problem.

So I went to shut down my computer and there were two apps that Windows needed to shut down before it went through the shut down process. I was stupid enough to click cancel and the system didn't shut down; so I was even more stupid enough to force shut down. Now when I use my computer, it randomly restarts by itself; it just blacks out and restarts without going through the restart/shutdown process. I've looked at the event viewer as I've read in some threads in this forum, but I'm not sure what to do with the information and how to fix the problem itself.

If it helps, these are the event IDs I'm getting in the Event Viewer (Windows Log > System):
- 41 (Kernel-Power): Ciritical
- 5 (Kernel-Power): Error
- 1001 (Kernel-Power): Error

These are just a few I thought that would be the main concerns. Is it best I contact HP (the PC I won is an HP Envy Phoenix 810 PC Series). Or contact a local PC store to see if they can check if it's a hardware or software problem?

 

[wpgwpg]

Can you boot to Safe Mode? If so, start an administrator command prompt and issue this command: sfc /scannow . You could also boot from a repair or install disc and try doing a repair.

You might want to think about doing regular full system backups to an external hard drive. They come in mighty handy when this kind of thing inevitably happens. You can buy 1 TB external drives for around $55 and there's plenty of good free backup/restore software you can use.

Good luck.

 

[Ku-Ya]

Can you boot to Safe Mode? If so, start an administrator command prompt and issue this command: sfc /scannow .

I would, but I'm a complete noob with computers; so I don't really understand what you want me to do. Sorry. I have asked a family friend who's in I.T. to see if they can solve the problem. I'll keep posted with any updates.