Computer shows Gigabyte UEFI Dual Boot blue screen then reboots constantly

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romuloxus

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Mar 14, 2014
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I recently built a computer and it was working fine for weeks, but all of a sudden It started having this problem:

When I turn it on, it reboots once without displaying anything.
After rebooting, it shows the normal BIOS logo for Gigabyte, (keyboard shortcuts to get to the BIOS screen do not work) then shows a Gigabyte UEFI DualBios screen with a blue background and nothing on it for a second or two before rebooting again.
This happens repeatedly and it never even gets to Windows.

I've looked around on the forum for similar problems and they say the bios might be corrupted.
I tried to reset the CMOS by bridging the reset pins, but that didn't work.

the motherboard is a Gigabyte H97M-D3H.

Any help would on what I could do next to resolve this problem would be appreciated.

UPDATE:
I just noticed that after attempting to clear the CMOS, It no longer shows me the Gigabyte logo with prompts to enter the BIOS on startup.

The first time I turn it on, It will just stay indefinitely without displaying anything,
If i restart it after that, it will do the above boot loop except it just goes straight to the UEFI dualbios screen.
 

Synatax

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Oct 20, 2015
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I had an identical problem last week (but was lucky because the circumstances leading to failure made it instantly 'diagnosable').

I ended up having a corrupt boot sector on my boot drive.

windows recovery discs contain tools to fix the boot sector without losing any other info on your drives. If you don't have a disc, but do have another working windows pc you can make one.

The following links describe how to make the disc on win7 and how to apply the tools. Hope this helps.


http://ccm.net/faq/29462-windows-7-create-a-system-repair-usb-key

http://www.howtogeek.com/howto/32523/how-to-manually-repair-windows-7-boot-loader-problems/
 
In such a case check inside the case first of all that the power to the hard drive you are using to boot windows Os from is firmly fixed in place from the Psu to the drive.

Double check that your Sata data cable to the drive is also firmly fixed to the connector of the hard drive in question and to the Sata ports of the motherboard, checking for no damage to the cable.

To enter the bios via a usb keyboard it sometimes has to be connected to a set usb port on the back main I/O shield of your motherboard.

It may state what usb port the keyboard usb end must be plugged into so key presses are registered so you can enter the bios stated in your motherboard manual.

If you get into the bios make sure the option of detect usb legacy devices there after is set to enabled.

So your keyboard can use any other usb port of the motherboard and key presses will always be registered.

Check the interface mode set for your hard drive, if windows was first installed with Sata, or Ahci mode enabled as the default setting.

In the bios for the drive interface mode it must be set or selected back to that setting in the bios.

In particular note to, if you reset the bios back to factory defaults via the bios reset jumper pins of the motherboard or a push button switch on the motherboard, that you stated you did.

You will need to set the right interface mode for the hard drive again in your bios in such a case.

Or you will get a boot loop because the drive, or boot able os partition cannot be seen or accessed to boot the windows
OS.

Make sure you have also not set any extra drive options you find in the bios from Sata mode to for example Raid mode.

If the mode changed from Sata to raid it will also render the hard drive and the installed version of windows non boot able or seen by the system upon boot causing a boot loop.

Since the system is a relatively new build I doubt it is a physical drive at fault.
Unless it got corrupted or formatted by accident.

If the drive is not suffering any physical failure, then you need to look at the points above about drive settings.
Also in your boot menu options of the bios make sure that the hard drive is set to the first device to be looked at and searched for a boot able OS partition by your motherboards bios.
 

romuloxus

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Thanks for your response.

I don't think it has to do with the boot sector on the drive because I switched it out with another drive that has windows on it that I know works, and it still had the same problem.
 

romuloxus

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Thanks for your reply, sadly I cannot check many of the things you stated above because I cannot get into the bios.

All the internal connections are fine as far as I can see. I don't move the case much, so there's no reason those would come disconnected anyway.

Hard drive shouldn't be the issue, I've taken the drive and tested it in another computer and it boots fine. At this point I'm thinking it has something to do specifically with the motherboard.
 

GeorgeWin

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May 25, 2016
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Wow, you posted just 4 days ago, and I have just encountered the exact same problem right now!

Please tell me what they answered you and if you solved the problem :(

I even have the same thing with 2sec reboots with black screen, before it reboots again. It probably blocks the method I found on the internet about autorecovery of bios backup (turn off and on power supply while holding front power button x3 times), nothing different happens.

 

runesofpowers

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May 22, 2016
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Great to see you've made it! I went to the gigabyte's customer care and requested for repair. They sent me a rma ticket to put on a box and very soon, I will send it to them to get it repaired. I also went to technical support and sent a ticket to them about my problem but so far it's been 3 days and they haven't gotten back to me. I'll report back here if I get any new information on what the problem is. I also tried out the same power supply method multiple times, removed every part from the computer and the battery, basically everything and nothing has worked, just the same result V.V
My problem looks exactly like in this youtube video https://www.youtube.com/watch?v=CUuS2nK-FzY
 

runesofpowers

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May 22, 2016
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This is what they said in my ticket

Can you provide us a list of each hardware you have installed onto the board. For this test, only have just the following hardware installed onto the board.
-cpu along with heatsinkfan
-single stick of memory
- single video card

- Disconnect all drives and sata cables from the board and only have just the USB keyboard connected.
Check if you see any issue with just this configured prior to adding more hardware one at a time afterwards.

