[SOLVED] Computer shut down issue

[shrapsky]

Hello,

Really frustrated over here and trying to get some help. I recently built a computer (1st time) for some gaming. I got it up an running (or so I thought), but when playing Fortnite, it will randomly (and without warning) completely shut down the entire computer. It doesn't happen immediately when launching Fortnite, and sometimes I've gotten through a few full games before it happens. No predictability to it.

I have tried updating all the drivers (NVIDIA, Bios, Windows, etc.) I can think of, and the problem still occurs. I know there are issues reported with the GeForce 30 series, but from what I've read they're not really with the FE ones, and its more of a crash-to-desktop issue than a complete shut down of the PC.

Any thoughts or similar experience help would be greatly appreciated!

PC specs-
Ryzen 9 3900X
NVIDIA GeForce RTX 3090
Gigabyte Aorus x570- Pro WIFI
G. Skill Ripjaw 2x16mb D4 3600 Ram
2x WD Black 1 TB SSDs
EVGA 850w 80+Gold PSU

 

[white.a.drew]

Hello,

Really frustrated over here and trying to get some help. I recently built a computer (1st time) for some gaming. I got it up an running (or so I thought), but when playing Fortnite, it will randomly (and without warning) completely shut down the entire computer. It doesn't happen immediately when launching Fortnite, and sometimes I've gotten through a few full games before it happens. No predictability to it.

I have tried updating all the drivers (NVIDIA, Bios, Windows, etc.) I can think of, and the problem still occurs. I know there are issues reported with the GeForce 30 series, but from what I've read they're not really with the FE ones, and its more of a crash-to-desktop issue than a complete shut down of the PC.

Any thoughts or similar experience help would be greatly appreciated!

PC specs-
Ryzen 9 3900X
NVIDIA GeForce RTX 3090
Gigabyte Aorus x570- Pro WIFI
G. Skill Ripjaw 2x16mb D4 3600 Ram
2x WD Black 1 TB SSDs
EVGA 850w 80+Gold PSU

System temps are you sure the cpu cooler is fully seated properly

 

[Flamebrander]

Hello,

Really frustrated over here and trying to get some help. I recently built a computer (1st time) for some gaming. I got it up an running (or so I thought), but when playing Fortnite, it will randomly (and without warning) completely shut down the entire computer. It doesn't happen immediately when launching Fortnite, and sometimes I've gotten through a few full games before it happens. No predictability to it.

I have tried updating all the drivers (NVIDIA, Bios, Windows, etc.) I can think of, and the problem still occurs. I know there are issues reported with the GeForce 30 series, but from what I've read they're not really with the FE ones, and its more of a crash-to-desktop issue than a complete shut down of the PC.

Any thoughts or similar experience help would be greatly appreciated!

PC specs-
Ryzen 9 3900X
NVIDIA GeForce RTX 3090
Gigabyte Aorus x570- Pro WIFI
G. Skill Ripjaw 2x16mb D4 3600 Ram
2x WD Black 1 TB SSDs
EVGA 850w 80+Gold PSU

So do you have a FE model or another? Because AIB models supposedly have lower quality capacitors, making cross talk and crashing the GPU. If it is that, then there isn't really a fix except for disabling any boosting algorithms lowering its clock speed, which is why its crashing

 

[shrapsky]

System temps are you sure the cpu cooler is fully seated properly

The cooler (Wraith Prism cooler that came with the Ryzen 9) is what I'm using, and appears to be seated corrected.

As for temps, just ran through a game of Fortnite and the highest I saw the CPU get was 72 degrees, usually around 60-65 degrees. The GPU stayed steady around 65-67 degrees.

So do you have a FE model or another? Because AIB models supposedly have lower quality capacitors, making cross talk and crashing the GPU. If it is that, then there isn't really a fix except for disabling any boosting algorithms lowering its clock speed, which is why its crashing

No, I have the NVIDIA RTX 3090 FE.

 

[white.a.drew]

The cooler (Wraith Prism cooler that came with the Ryzen 9) is what I'm using, and appears to be seated corrected.

As for temps, just ran through a game of Fortnite and the highest I saw the CPU get was 72 degrees, usually around 60-65 degrees. The GPU stayed steady around 65-67 degrees.



No, I have the NVIDIA RTX 3090 FE.

Run cmd as admin and type "sfc scannow". See if that reports any issues.

 

[white.a.drew]

The cooler (Wraith Prism cooler that came with the Ryzen 9) is what I'm using, and appears to be seated corrected.

As for temps, just ran through a game of Fortnite and the highest I saw the CPU get was 72 degrees, usually around 60-65 degrees. The GPU stayed steady around 65-67 degrees.



No, I have the NVIDIA RTX 3090 FE.

You can also try this

https://www.isumsoft.com/windows-10/get-system-diagnostic-report-for-windows-10-pc.html

 

[shrapsky]

Run cmd as admin and type "sfc scannow". See if that reports any issues.

Did not find any integrity violations when I ran the scan.

 

[shrapsky]

You can also try this

https://www.isumsoft.com/windows-10/get-system-diagnostic-report-for-windows-10-pc.html

Never dealt with this scan before, so I need some help deciphering it.

Ran the diagnostic and 1 warning result3ed. "Missing Events in the Event log".

Under the informational sections, it lists the CPU, Gaming Graphics, Graphics, and Disk rating for the system as "poor" and the Memory rating as "very poor".

Was this because I wasn't operating anything at the time of the scan? Or is there a deeper issue in the system? All of the parts in the PC are brand new and shouldn't have any issues.

 

[white.a.drew]

Never dealt with this scan before, so I need some help deciphering it.

Ran the diagnostic and 1 warning result3ed. "Missing Events in the Event log".

Under the informational sections, it lists the CPU, Gaming Graphics, Graphics, and Disk rating for the system as "poor" and the Memory rating as "very poor".

Was this because I wasn't operating anything at the time of the scan? Or is there a deeper issue in the system? All of the parts in the PC are brand new and shouldn't have any issues.

Have you set you ram to D.O.C.P in bios?

 

[shrapsky]

Have you set you ram to D.O.C.P in bios?

I do have the Ram overclocked (Profile 1) right now. But I was having the same issues before without the OC.

 

[white.a.drew]

I do have the Ram overclocked (Profile 1) right now. But I was having the same issues before without the OC.

Can you save your ram oc's on you mobo? If so i would save your oc and reset the ram to default rerun the test.

 

[shrapsky]

I just played an hour or so of COD with no issues. Seems to be something related to Fortnite.

 

[shrapsky]

Can you save your ram oc's on you mobo? If so i would save your oc and reset the ram to default rerun the test.

The issue happens whether the xmp is disabled or in profile 1. No changes between the two.

 

[SamusMainsSuck]

https://forums.tomshardware.com/threads/750w-psu-cant-handle-rtx-3080.3649091/page-2?view=date

We were also facing this problem just with a 3080, most of us(including me) found the problem to be the psu. I replaced my new evga 750 gold GA supernova with a 850 rmx cosair and so far i have had zero crashes when before i could not go 20 minutes without one. Maybe try getting a 1000w?

 

[shrapsky]

If anyone was wondering - I switched to a 1000w platinum corsair PSU (swapped out my EVGA 850w Gold+) and haven't had the issue since. Seemed the PSU was the problem. Not sure if it was a bad PSU or if 850w just wasn't enough power for it.