Computer Strange BSOD

[Victor_3]

Hi,

after some time building my new pc, roughly one month, and after many games played, yesterday I was playing Batman Arkham Knight without any issue and when I exit the game the computer froze.

The screen was fulffiled with green block and on bottom left corner there was this face " 🙁 " with blue background also with a strange pattern, no letters indicating BSOD.

Here is the memory dump so anyone could try to find what cause it
https://drive.google.com/open?id=1LJgbSRPgijyEwXzsrYxr2WbC42Bb50tF


System:
Windows 10 Home
Ryzen 2600 ( No OC)
G.Skill Aegis DDR4 8GB 3000Mhz (XMP)
Sapphire RX 580 Nitro+ 4GB

Only modification I did to my computer was an update for Razer Synapse

 

[jeremyj_83]

Hi,

after some time building my new pc, roughly one month, and after many games played, yesterday I was playing Batman Arkham Knight without any issue and when I exit the game the computer froze.

The screen was fulffiled with green block and on bottom left corner there was this face " 🙁 " with blue background also with a strange pattern, no letters indicating BSOD.

Here is the memory dump so anyone could try to find what cause it
uploading


System:
Windows 10 Home
Ryzen 2600 ( No OC)
G.Skill Aegis DDR4 8GB 3000Mhz (XMP)
Sapphire RX 580 Nitro+ 4GB

Only modification I did to my computer was an update for Razer Synapse

The memory dump didn't upload. Did you write down what the error was? It would have been something like 0x80009E. If you have that you can google the error to narrow down what happened.

 

[Victor_3]

Hi! Yes, it was the error 0x000001c7 but couldn't find much about it

 

[smorizio]

with amd make sure the mb bios is up to date and the mb chipset drivers. download hardware info set it to logging and sensor see if it was a power or heat issue.

 

[jeremyj_83]

https://docs.microsoft.com/en-us/windows-hardware/drivers/debugger/bug-check-code-reference2
http://www.tomshardware.com/forum/id-3470928/crashes-bsods-playing-games-minutes.html

 

[johnbl]

windows bugchecked because of corrupted module list.
but the memory dump was written and shows the corrupted list, so at least your storage driver is working.


I would start by doing a bios update and running memtest86 on its own boot image to confirm your memory is working ok.

then if you can boot, I would make sure to update the motherboard driver but not the motherboard utilities. Make sure you don't have any overclocking drivers installed.
then do a rootkit scan and a Malwarebytes scan.

then run cmd.exe or powershell as an admin and run
dism.exe /online /cleanup-image /restorehealth


I think one of the asus utilities is installing a old cpu patch that causes problems if you have your bios updated. (the patch is dated from November of last year)
I could not tell if you have it installed since the memory dump module list was corrupted.