Computer Shutdown while playing Game

[Rams Anirudh]

Here is my problem.
My computer shutdown while I was playing Dota2, I did not try any other game.
This had happened a few days before as well, I thought it was heating issue.

I added CoolerMaster Hyper 212 X to my Rig 3 days earlier. I did not notice shutdown, the temps were way normal than it was usually.

CPU temps are around 20 c - 25 c while it is idle, while using computer it doesn't go beyond 35 c and while playing it doesn't go beyond 45-50 c very rarely I noted it went near 55c.

GPU temps are pretty standard 39 c idle and while gaming it doesn't cross 65-70c 70 was the max I noticed

I am pretty sure that the heat sink was placed correctly and there were no leaks of thermal paste as well. I also cleared CMOS once, just to make sure everything is fine.
I have the latest GPU drivers, latest windows updates installed.

I have not done OC on my CPU, I also thought it could be an issue with memory, I ran Memory Diagnostic and there were no issues in Memory

I noticed in Event Viewer that I have critical error Kernel - Power 41 (63)
I suspect it could be a power supply issue, but I am running 800W 80+ PSU..

Right now I am in a confused state and I am not sure how to proceed.
Need some help


My PC Config right now is :
FX 8320 3.5Ghz ( OC not enabled - all cores running ) + Hyper 212 X cooler
RAM 4GB - Corsair Vengeance 1600 MHz
ASRock 970 Extreme 4
R9 270 XFX 2GB DDR5
Corsair GS800 80+
Cooler Master HAF 512 added with 3 x 120mm 1200-1800 RPM fans
Windows 7 64bit Ultimate SP 1 ( all updates installed )

Hope this explains
Thank you

 

[mouse24]

I'd try stress testing the CPU and GPU, separately, if it doesn't crash within 10 minutes then try stressing them at the same time.

Made any changes to your system lately? Do you happen to have a multimeter handy?

 

[Suztera]

How old is your power supply, if it is 7 years, I would consider retiring it and get a new one.

 

[Rams Anirudh]

I'd try stress testing the CPU and GPU, separately, if it doesn't crash within 10 minutes then try stressing them at the same time.

Made any changes to your system lately? Do you happen to have a multimeter handy?

It does crash within few minutes after I start the game. I did not note the exact time though.
I also tried to reduce rendering and also changed the resolution from 1080p to 720p. Still same stuff happened.
No changes were made, I performed windows update after this problem occurred only.

Unfortunately I do not have a multi-meter with me

 

[Rams Anirudh]

How old is your power supply, if it is 7 years, I would consider retiring it and get a new one.

It is 7 months old, I assembled the computer in Jan. Till now there were no issues. I used to play Bioshock infinite, AC - Black flag in ultra settings. Never had any trouble, this issue firstly happened a month before, like I said I suspected it was due to over heating, so I upgraded the CPU cooler and added 1 more fan to my case.
Do you think it could be because of PSU?

P.S : All my components are still under warranty

 

[mouse24]

Just to be sure CPU-Z + GPU-Z can create log files I think. They'll log the temps as it sees them so when it does crash you can check the last recorded temps.

Also I take it you don't have another PSU to test? I'd try swapping the PCI-E connectors for a different set/different slot if its modular. Doubt that will help anything though.

 

[Rams Anirudh]

Just to be sure CPU-Z + GPU-Z can create log files I think. They'll log the temps as it sees them so when it does crash you can check the last recorded temps.

Also I take it you don't have another PSU to test? I'd try swapping the PCI-E connectors for a different set/different slot if its modular. Doubt that will help anything though.

Okay I will install CPU Z and check. I do not have another PSU to test. I have another PCI - E connector, I will change the power cable and check. I suspect it could be over heating of CPU, but records doesn't show like that.. If I only play a game it shuts down, when I browse or if it is idle it stays on forever. If I start a game just within 10 mins it turns off, however I do not get any BSOD or any error logs in event viewer, just 41(63) like I said earlier. I will consider reinstalling the CPU cooler with some more thermal paste and check if that helps.

 

[Rams Anirudh]

Just an update! I found that GPU seems to be an issue, however not sure. It is still under warranty, so I have sent it to XFX service. Will be getting it back in few days. Will update if the issue is resolved.

 

[Rams Anirudh]

Update :

Got the GPU replaced, yesterday I tried to play game. FPS got dropped sometimes. However computer did not crash or freeze like last time.
🙁 I guess GPU was not the problem then.