 

GeorgeWin

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May 25, 2016
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Thanks for the info. Its a common problem and they act as if they had no idea how to help.

I gave my computer to local specialist, he did everything that was said in the answer to your ticket, did examine if bios is ok with some small beeping machine, and it was fine, also swapped all the parts with new ones from the shop display and problem was the same. He suggested to request warranty if it's possible, since its safer than if he tried to flash bios which is smth that should have been done the last.

As soon as I find the papers I'm sending it :/
 

runesofpowers

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May 22, 2016
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Wow, I had a feeling it was like that because in the first ticket I sent to support, they asked if it was operating system that was causing the issue but my computer was completely fine for months with it's operating system and one day, I shutdown my computer and came back and it was stuck on the dual bios issue. I attempted to flash the bios but It didn't work for me so I already sent the motherboard back to the company and they should have it. I hope everything goes well for you
 

Michael Bar

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Nov 30, 2013
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i just started having this exact issue, i upgraded to windows 10 (huge mistake) after fighting with its endless loading screen bug i got it working, restarted it when i tried to install my anti virus, it blue screened something odd i dident get a chance to write it down but now i cant even get past this, most of the time it just starts then died occasionally giving me this screen i dont know how to fix it
 

runesofpowers

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May 22, 2016
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I sent my computer back to the company and got it back today. It's all good now but they never told me what was wrong with it. I guess you just have to send it back
 

John2452

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Aug 24, 2016
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Just have the same problem (GA-Z77M-D3H) FOR THE SECOND TIME, The first time the MBO was under warranty, I sent it to Gigabyte after all tests of hardware, resets etc. It came back as "No Fault Found" but was working, obviously the BIOS has been repaired.
This time ( 6 month later) Windows 10 started with the repair screen (Recovery, repair, diagnose etc). Recovery, Repair and anything else didn't work, I selected Shutdown and then the PC started as mentioned in the initial post : [ Power on, screen off for 20 sec, switches off 3 sec, ON 5 seconds, OFF 3 sec, ON and after 5 sec, beeps, BIOS screen is on for a split second then it goes to a Blue screen with "GIGABYTE UEFI DualBIOS" on top for 10 sec and the cycle restart.]
I have tried to press quickly the normal keys (Del, F2, F9, F12 etc) during the split second the BIOS screen display without any success.

John
 

John2452

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Aug 24, 2016
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John2452

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Aug 24, 2016
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SOLVED
After having the same problem twice, I finally found the answer, there is a possibility to load the BACKUP BIOS...
See what I found, it worded, not a jock.


BIOS Recover Method Via Manually Invoking BACKUP BIOS Auto-Recovery
Using Power Supply - On/Off Switch

It is possible to make the BIOS Auto-Recovery kick in (Dual BIOS) and re-flash the MAIN BIOS with the contents of the BACKUP BIOS.

This is a simple and easy method for anyone to try before having to resort to other more difficult methods, or a RMA.

1. Shut off the power supply using the switch on the back of the PSU, wait 10-15 seconds.
2. Press and hold the case Power On swtich, then while still holding turn on the power supply from the switch on the rear.
3. Still holding the case power on switch, the board will start, once it does release the case power on switch and shut off the power supply via the switch on the rear of the unit. (Do the latter two parts as quickly as you can once the board starts)
4. The board will shut down.
5. Turn the power supply back on using the switch on the rear of the unit.
6. Turn on the motherboard by pressing the case power on button.

Once the board starts this time you should see the Gigabyte splash screen, or POST page, then the Auto-Recovery from Dual BIOS will kick in. You will see a checksum error, and then recovery from BACKUP BIOS will begin. Once it is done reboot your machine and enter the BIOS and load optimized defaults then save/apply/reboot back to BIOS.

Now you are done, and will be using whatever BIOS was in your BACKUP BIOS, From there you can attempt whatever you were previously trying, or update your BIOS to the latest version.

 

John2452

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Aug 24, 2016
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SOLVED also
An other option if the above fail, (Power switch) :

According to the BIOS Chip datasheet it is possible to prohibit reading from and writing to the chip by connecting pins 7 (#HOLD) to the ground. The trick is to disable the main chip and re-enabling it as soon as the backup BIOS loads.

The chips are rather small and connecting wrong pins may damage the MB.

Each BIOS chip has 8 pins. Pin 1 is marked with blue dot in the left lower corner of each chip. The pins are numbered in circle going counterclockwise.

The procedure is very simple:

With a "multi meter lead" connected anywhere to the GND (Chassi) and the sharp end touching pin 7 of the main BIOS CHIP, power up the system. (it is like connecting pin 4(GND) and 7(#HOLD))
Wait until the old BIOS shows up, memory test, welcome screen or the DuaBOOT blue screen after the 3 cycles start.
Then release pin 7.
The backup BIOS shall detect that the main BIOS does not match the backup and will re-flash the main BIOS with the backup BIOS automatically.
The system will be rebooted with the main BIOS.

IMPORTANT:
Always disconnect power before soldering, use grounding and protect you system from static electricity.
 
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